Babyplanetonline Reviews 

Sarah attended to us at the Leicester branch. She was so helpful and gave us a lot of advice and information as we were shopping for twin items. Would highly recommend taking a trip down to baby planet!

Sarah from baby planet was absolutely amazing! She was very knowledgeable and helped us find the perfect iCandy Pecan pram. Thank you so much.

Kind regards,
Uyi and Kayleigh

Sarah was absolutely fantastic at the baby show! So lovely and knowledgeable- sold it to me! Thanks Sarah!

We was at the baby show today and we was helped by Emma and she was absolutely fantastic so knowledgeable,friendly and patience and would highly recommend her to any anyone looking for guidance. Thank you again Emma you star. looking forward to my new bundle of pram and car seat

Emma was great, with so much choice at the baby show today with prams to pick from. My sister has a back problem due to having a broken back 20 years ago. EMMA helped my sister pick the right pram, right car seat. She didn't rush her, she took her time explained everything, answered all her questions. All while being polite and very helpful. Emma really is a great asset to the baby show today. Sold Joolz Aer2 bundle sold. Thank you Emma

Was served by Sarah at the baby show in excel . Legend! Demonstrated everything we wanted to know about an icandy pushchair and we ended up purchasing a pram that we really liked. Thanks so much Sarah!!!

Sarah in the show has made a great and quick example of how to use the pram and showed us within 30 seconds how the pram can be folded and tucked away

Sarah from the icandy pushchair stall was amazing

purchased a lovely cot from our amazing host sarah. she was amazing at demonstrating and answering all our queries and super good at selling.

Donna was absolutely amazing sorting us out with a baby carrier she was amazing and so helpful thank you again Donna for all your help today

Annette on the Cybex stand was amazing. Explained everything and demonstrated how to use all the different products. We ended up buying a full pram system for twins. The offer on the day was also good, saving approx 15% off the usual price.

We attended the baby show and was assisted by Sarah to buy a pram and car seat. Sarah was extremely helpful and explained the options and differences between a few brands a long with demonstrations. We are really happy with our purchase. Fantastic customer service. Thank you

Had great experience at baby show at excel with Emma - she helped me get a brilliant bundle of all the essentials - thank you Emma!

Outstanding customer service. From placing an order for a travel system to receiving it. The team at baby planet initiated contact with me as there was an issue with a discontinued pram model.They resolved the problem and regularly updated me via email. I love my new travel system and I can't thank you enough. Highly recommended, will use this company again.

Ordered a car seat advertised as 7-10 day delivery. Not received over a month later and now chasing for a refund. Unable to get through on phone just rings out and no email response - avoid this company at all costs. Terrible.

Horrendous experience. We ordered a travel system at a baby show. Unfortunately complications during pregnancy meant we needed to move delivery of the travel system forward. BabyPlanet claim DPD lost one of the four parcels. I accept this happens. What I don't accept is being told the missing parcel would be with us in 3-4 days and actually takes 2 weeks and customer care telling us we can use the car seat without the base. Had we followed this incorrect advice we would not only be breaking the law but there could have been catastrophic consequences. This held up our discharge from hospital and unnecessary stress. Avoid BabyPlanet and support local independent retailers!!

Ordered an item via a baby show but missed the 7-day grace period (by 2 days) for a refund so ended up with a credit note. Tried to order some items, and after 6weeks of chasing I still hadn’t received the items, all I got was “We are chasing the order with the Supplier”. I could have gone straight to Amazon to have the items delivered next day…

My whole experience with Baby Planet has been really good and smooth.
Yasin always replied promptly either via email or on the phone any queries I had throughout the purchase.

The product was delivered on time.
We are extremely happy with the Mamas & Papas Ocarro bundle. Very good quality at a very good price.

Really disappointing experience. I was initially told having called after 2 weeks that my item would be dispatched the next day and that I would receive shipping details, only to be informed days later that all three items were no longer available. The lack of clear communication and the delay in updating me was frustrating, especially given the urgency of my situation.

There was no updates provided during the two weeks after purchase on the status and the overall process lacked transparency through the my account section. While I have now requested a refund, the experience has left me feeling let down. I hope the company improves its communication and manages customer expectations better in future.

Poor service.

Ordered a wardrobe in December 2025 but only part of the order arrived in in January 2026. That was 4 weeks ago. 8 calls to Baby Planet later, I am still awaiting the rest of the wardrobe; I can't build it or sell it so I am somewhat stuck.

Last week I was told the delivery would be 13th February. I call up today to check and the Spare Parts team tell me that I was given false information by Chenai in the sales team. Ultimately it seems like the teams aren't joined up.

Would recommend avoiding this company.