I am blown away by the customer service of this company. I had an issue with a changing bag, and I had rapid, detailed, thoughtful personal responses for several days in a row, until the issue was re... See more
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See what reviewers are saying
This is my third Babymel bag and I absolutely love it! I went for the amber stroller bag this time, which is smaller than the previous ones BUT it's mighty and fits so much! I can fit 6+ nappies, wipe... See more
Fairly disappointed with the Eco Convertible Backpack to be honest! It is much smaller than it looks in the pictures, I'm genuinely wondering how I will actually fit everything in it! The colour is... See more
Company replied
Absolutely thrilled with my Lola backpack. Amazing quality and stylish. I ordered it on pre-order and was provided updates on when the stock was due. After explaining I’m having my baby next week, Lis... See more
Company details
Written by the company
An award winning range of changing bags and accessories. At Babymel we believe becoming a parent doesn't mean you have to compromise your style. So we have lovingly designed a range of changing bags for the modern parents of today. Oh, and we also have awesome backpacks and accessories for your mini-fashionistas! We also offer free delivery and returns to UK, EU and US*
Contact info
Storksak Ltd, 1.37 The Greenwood Centre, 37 Greenwood Place, NW5 1LB, London, United Kingdom
- 02072842252
- info@babymel.co.uk
- babymel.com
Great bag and great customer service
I purchased the Babymel sammi eco quilt tote bag which is a great bag. It's big enough to fit everything I need for my baby and has handy compartments inside and outside for easy access. I love that it's a simple design but also stylish. It can be worn as a handbag, backpack or hooked onto pram securely. I've used it all ways depending on the situation and travelled with it too.
I recently lost the matching changing mat and reached out to customer service to buy another. Lisa responded very soon and kindly offered to post a replacement for free. I'm amazed by the service I have received and it's nice to know that not only do they make great products but they look after their customers. Thank you so much!
Great bag!
Quick delivery and packaged well. The bag is great, so much smaller than the backpack I had and fits onto the pram easily.
Product is nice but customer service is…
Product is nice but customer service is absolutely abysmal
Blown away by the customer service…
I am blown away by the customer service of this company. I had an issue with a changing bag, and I had rapid, detailed, thoughtful personal responses for several days in a row, until the issue was resolved.
So impressed. Better than Amazon, and no AI robot in sight! Bravo Babymel - thank you for looking out for us parents! x
The perfect changing bag!!
This is my third Babymel bag and I absolutely love it! I went for the amber stroller bag this time, which is smaller than the previous ones BUT it's mighty and fits so much! I can fit 6+ nappies, wipes, spare clothes, bottles, bibs and small toys, with room left for more. Plus there's the front pocket where I put my bits such as keys, phone, lip balm, etc. It looks so stylish and can worn as a shoulder or crossbody, or on the pushchair with the stroller straps. Overall I'm very pleased with my bag and would highly recommend
I love my sweatshirths
Great changing bags
Great bags, high quality, stylish, and with everything you need from a changing bag
Great Quality
I love the bag, it has so many compartments, I love that it comes with a changing mat and an insulated bottle pouch. I think my favourite thing about it though, is that I can wear it as a backpack 🙂
I have been using it for 6 months but…
I have been using it for 6 months but the velcro has started to become weak and the bag is constantly falling down. A stronger material is needed.
The bag is great
The bag is great, large enough for everything you need and hangs on the pushchair really well
Awful design and service
Extremely unhappy with the quality of the products, I feel they are subpar and poorly designed, I spent £150 on them and BabyMel refuse to refund me on them despite their website stating they will refund in your not happy with an item.
Would completely avoid this company, expensive, poorly designed items

Reply from Babymel
Fast and smooth delivery
Fast and smooth delivery, product looks exactly like on the photos. Easy and comfortable to use them, very well designed for all the needs of babies and mums.
Great product
Amazing bag, wish I’d bought it earlier !
Love the bag!
My honest review below.
Pros
Very lightweight
Multiple pockets inside
Bottle pockets
Comfy to carry
Large opening and zip works so easy
Cons
No hidden phone pocket
The straps for buggy are annoying and the bag gets in the way. I found myself just putting the back underneath.
Overall I love this bag, the pros out weigh the cons.
Go buy it!
Good quality
Good quality, stylish and comfortable when you’re out and about. I would have loved the inside of the bag to have a part where you can zip up inside of Velcro
Absolutely love the rucksack but the…
Absolutely love the rucksack but the changing mat isn’t waterproof which is such an error!
Our daughter did a wee during a nappy change on day 1 of use and it went straight through onto the sofa.
Why is it not waterproof? It doesn’t make any sense???

Reply from Babymel
Kept me up to date and came quite…
Kept me up to date and came quite quickly. As for the bunny, he’s so gorgeous
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