Babyboo Fashion Reviews 

I am extremely disappointed with my experience.
I purchased a dress specifically for my graduation, and it was delivered only two days before the event. I tried it on immediately after opening the package, and it did not fit.
I contacted customer service right away and requested a refund, but despite reaching out within hours of delivery and never wearing the dress, I was repeatedly offered store credit instead.
As a student, this was a significant purchase for me, and I do not shop regularly enough to make use of store credit. I feel that my situation was not handled with enough flexibility or consideration.
While the dress looked beautiful, the return policy and customer service experience left me very disappointed. Based on my experience, I would think carefully before ordering for an important event.

The dresses are absolutely gorgeous and hug the body so nicely

I will definitely never order from this company again. The shipping costs are extremely high, and this is not made sufficiently clear before purchase. Even worse is the return policy: if an item does not fit or you simply do not like it, you do not receive a refund to your original payment method, only store credit.

This means customers are forced to shop with Babyboo again, even if they were already unhappy with their first order. In my opinion, this is a very customer-unfriendly policy and not the level of service I would expect from a reputable online retailer.

Returning an item takes time and money, yet you still do not get your money back. I cannot recommend this company and will choose retailers with fair shipping and refund policies in the future.

The quality is fine, i mean the dress speaks for himself, it’s beautiful, i wish the corset went more down in the back, but besides that its simply gorgeous

Please do not support this company! You are purchasing SHEIN products with a 500% markup, items arrive faulty and their customer service team will ghost you after admitting to the fault, I’m in the process of lodging a lawsuit against them as I’m out $400, please learn from my mistake

Love this shop. Dresses are always a hit. They have been my go to for the last year. I only wish they gave cash back refunds as their sizes vary and sometimes I’m a medium and sometimes I’m a large so I’ll order both sizes to see which fits best.

Good customer care and for listening

I am addicted to buying dresses from baby boo! They are always stunning and look exactly how they do on the website. Every time I wear a dress from them I get compliments. Can’t give anything less than 5 stars

I’ve ordered my dresses on Saturday 6th of June aiming to get them soon as I’ve chosen the express delivery which was costing about £25,99 which is not very cheap, as it was saying that the delivery will take from 3-5 days and obviously it was expected to come the nearest week till friday. After all, the delivery is late nevertheless I am having the express delivery option and the delivery company sent me an email with estimated time of delivery of 15th of June, so it means that my dress will be delivered in 9 days after I have ordered it. The brand is lying about the delivery date which means many people are not gonna receive their dresses in time as it was told. £25,99 are absolutely not worth it for express shipping because they just lie about 3-5 delivery days. Don’t buy there anything if you need a dress ASAP it won’t happen just mostly order them 3 weeks before the upcoming event if you don’t want to be in the situation as I am.

FOR THOSE LOOKING TO BUY OFF THIS COMPANY I ADVISE YOU NOT TO,TOOK US OVER A MTH TO RECEIVE OUR PARCEL,WHEN IT DID COME DIDN'T LOOK ANYTHING LIKE WHAT WAS ON THE WEBSITE SO WE NEED TO SEND BACK,BUT THEY SAY THEY ONLY GIVE STORE CREDIT.THIS IS HONESTLY THE WORST EXPERIENCE AVE EVER HAD WITH A COMPANY ON LINE,DO NOT USE!

Vienna Maxi Dress - Burnt Orange

This is dress I ordered, I wear size S but this dress is so small that even my daughter who is size XS cannot fit into - specially chest part. And now I am stuck which this dress because I removed the tag part before trying on and cannot wear it. I am 178cm and it is too short as well. As I can see it cannot be returned

Great sizing, stellar designs with incredible quality.

After a lot of back and forth with customer care only to find out our order had been lost in transit, a month later they sent the order again. Unfortunately the order wasn't what we expected from the images on their site but they won't offer a refund only store credit. Terrible service, we've lost a lot of money, wouldn't use again

I’m still waiting for my daughter’s dress to arrive even though I ordered it over a month ago. Tracking just keeps moving a day later each time. Only now have they instigated an investigation after me messaging several times, so probably lost. I said they should post me another one as I need it for my daughter’s prom on 25th June but they won’t. My daughter is getting very upset as we won’t have time to get another dress and I can’t afford it without a refund. Asked for my money back and no response.

bought 2 party dresses, but when they arrived, the sizes were not right. The sizes were different from the sizes here in Europe. When I sent them back, they wouldn't refund my money and said I could buy one instead. This is a complete scam, because even the quality of the clothes wasn't good. My experience is not good. I threw away 500 euros...From Danmark

I would not buy from this website again all I see is CONS no PROS
1. I am buying a 250 USD dress and they charge 10 USD for shipping!!!
2. If you cant fit in the dress / wrong size you are basically stuck with stire credit
3. The store credit is not even the whole amount its deducted
4. And there an "handling fee" of around 18 USD if you want to exchange the dress for a bigger size
The whole experience was soooo terrible

I’m extremely disappointed with my experience ordering from Babyboo Fashion.

I paid extra for DHL Express shipping because I needed the dress for an important wedding event, yet my order stayed in “processing” for days with very little communication. I had to repeatedly email and message support just to get basic updates.

What frustrated me the most is that if the order had actually been dispatched when initially expected, there would have been a realistic chance for it to arrive on time. Instead, after all the stress and uncertainty, the DHL estimated delivery date ended up being after my event date — making the express shipping feel completely pointless.

The dresses are beautiful, which is why this experience is even more disappointing. For a brand at this price point, I expected much better communication, faster processing, and more reliable express shipping handling.

Overall, the customer experience has been extremely stressful and upsetting.

well and quick organisation, pretty much straight away had my dress on its way!

I like that they post various size models to get an idea of the fit. They also have the models size measurements to compare and it helps to make a better selection in sizing. Shipping could be better. Its a bit pricey and not clear as to when items should be expected like other sites.

Loved the color and the fit of the dress. Fit is a little tight for busty girls, but otherwise holds the frame well!!!