Azzurraclo Reviews 

290
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them impressive, high-end, and true to size, with some items receiving numerous compliments. Reviewers often highlight the accurate fit of garments as presented on the website, and the pleasant feel of the fabric. The website is generally easy to navigate, and some customers have experienced helpful advice regarding sizing. However, some people were dissatisfied with the product quality, describing items as poor, cheap, and not matching online images. There is significant concern about the return policy and refund process, with many reporting difficulties in returning items, receiving incorrect products, or not getting promised refunds. Customers also noted issues with inaccurate sizing, items arriving damaged, or colors differing significantly from website representations.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the great quality, consistent fit, and... See more

Return policy

Customers express significant dissatisfaction with the return policy, often finding it impossible to return... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction, citing happy experiences, and... See more

Refund

People report negative experiences with refund, citing issues such as being denied full refunds for deeply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate site, the dress arrived and it’s lovely. The only reason I couldn’t give 5 star rating is because of the long delivery time

Rated 4 out of 5 stars

Dresses were lovely. Took a few weeks to arrive. Didn’t realise no refund on sale items. Emails took a while for queries. Did get 15% off refund for dresses. You get a flyer for free jewellery which I... See more

Rated 3 out of 5 stars

Fit of dress exactly how presents on website, but very disappointed with the difference in colour, website presented it as a metalic/goldy colour...when it came it was oranges and browns. Very disappo... See more

Company replied

Rated 3 out of 5 stars

The customer service is great, but the quality of the products is so bad, the only thing worth the investment is the black top! Other than that the dress came orange, when on the website it displa... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

290 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(290)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Read return/refund policy before you…

Read return/refund policy before you purchase anything.
Their reply:
“It's also important I let you know we only accept refunds for damaged or faulty items. We don't accept refunds or returns on sale items, incorrect sizes or minor imperfections. As per our terms of service and returns and refunds pages.”

1. Dress:

• The quality of the dress does not match the pictures shown on your website.

• Despite carefully checking the size chart before ordering, the sizing is incorrect, and the top of the dress is too big.

• Additionally, the item arrived without tags and does not appear to be in new condition.

2. Fur Coat:

• The fur coat looks completely different from the images advertised.

• The quality is very poor, and the sizing also does not match the size

Also I did reached out cs. So don’t say i didn’t. My request to return it was turned down. As my fault didn’t read you don’t change it even it size doesn’t match. And sizing chart is incorrect.

28 March 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We’re really sorry to hear that you're not satisfied 😞. Our customer service team is always ready to help and find a solution, and we feel bad that we haven’t received any communication from you so far regarding the issue.

Please feel free to reach out to us, and we’ll do our best to make things right for you 🤝.

Rated 5 out of 5 stars

Excellent service

Excellent service.
My item was to big, they exchanged no trouble and kept in contact from start to finish as loved the jumpsuit.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality & Service!

Absolutely love the shopping experienxe ! The clothes are stylish, high-quality, and fit beautifully. Fast shipping, great experience overall.
Customer service is okay though 👍🏻
Highly recommend!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful with their exchange

Very helpful with their exchange. They let me keep the item so I did not spend anything on returning the item. I only paid a small fee for the shipping of the new ones.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER from this company!

DO NOT ORDER from this company!! I placed an order but then two days later I received an email telling me the order had not gone through and completed so I placed a second order which I received email confirmation for however when I checked my PayPal account they had in fact taken payment for the first outfit so I emailed them and they have told me they will only offer me a fraction of the cost for the outfit! Disgusting and clearly scamming people into ordering twice! I’ve raised a case with PayPal. I would have returned the item anyway as the quality is disgusting and big representative of what you see on Instagram!

27 March 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We’re really sorry to hear about the confusion with your order 😞. It seems like this issue is related to payment processing, and we recommend reaching out to your bank or PayPal to resolve the payment discrepancy.

We truly value our customers and want to ensure that every issue is resolved fairly.

Rated 1 out of 5 stars

Do not order from this website-…

Do not order from this website- complete scam. Took ages to be delivered and when it was wanted a refund as no longer required annd stated on website 3 days to return and they said they only accept refunds for faulty or damaged items! I’ve reported them to my bank.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Careful it's cheap drop shipping from Chinese factories, being charged as premium

Careful, this is another drop shipping company, don't fall for it. It's just Chinese clothing you could get in shein, some of the pictures are even the same! Don't pay overpriced!

25 March 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We always encourage our customers to reach out so we can resolve any issues promptly 😊.

While some product images may look similar, the quality is what truly sets us apart from other brands. We strive to offer high-quality items and exceptional customer service, and we are committed to providing the best possible experience for our customers 💯.

Rated 5 out of 5 stars

It is very nice and comfortable

It is very nice and comfortable

23 March 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Thank you for your wonderful feedback! We're so glad to hear that you find our product nice and comfortable. 💖

If you need anything else, feel free to reach out. We’re here for you! 😊

Rated 5 out of 5 stars

Super helpful costumer service

Super helpful costumer service. i am so glad to find you guys thank you so much for assisting.

20 March 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Thank you so much for your lovely feedback! We’re thrilled to hear that our customer service was super helpful. 🙌 We're so glad you found us, and it was our pleasure to assist you! 💖

Rated 1 out of 5 stars

They will not refund items

I ordered a black jumpsiut from the site and the item that arrived looiked different to the video of the woman used to promote the item on their instagram advert. Furtheremore, the fabrick was very poor quality. I requested a refund within three days (as stipulated on there site) as the item also did not fit. They explained they only issue refunds for damaged goods. This is not a policy that puts customers at the heart. I will not be ordering anything from this site again and caution others to check the returns policy (or lack there of) before they buy anything. There are better alternatives that have better quality stock.

20 March 2025
Unprompted review
Rated 1 out of 5 stars

Waited a long time for delivery

Waited a long time for delivery. I ordered the navy jumpsuit- awful cheap fabric (was static pulling it out of bag!) sizes all wrong top huge, trouser part - leg length fit me I’m 5ft 2inch with flat shoes anyone taller would be up their legs! Can’t return as it was in the sale waste of money - a London brand do a much better one unfortunately I found it after this site. I will send all my detail yet again by email for you to ignore 👍🏻

20 March 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Could you please provide more details or share your order number so we can look into this further? 🧾

Reviews should reflect actual experiences, and it seems you may not have had one with our store.
We take customer feedback seriously and want to make sure we resolve any issues you may have. We’re happy to assist if there’s been any confusion! 🤝

Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM! The jumpsuit they advertise on social media is jumpsuit is by Halston that is designer and costs £262. The jumpsuit that came a month after ordering is absolute rubbish quality and nothing like the misleading advertising I based my decision to buy on. Once I looked in to it, I discovered it’s not even their product and they are just scamming people and won’t give refunds. They said:

“Before we proceed with the part of £20 refund for your order, we kindly ask that you leave a 5-star review on our Trustpilot for the quick resolution of your issue. Once the review is posted, please send us a screenshot, and we will immediately process your refund.

Please don’t worry—if for any reason you do not receive the refund, you have the option to delete the review without any concerns.”

Clearly have no intention of refunding anything. But certainly not worth the money as not only was the quality rubbish, the size was three times to big despite selecting based on sizing chart, but most disappointingly, it is not even the product they advertise. Complete misleading advertising!!! Do notttt waste your money! I am now reporting them to my bank to try and get my money back, waste of money and time!!!

19 March 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We’re really sorry to hear you’re unhappy with your experience 😞. We’ve processed your refund, as per your request via our email 📧. There’s no need for a dispute, as everything has been taken care of.

Please know that we are committed to providing quality and great customer service.🙏

Rated 1 out of 5 stars

This is a scam company

This is a scam company. The quality is poor and they don't offer refunds or returns, they keep stalling you, asking you to send videos, and gaining time until there is no more time for you to claim legally. BE CAREFUL.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

I just love this company

I just love this company; exquisite style, good delivery and items 100% as described - my new go to label

5 February 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We're thrilled to hear you're happy with the style, delivery, and product quality. 💖We're honored to be your new go-to label! 😊

Rated 1 out of 5 stars

Poor quality

Poor quality. No refunds for sale items- most items on their website are ok sale. Avoid!

16 March 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We’re sorry to hear about your concerns 😞. We haven’t received any complaint from you via our email. If we had, we would have definitely worked to find a solution for you.

Please know that we do offer returns and refunds for faulty items, whether they’re on sale or not. If you feel your item was faulty, please reach out to us, and we’ll be happy to assist you promptly 🤝.

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