Baby Baby Online Reviews 

Brilliant.
Ordered travel cot. It arrived promptly and perfect for my little niece.

Avoid Avoid and Avoid!
Incompetent sellers. They use your money for months and then refund with no products provided.

I bought a baby car seat from them and it was in stock on their website. They came back to me saying that the car seat will be delivered in 3 weeks. I waited, as I wanted a specific colour. After 3 weeks I called them and they told me that the seat will be delivered with slight delay. In 4 weeks they came back saying that the seat now will be delivered in 3 months. The guys have cashflow issues and try to solve it by taking customers moneys and playing around with non existing products. So, I would suggest to avoid this incompetent seller.

I have had 2 orders with this company and cannot fault them either time, there was a piece missing from my pram but it was rectified straight away, would definitely use in the future

Great experience with these guys. Ordered online Wednesday PM and received the delivery Thursday AM. Great prices too!

Prebook an appointment to attend their showroom in Shirley to view and purchase a car seat for our little one.
After travelling to the store bundling our child out the car and walking down the little alley it's located in, the store had all the shutters down... Tried calling both the numbers listed on website and the store front and then messaging to the company on Facebook with no replies. Left dissapointed and will not be dealing with this company again

What a disappointment you are Babybabyonline.co.uk!!!

On the 2nd of June, I placed a preorder being promised that the items will be delivered 2 days after 24th of June. All of the money were taken from my account for this preorder.

On the 27th of June, no one was "bothered" to call me to inform that there are delays. I called myself and I was promised that my items will be delivered on/before the 8th of July (even I received an email confirmation).

Again, I called on the 7th of July, to check the status of my order and SURPRISE, there are more delays!!!! And no one was "bothered" again to inform me in advance!

My baby is due anytime from now, and I have to run through different stores in order to find at least a baby car seat!!!

On the 2nd of June 2022, they took all of my money, they used it form more than one month and in the end it is always me who should chase them?

What a SCAM and disappointment they are!!!

I'll never never buy from babybabyonline.co.uk again!

People must avoid them!

Awful company to deal with - took my money for an order six weeks ago, delivery delayed three times with little communication- clearly they will take your money with no guarantee of having the stock to supply. Got tired of waiting so asked for a refund, took a day to reply and told I now have to wait another 14 days for the refund. Avoid at all costs

Order was very delayed despite of ordering items that were marked as available for next day delivery in the website. The order was time sensitive and I would have ordered somewhere else had I known they would not fulfill their promises

Excellent customer service, swift delivery. Will shop again :)

Fab customer service - incorrectly ordered the wrong item on a next day dispatch and they rectified the next morning by phone to change the order - great service that was much appreciated! Thanks 😊

Brilliant experience! Cant fault customer service! I saw a car seat on a special offer price and tried to order but it refreshed the webpage and went back to the original price when I tried again. I contacted Baby Baby UK on Facebook and spoke to Jody, I asked if the product would be going back down and explained what happened and she honoured the price for me so I could order at the price I'd seen it at! And next day delivery too! I've yet to receive the car seat but I'm so impressed with their service so far!

I have ordered on 3 separate occasions; travel system, footmuff and a lightweight stroller. I have had no issues with all my orders. The stroller was ordered Sunday evening and arrived Tuesday lunchtime, so very quick turnaround. The travel system was expected to have an 8 week wait yet arrived a lot sooner than that, all communicated to me. I had to make a warranty claim around 6 months into using the pram, the customer service was excellent in sorting this out for me. The footmuff was price matched for me. Highly recommend ordering from this retailer.

Absolutely brilliant service! After receiving a faulty item they replaced it immediately. Brilliant!

Speedy delivery of item, however upon delivery the car seat we received was manufactured faulty which is not the fault of this retailer. Baby baby were very quick in replies via email and arranged a replacement to be sent out to me. Replacement delivered today, in full working order as it should be. Thank you Hannah!

Recently ordered a Axkid minikid 2 car seat. The foam has been damaged during transport and I have noticed that one month after the delivery. The company has gone above and beyoned to help me sort this out even though Axkid has made a few mistakes with the delivery.

Absolutely excellent service. After ordering my travel system I decided I wanted to change the colour. Hannah at BBO was very helpful and efficient throughout the process. Every email I sent was answered within an hour or two. I would highly recommend ordering from BBO.

My order was delayed due to an issue out of their control, but babybabyonline offered us an alternative which we were happy with and received it next day. Very happy customer (& wife).

I am furious with this company. I have ordered an Icandy pram. They said will be here in 2 weeks' time. After 5 weeks still no pram and the baby is coming. If you can order from somewhere else just do it.
They didn't have the pram in stock and they are waiting for icandy to deliver the pram to them but don't advertise 2 weeks delivery. Let people know soon so they can decide if they will move forward or not with the order. Now I lost 5 weeks' time to order from somewhere else because they are not honest.

Absolutely awful customer service and sales manager is the rudest customer service representative I ever had to deal with.
Received an item which missing parts and the revive has been so unhelpful. He rudely told me to work out the missing parts even though the manual wasn’t even included in the box.
I have genuinely never ever been spoken to like that and I wouldn’t wish this on anyone, especially if you are pregnant.
He still not responded to not last email and do not answer the phone even though I called numerous times.
Honestly, AVOID if you can as if you have an issue - it won’t be resolved.
And due to me having covid they will not accept the item back either even though I offered for my friends to post it back. So I’m just stuck with not working item and minus £300 in the bank!

Dave yourself sone stress and money and find another company!

Placed an order for 3 items on Black Friday knowing one item wasn’t in stock until a month later. Rather than dispatch the items that were in stock, babybabyonline held my whole order. I was then emailed to say there was a delay and it would be another month until the delayed item was available. So once again I didn’t receive any of the items. Waited another month to be told item was delayed by a further month. At this point I cancelled the out of stock item as I couldn’t wait any longer for it (it was a footmuff, essential for the winter, not so much in the summer!) and felt there was no guarantee that it would ever be in stock, only to be told I could only get the other items if I paid a postage fee. I received no apology for the inconvenience and there was no offer of free postage as a gesture of goodwill for the time already waited for the items. Terrible customer service in my opinion and I definitely won’t be using again.