Babymel Reviews 555

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I am blown away by the customer service of this company. I had an issue with a changing bag, and I had rapid, detailed, thoughtful personal responses for several days in a row, until the issue was re... See more

Rated 5 out of 5 stars

This is my third Babymel bag and I absolutely love it! I went for the amber stroller bag this time, which is smaller than the previous ones BUT it's mighty and fits so much! I can fit 6+ nappies, wipe... See more

Rated 3 out of 5 stars

Fairly disappointed with the Eco Convertible Backpack to be honest! It is much smaller than it looks in the pictures, I'm genuinely wondering how I will actually fit everything in it! The colour is... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with my Lola backpack. Amazing quality and stylish. I ordered it on pre-order and was provided updates on when the stock was due. After explaining I’m having my baby next week, Lis... See more

Company details

  1. Baby Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Children's Store
  5. Luggage Store

Written by the company

An award winning range of changing bags and accessories. At Babymel we believe becoming a parent doesn't mean you have to compromise your style. So we have lovingly designed a range of changing bags for the modern parents of today. Oh, and we also have awesome backpacks and accessories for your mini-fashionistas! We also offer free delivery and returns to UK, EU and US*


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

555 reviews

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Rated 5 out of 5 stars

Great bag and great customer service

I purchased the Babymel sammi eco quilt tote bag which is a great bag. It's big enough to fit everything I need for my baby and has handy compartments inside and outside for easy access. I love that it's a simple design but also stylish. It can be worn as a handbag, backpack or hooked onto pram securely. I've used it all ways depending on the situation and travelled with it too.
I recently lost the matching changing mat and reached out to customer service to buy another. Lisa responded very soon and kindly offered to post a replacement for free. I'm amazed by the service I have received and it's nice to know that not only do they make great products but they look after their customers. Thank you so much!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Great bag!

Quick delivery and packaged well. The bag is great, so much smaller than the backpack I had and fits onto the pram easily.

7 March 2025
Rated 5 out of 5 stars

Blown away by the customer service…

I am blown away by the customer service of this company. I had an issue with a changing bag, and I had rapid, detailed, thoughtful personal responses for several days in a row, until the issue was resolved.
So impressed. Better than Amazon, and no AI robot in sight! Bravo Babymel - thank you for looking out for us parents! x

31 March 2025
Unprompted review
Rated 5 out of 5 stars

The perfect changing bag!!

This is my third Babymel bag and I absolutely love it! I went for the amber stroller bag this time, which is smaller than the previous ones BUT it's mighty and fits so much! I can fit 6+ nappies, wipes, spare clothes, bottles, bibs and small toys, with room left for more. Plus there's the front pocket where I put my bits such as keys, phone, lip balm, etc. It looks so stylish and can worn as a shoulder or crossbody, or on the pushchair with the stroller straps. Overall I'm very pleased with my bag and would highly recommend

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality

I love the bag, it has so many compartments, I love that it comes with a changing mat and an insulated bottle pouch. I think my favourite thing about it though, is that I can wear it as a backpack 🙂

1 February 2025
Rated 1 out of 5 stars

Awful design and service

Extremely unhappy with the quality of the products, I feel they are subpar and poorly designed, I spent £150 on them and BabyMel refuse to refund me on them despite their website stating they will refund in your not happy with an item.

Would completely avoid this company, expensive, poorly designed items

10 December 2024
Unprompted review
Babymel logo

Reply from Babymel

Hi Kris we're sorry you've been disappointed, however, you told us that you'd used the bag, and it was out of our 30 day return window. You could have returned the other unused items. We're sorry you've found our customer service unhelpful, however, we've responded within our terms in a timely manner. Babymel

Rated 5 out of 5 stars

Fast and smooth delivery

Fast and smooth delivery, product looks exactly like on the photos. Easy and comfortable to use them, very well designed for all the needs of babies and mums.

13 October 2024
Rated 5 out of 5 stars

Amazing bag, wish I’d bought it earlier !

Love the bag!
My honest review below.

Pros
Very lightweight
Multiple pockets inside
Bottle pockets
Comfy to carry
Large opening and zip works so easy

Cons
No hidden phone pocket
The straps for buggy are annoying and the bag gets in the way. I found myself just putting the back underneath.

Overall I love this bag, the pros out weigh the cons.
Go buy it!

15 August 2024
Rated 4 out of 5 stars

Good quality

Good quality, stylish and comfortable when you’re out and about. I would have loved the inside of the bag to have a part where you can zip up inside of Velcro

18 August 2024
Rated 3 out of 5 stars

Absolutely love the rucksack but the…

Absolutely love the rucksack but the changing mat isn’t waterproof which is such an error!
Our daughter did a wee during a nappy change on day 1 of use and it went straight through onto the sofa.
Why is it not waterproof? It doesn’t make any sense???

7 August 2024
Babymel logo

Reply from Babymel

Thanks for your review and feedback, which we always take very seriously. We consciously don't add a waterproof coating, as it would mean they wouldn't be machine washable which we know is so important. We make them water-resistant, which works well. Waterproof coatings aren't as comfortable to lie on also. Thanks so much, Babymel

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