Emma has been amazing throughout our purchase. Unfortunately we had a fault with a pram that occurred after a couple of weeks of use. Emma was amazing in organising replacements and going the extra mi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Happy with the service! Purchased a narrow baby-gate that lasted just about 1 year of a toddler hanging off it (when it wasn't locked) before a hinge broke. Contacted the company about a spare... See more
I recently had an issue with a part of my Silver Cross and had been putting off trying to get this replaced because it always feels like hurdle after hurdle and being a tired Mum this just isn’t what... See more
Firstly, excellent customer service, communication with prompt delivery. Secondly, we are just so impressed with this baby gate, brilliant quality, very robust and well made plus it’s a really g... See more
Company details
Contact info
Unit 24b, Kings Street Industrial Estate, PE6 9NF, Langtoft, United Kingdom
- 01778 561086
- info@babysecurity.co.uk
- babysecurity.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really poor service!
Ordered 2 x baby gate spacers on 12th December - sent chaser email on 20th - no reply - decided to ring on 22nd only to be told the items weren’t in stock and that they apologise for not getting back to me as they are very busy - don’t appreciate this type of ‘customer service’ - if I hadn’t chased I’d still be waiting in vain! Disgusting customer service! Won’t be using again!
Excellent purchase
Excellent price, and excellent delivery as expected and free of charge. Hassle-free checkout process, and I'm extremely happy with my purchase. Highly recommend this merchant to anyone looking for baby logistics and other items. Rock on BabySecurity!
Great communication and the products I struggled to find elsewhere!
I live in Luxembourg, and couldn't find what I was looking for here, which is how I found BabySecurity. As I was keen to buy from a smaller company, I was happy to find BabySecurity which offered great value and international delivery.
The communication with the team has been fantastic. I've received responses very swiftly.
Very happy with the communication, value for money, and products available.
I look forward to shopping with them again soon!
product received on time very good…
product received on time very good price and excellent quality Chat and telephone operators very helpful and kind available to solve any problem to try to help customers in the best possible way I am really very satisfied I recommend the warehouse BabySecurity I am a really serious company
£3.95 for delivery
£3.95 for delivery in 1-2 business days that takes a week and they refused to refund the charge.
Quick and fast delivery on time.
Quick and fast delivery on time.
Products as described and well packed.
Happy with service.
Do not recommend.
Paid extra for delivery so that it would come today but nothing. Messaged on facebook and live chat but both got left on read without a reply. Now messages send but don't deliver.
Edit: Recieved product a day late. Got a response from company but only after I commented pubically and the person was snotty and sarcastic in the responses. Do not recommend this company.
Very fast shipping especially at this…
Very fast shipping especially at this time of year.
Great value during Black Friday sale…
Great value during Black Friday sale and efficient delivery.
arrived in double quick time
Bought the muze lx travel system as a…
Bought the muze lx travel system as a present for my sister. Absolutely love it as i already purchased one but frm elsewhere but this is perfect im sure she will love it. Thanks again
Excellent service and fast delivery
Amazing customer services,waiting for my neighbour to tell me how good the mat actually is. But I'll be back for sure.
Firstly many thanks to Kathryn around 5pm on the 7th of December. I wanted to try and track my delivery as it was a gift for my neighbour. Kathryn quickly found the tracking for me, and did the tracking for me and reassured me that the package had been delivered 9.24 this morning.
Kathryn remained calm and professional and also said that she knew my neighbour would be reassured with the mattress alarm.
This is the kind of service and level of professionalism that will certainly see me coming back to Babysecurity if I ever have the need to buy any other products to keep friends or families babies safe
The website is very user friendly, the prices are reflective to the level of safety or type of safety that you need, and I was lucky to have the exact item I wanted on sale!!!!
So all in all I will be coming back and I will be recommending this company to my friends and family too.
Excellent product super fast delivery I…
Excellent product super fast delivery I recommend
My baby chair harness Reliable and of…
My baby chair harness is Reliable and of good quality
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








