Easy to navigate site, the dress arrived and it’s lovely. The only reason I couldn’t give 5 star rating is because of the long delivery time
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Replied to 67% of negative reviews
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Great Experience
Great communication. Fast delivery. Item looks great on. I’ll definitely buy again.
Absolutely love love my new dress
Absolutely love love my new dress, arrived earlier than expected, so really pleased. I actually feel like the model wearing the dress 👗 💕
Thank you so much Tina
Read return/refund policy before you…
Read return/refund policy before you purchase anything.
Their reply:
“It's also important I let you know we only accept refunds for damaged or faulty items. We don't accept refunds or returns on sale items, incorrect sizes or minor imperfections. As per our terms of service and returns and refunds pages.”
1. Dress:
• The quality of the dress does not match the pictures shown on your website.
• Despite carefully checking the size chart before ordering, the sizing is incorrect, and the top of the dress is too big.
• Additionally, the item arrived without tags and does not appear to be in new condition.
2. Fur Coat:
• The fur coat looks completely different from the images advertised.
• The quality is very poor, and the sizing also does not match the size
Also I did reached out cs. So don’t say i didn’t. My request to return it was turned down. As my fault didn’t read you don’t change it even it size doesn’t match. And sizing chart is incorrect.

Reply from Azzurraclo
Excellent service
Excellent service.
My item was to big, they exchanged no trouble and kept in contact from start to finish as loved the jumpsuit.
Fantastic Quality & Service!
Absolutely love the shopping experienxe ! The clothes are stylish, high-quality, and fit beautifully. Fast shipping, great experience overall.
Customer service is okay though 👍🏻
Highly recommend!
Great experience
Great experience with affordable prices and excellent customer service.⭐️
Very helpful with their exchange
Very helpful with their exchange. They let me keep the item so I did not spend anything on returning the item. I only paid a small fee for the shipping of the new ones.
I was kept up to date on the progress…
I was kept up to date on the progress of my order and the boots arrived quickly and in good order.
Great product and service
I ordered a black jumpsuit which arrived in a speedy time and was a perfect fit. Would definitely recommend
DO NOT ORDER from this company!
DO NOT ORDER from this company!! I placed an order but then two days later I received an email telling me the order had not gone through and completed so I placed a second order which I received email confirmation for however when I checked my PayPal account they had in fact taken payment for the first outfit so I emailed them and they have told me they will only offer me a fraction of the cost for the outfit! Disgusting and clearly scamming people into ordering twice! I’ve raised a case with PayPal. I would have returned the item anyway as the quality is disgusting and big representative of what you see on Instagram!

Reply from Azzurraclo
Do not order from this website-…
Do not order from this website- complete scam. Took ages to be delivered and when it was wanted a refund as no longer required annd stated on website 3 days to return and they said they only accept refunds for faulty or damaged items! I’ve reported them to my bank.
Careful it's cheap drop shipping from Chinese factories, being charged as premium
Careful, this is another drop shipping company, don't fall for it. It's just Chinese clothing you could get in shein, some of the pictures are even the same! Don't pay overpriced!

Reply from Azzurraclo

Reply from Azzurraclo
Super helpful costumer service
Super helpful costumer service. i am so glad to find you guys thank you so much for assisting.

Reply from Azzurraclo
They will not refund items
I ordered a black jumpsiut from the site and the item that arrived looiked different to the video of the woman used to promote the item on their instagram advert. Furtheremore, the fabrick was very poor quality. I requested a refund within three days (as stipulated on there site) as the item also did not fit. They explained they only issue refunds for damaged goods. This is not a policy that puts customers at the heart. I will not be ordering anything from this site again and caution others to check the returns policy (or lack there of) before they buy anything. There are better alternatives that have better quality stock.
Waited a long time for delivery
Waited a long time for delivery. I ordered the navy jumpsuit- awful cheap fabric (was static pulling it out of bag!) sizes all wrong top huge, trouser part - leg length fit me I’m 5ft 2inch with flat shoes anyone taller would be up their legs! Can’t return as it was in the sale waste of money - a London brand do a much better one unfortunately I found it after this site. I will send all my detail yet again by email for you to ignore 👍🏻

Reply from Azzurraclo
THIS IS A SCAM
THIS IS A SCAM! The jumpsuit they advertise on social media is jumpsuit is by Halston that is designer and costs £262. The jumpsuit that came a month after ordering is absolute rubbish quality and nothing like the misleading advertising I based my decision to buy on. Once I looked in to it, I discovered it’s not even their product and they are just scamming people and won’t give refunds. They said:
“Before we proceed with the part of £20 refund for your order, we kindly ask that you leave a 5-star review on our Trustpilot for the quick resolution of your issue. Once the review is posted, please send us a screenshot, and we will immediately process your refund.
Please don’t worry—if for any reason you do not receive the refund, you have the option to delete the review without any concerns.”
Clearly have no intention of refunding anything. But certainly not worth the money as not only was the quality rubbish, the size was three times to big despite selecting based on sizing chart, but most disappointingly, it is not even the product they advertise. Complete misleading advertising!!! Do notttt waste your money! I am now reporting them to my bank to try and get my money back, waste of money and time!!!

Reply from Azzurraclo
This is a scam company
This is a scam company. The quality is poor and they don't offer refunds or returns, they keep stalling you, asking you to send videos, and gaining time until there is no more time for you to claim legally. BE CAREFUL.
I just love this company
I just love this company; exquisite style, good delivery and items 100% as described - my new go to label

Reply from Azzurraclo
Poor quality
Poor quality. No refunds for sale items- most items on their website are ok sale. Avoid!

Reply from Azzurraclo
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