Kay responded so very quickly and with important information. She kept me apprised of the progress of my request to cancel an order (my grandchild already has what I ordered ) and was able to grant m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if th... See more
Company replied
I used the wrong delivery address on my purchase, and didn't realise until the transaction was complete. I emailed MORI on Sunday morning and Kathlene from Customer Service got in touch with me to... See more
Company replied
I religiously buy Mori pj’s and sleeping bags which are by far the best, most soft and cosy wear I ever bought for my little one. When I experience a delivery issue (due to local delivery provider) I... See more
Company replied
Company details
About MORI
Written by the company
About MORI:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
- We use the softest and highest-quality products that are made with a family’s wellbeing in mind.
- Our products are made from our signature organic cotton 30% and 70% bamboo fabric for a gentle touch on delicate skin.
- Your little one can feel the softness of MORI from newborn up to 6 years old.
- Our unique material feels softer than silk and is safer than regular fabrics as it is breathable and thermoregulating, keeping your baby at the right temperature during the night and day.
- When crafting our products, we use sustainably sourced methods; from the materials we use to the factories we manufacture in.
- By producing our clothing in trusted factories, we can make sure that fair & safe working conditions are always in place.
Contact info
Pall Mall Deposits, Unit PL70, 124-128 Barlby Road, Ladbroke Grove, W10 6BL, London, United Kingdom
- hello@babymori.com
- babymori.com
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Amazing Customer Service!!!
I ordered a Little Dutch kitchen and unfortunately one of the parts chipped whilst putting together, I contacted MORI to request a replacement part and the customer service experience was absolutely fantastic, it was resolved right away and I received regular updates whilst waiting for the new part to be delivered (thank you to William).
It’s not often you receive great customer service like that anymore! I will absolutely order from MORI again in future.
The Little Dutch kitchen is absolutely beautiful too, my daughter loves it!!
30 January 2026
Unprompted review
Reply from MORI
Hi Natalie,
Thank you so much for taking the time to share this lovely review.
We’re really glad to hear that your Little Dutch kitchen is bringing joy at home, even if things didn’t start perfectly. Chipped parts are never what we want for our customers, so it means a lot to know that William was able to put things right quickly and keep you updated along the way.
Your kind words about our service truly mean something to the whole team, we care deeply about making every experience feel easy and reassuring, and feedback like this reminds us why it matters.
We’re delighted your daughter is loving her beautiful new kitchen, and we’d be honoured to help with anything you need in the future.
Thank you again for choosing MORI.
Amazing customer service will…
Amazing customer service will definitely re purchase!!!!! High quality clothing love the styles♥️♥️
26 January 2026
Unprompted review
Reply from MORI
Hi Loren,
Thank you so much for sharing such a lovely review.
We’re truly delighted to hear how much you’ve enjoyed our customer service and that you love the quality and styles of our clothing. It means a lot to us.
We’re so grateful to have you as part of the MORI community, and we can’t wait to welcome you back again soon.
Warmest wishes,
The MORI Customer Care Team
Care and quality are in their dna
Ive had many baby mori items and can vouch for their high quality. However, i was gifted a pj set that got 3 holes in it within just a few washes which is so odd for their quality. I let customer service know about it and after tracking down the batch that the item came from, they reissued me another clothing item. I appreciate that they took the time and consideration to understand their defected item and made it right with meD
26 January 2026
Unprompted review
Reply from MORI
Hi Stephanie,
Thank you so much for taking the time to share this thoughtful review.
We’re truly grateful for your kind words about our quality, and equally grateful that you reached out when something didn’t feel right.
I’m really sorry that the gifted PJ set developed holes so quickly.
That’s not the standard we hold ourselves to, and I’m glad you let our team look into it. It means a lot that you recognised the care that went into tracing the batch and making things right for you.
Your feedback helps us keep improving, and we’re so pleased we could resolve this in a way that felt fair and reassuring.
Warmest wishes,
The MORI Customer Care Team
Pathetic Refund Process and Poor Customer Service
Very poor service and a frankly pathetic approach to refunds. I paid using a combination of a credit note (gift card) and my credit card and returned two of the three items. Instead of refunding the credit card portion first and the remaining balance to the gift card (which is common sense and standard practice), they refunded the gift card first and left me stuck with store credit.
This means I was forced to keep money tied up with a company I no longer wanted to purchase from. It feels deliberately inconvenient and incredibly customer-unfriendly. The customer service and refund handling are shockingly bad. I won’t be shopping here again and wouldn’t recommend them to anyone!
Pathetic! You lost a customer, All for what?!
4 September 2025
Unprompted review
Reply from MORI
Hi Mr Eluyera,
Thank you so much for taking the time to share your feedback. I’m really sorry that your refund experience left you feeling disappointed, that’s never how we want anyone to feel when shopping with MORI.
I’ve taken the time to review your return and the conversation with our team, and I completely understand why the way the refund was split between your gift card and bank card felt frustrating. When an order is paid for using a combination of a gift card and a card payment, our system automatically returns the refund to each payment method in the same proportions used at checkout. This is a standard process designed to ensure refunds are handled securely and accurately.
That said, it’s clear we didn’t explain this clearly enough from the start, and I’m truly sorry that this lack of clarity added to your frustration. You took the time to outline your expectations, and we should have communicated more openly and transparently about how mixed-payment refunds work and why they’re handled this way.
Your feedback has been shared with the wider team so we can improve how we explain this process in the future. No one should feel confused or caught off-guard when dealing with a return, and we appreciate you raising this with us.
Warmest wishes,
The MORI Customer Care Team
Excellent customer service.
I ordered the wrong size and didn’t realise until I received the confirmation.
I used the customer service chat and they acknowledged immediately.
I have since received an email informing me that the company have changed the size.
23 January 2026
Unprompted review
Reply from MORI
Hi Jill,
Thank you so much for taking the time to share this, it truly means a lot to our team.
We’re so glad we could catch the sizing change quickly for you and make sure everything was updated before your order went out.
Our goal is always to make things feel easy and reassuring, especially in those little moments where plans change.
If there’s ever anything else we can help with, we’re always here to look after you.
Warmest wishes,
The MORI Customer Care Team
Customer service from Kathlene
Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if the correct size is in the bag for all future orders. First time ordering online from Mori but not the last.
21 January 2026
Unprompted review
Reply from MORI
Hi Ornela,
Thank you so much for taking the time to share such lovely feedback.
We’re really pleased to hear that Kathlene was able to sort the sizing issue quickly and pass the details on to our team so it doesn’t happen again, that thoughtful care is exactly what we strive for.
We’re especially happy to know that your first online experience with MORI has been a positive one. We can’t wait to welcome you back again soon.
Warmest wishes,
The MORI Team
Reply from MORI
Hi BW,
Thank you so much for sharing your review.
We’re really glad to hear you had a great experience with our team.
Providing care that feels warm, human, and genuinely helpful is something we take to heart, so your feedback truly means a lot.
If there’s ever anything more we can support you with, we’re always here.
Warmest wishes,
The MORI Customer Care Team
Appalling customer service
Appalling customer service. Nobody answers the emails. No ability to speak to a human being on the phone. Just a series of automatic responses, no matter how many times I try to get in touch about my order.
20 January 2026
Unprompted review
Reply from MORI
Hi Hannah,
Thank you so much for taking the time to share your feedback, and I’m truly sorry for how stressful this experience has been.
I completely understand how frustrating it must have felt to reach out repeatedly without receiving the reassurance you were expecting, especially when all you needed was a simple address update so your gift could arrive safely.
Our team has now been in touch with you, confirmed the correct address, and arranged for your order to be dispatched.
I’m really glad we were able to get this sorted for you today, though I know it should never have taken this long.
We’re now looking into what may have prevented your earlier emails from reaching us, so this doesn’t happen again. You deserved a much smoother and quicker experience, and I’m genuinely sorry for the inconvenience and worry this caused.
Thank you again for your patience, and please accept our warmest apologies.
The MORI Customer Care Team
Really disappointed
Really disappointed, I ordered a few items on Black Friday for Christmas and they never arrived. After following up and a few emails back and forth, they said they couldn’t replace them so instead of refunding me, they just ignored the problem and my email. It’s now mid Jan, Christmas has been well and truly missed and only just getting a refund. No compensation or anything despite the long wait. Feels frustrating that so much time is wasted emailing because they can’t get their act together
20 January 2026
Unprompted review
Reply from MORI
Hi Sarah,
Thank you so much for taking the time to share this with us, and I’m truly sorry for the experience you’ve had.
A delivery failure at such an important time, followed by slow updates and a lack of clear resolution, is not the level of care we want to offer.
You should never have had to chase for answers or feel left without support, especially after placing your order well ahead of Christmas.
I can see that our team has now been in touch and that your refund has been issued, though I completely understand that this came far later than it should have.
The delay, the missed occasion, and the time you spent following up were all deeply disappointing, and I’m so sorry for the frustration this caused.
We’re taking a close look at what went wrong so we can prevent this from happening again. You deserved a smoother, more reassuring experience from start to finish.
With our sincere apologies once again, and thank you for your patience while this was resolved.
The MORI Customer Care Team
Poor customer support
I ordered an item from Mori that helps the baby start walking. In this time period every day counts. Our order came without screws which made the item impossible to use. Now it’s been a week since I have tried to contact customer support and they are impossible to get in touch with. They only contacted me when I reached out on instagram. But even then a very straightforward issue is taking several days to dissect from their end. I just needed an answer if we are going to get the missing parts or not, which I didn’t.
Placed a return,
Won’t be buying from them again.
16 January 2026
Unprompted review
Reply from MORI
Hi Kamila,
Thank you so much for taking the time to share your experience, and I’m truly sorry for the frustration this caused, especially with an item intended to support such an important milestone for your little one.
Receiving a product without the screws needed to use it isn’t acceptable, and I’m really sorry that the delay in getting you a clear answer only added to the disappointment.
I can see from your recent messages that you’ve now logged a return. As soon as the item arrives back with us, we’ll process your full refund, and we’ll also reimburse your postage costs so you’re not left out of pocket in any way.
This isn’t the level of care or responsiveness we strive for at MORI, and I’m genuinely sorry for the inconvenience and the time you’ve had to spend chasing a resolution.
Warmest wishes,
The MORI Customer Care Team
Great quality items
Great quality items
Very good quality and fair value given how good they are. Also had a minor issue with delivery, but the team responded quickly and in a helpful and professional manner- I would happily shop here again and plan to!
14 January 2026
Unprompted review
Reply from MORI
Hi A,
Thank you so much for sharing your feedback with us.
We’re really glad to hear you’re enjoying the quality of your items, it means a great deal to our team.
I’m also pleased we were able to resolve the delivery hiccup quickly and keep things easy on your side.
We’d love to welcome you back whenever you’re ready for more essentials.
All the best,
MORI Customer Care
Kathleen was a great help after I…
Kathleen was a great help after I ordered the wrong size in error. She got back to me really quickly, and resolved the issue before delivery which I really appreciate. The excellent customer service would encourage me to continue shopping with Mori.
12 January 2026
Unprompted review
Reply from MORI
Hi Gillian,
Thank you so much for taking the time to share this, it means a lot to us. We’re delighted to hear that Kathleen was able to step in quickly and get everything sorted before your order was dispatched.
Making things easy and stress‑free for our customers is exactly what we aim for, so knowing this experience would encourage you to shop with MORI again truly makes our day.
Warmest wishes,
The MORI Customer Care Team
Great products and excellent customer…
Great products and excellent customer care
8 January 2026
Unprompted review
Reply from MORI
Hi Jordan,
Thank you so much for taking the time to share such a kind review. It truly means a lot to us to hear that you’re enjoying our products and that you’ve had an excellent experience with our customer care team.
We put so much love into everything we do, and feedback like yours reminds us why it matters.
If there’s ever anything we can support you with, we’re always here.
Warmest wishes,
The MORI Customer Care Team
Excellent clothes and customer service
Ordered clothes for my little grandsons, beautiful quality and prompt delivery. On my second order I made a mistake with the sizing, this was amended quickly, communication was excellent, I will definitely recommend and order again in future
4 January 2026
Unprompted review
Reply from MORI
Hi Karen,
Thank you so much for sharing this lovely feedback.
We’re delighted to hear your grandsons’ clothes arrived quickly and that you’re happy with the quality.
I’m also really glad we could fix the sizing mistake without any hassle, clear, helpful communication is something we care deeply about.
It means a lot that you’d recommend us, and we’d be honoured to support you again in the future.
Warmest wishes,
The MORI Customer Care Team
Reply from MORI
Hi there,
Thank you for taking the time to share this. We’re really glad to hear your issue was resolved quickly and that the experience felt friendly throughout.
That’s exactly the kind of support we want every customer to feel.
If there’s ever anything more we can help with, we’re here.
Warmest wishes,
The MORI Customer Care Team
Very prompt a friendly and helpful…
Very prompt a friendly and helpful assistance!
2 January 2026
Unprompted review
Reply from MORI
Hi Chery,
Thank you so much for your lovely feedback.
We’re really glad to hear you found the support prompt, friendly, and helpful, that’s exactly the experience we want every family to feel with us.
If there’s ever anything more we can do, we’re always here.
Warmest wishes,
The MORI Customer Care Team
swift response and the excellent…
swift response and the excellent customer service. I truly appreciate the prompt action taken to cancel my order and the immediate confirmation of the refund process. efficiency and attentiveness have made the experience remarkably smooth and hassle-free.
2 January 2026
Unprompted review
Reply from MORI
Hi Zubair,
Thank you so much for your kind words.
We’re really glad we could get this sorted quickly for you. Our team always aims to make every request feel smooth and stress‑free, so it means a lot to know the experience was helpful.
If there’s ever anything else you need, we’re here.
Warmest wishes,
The MORI Customer Care Team
Great customer service
This is the first time I've ordered through this company and won't hesitate in ordering again. Unfortunately the original package came through damaged. As this was a gift, I was worried that the replacement would not arrive before Xmas. The customer service team (Kathlene) were brilliant and the replacement arrived within 3 days. Very good service and I would definitely order from this company again.
22 December 2025
Unprompted review
Reply from MORI
Hi Coral,
Thank you so much for taking the time to share your experience with us. I’m really sorry that your original package arrived damaged, that’s never how we want your order to reach you, especially when it’s a gift.
I’m delighted to hear that Kathlene was able to step in quickly and get a replacement to you in time for Christmas. I’ll make sure your kind words are passed on to her and the team, they’ll be so pleased to know they made a difference.
We’re grateful you chose MORI for such a special gift, and it means a lot to hear you’d order with us again.
Warmest wishes,
The MORI Customer Care Team
Mori attempting to sell faulty products labelled incorrectly.
We ordered two pairs of MORI Christmas pyjamas and they arrived today — both are at least four sizes too small. Not a slight fit issue, not “snug”: completely unwearable. This is a fundamental sizing or labelling failure.
What made this far worse was the customer service response. Instead of acknowledging the problem or offering a quick resolution — especially days before Christmas — we were asked to measure the pyjamas with a tape measure and send photos. As if parents, days before Christmas, have the time or energy to run a clothing investigation.
The result? Our children now have no Christmas pyjamas, because MORI got it wrong and then made fixing it our problem.
For a brand that markets itself as premium and family-focused, this was an awful experience from start to finish. Completely unacceptable quality control and genuinely shocking customer care. We won’t be ordering again.
Please see numerous reviews about the issues with sizing of pyjamas - there is clearly a huge issue and this is not an isolated incident. Mori are attempting to fob people off claiming that this of because of fire safety precautions in the UK. Funny how other companies still manage to ensure their pyjamas fit children correctly. What a joke! Trading standards should look into this!
23 December 2025
Unprompted review
Reply from MORI
Hi SHMG,
Thank you so much for taking the time to share this, and I’m truly sorry for the experience you’ve had.
This is far from the level of care we want our families to receive, and I completely understand how upsetting and stressful this must have been, especially so close to Christmas.
Receiving items that are so drastically off-size is not acceptable, and we’re so sorry this meant your children were left without the Christmas pyjamas you had planned.
We take any concerns around sizing and labelling incredibly seriously, and we’ve shared your feedback with our Product and Quality teams so this can be investigated properly.
In order for us to resolve this fully for you, we’ll just need the requested information. As soon as we have that, our team will be more than happy to step in and make things right.
Thank you again for bringing this to our attention, and once again, we’re so sorry for the disappointment and frustration this has caused.
Warmest wishes,
The MORI Customer Care Team
Excellent customer service
Freshea quickly sorted a replacement of a defective product. Great service
23 December 2025
Unprompted review
Reply from MORI
Hi Megan,
Thank you so much for sharing your experience with us.
I’m really glad to hear that Freshea was able to step in quickly and get a replacement sorted for you, that’s exactly the level of care we want every family to feel.
We’re grateful you took the time to leave this feedback, and it means a lot to know the service you received made a positive difference.
Warmest wishes,
The MORI Customer Care Team
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