Azure Standard Reviews 74,431

I am a relatively new customer but so far I have been very pleased with everything I have purchased and I am impressed with the Azure truck delivery man and the efficiency of how everyone works together at the delivery drop site. A very good experience every time.

Pick up is a little disorganized. It may not be possible but it makes most sense for boxes to be organized by consumer name rather than a free for all. It took over an hour to receive my order which was definitely difficult with a toddler and a newborn. I’ll order again as this may have been a one off.

Products were as described and shipping was tight in time!

I had ordered from Azure for the very first time. I ordered white wheat which I received but the quality was so poor I ended up throwing it all out. There were small rocks, wood sticks, and a lot of dust on it. When I called customer support she said it’s organic so it’s actually very normal. After that incident I will never use Azure for anything, i was planning on ordering a pallet of wheat but luckily my dad said to only order 1 bag to see how it is than we can order more.

Quality organic products I have been looking for

have ordered many items and ordered many times all products were delivered and they were great

Great monthly order drops. Enjoy the experience and also helping along with the others.

The ease of ordering and the promise of on time delivery

Azure has some great products, have had a few issues with grain in the past having debris and other seeds in bags. The grains purchased since have been pristine. Overall great company. Drop site suggestion at Lawson, Mo. Have signs with customers names in alphabetical order on the ground, for products to be dropped next to. So many people unloading and randomly sitting items in several places, makes to be difficult to find items. Otherwise love Azure and Love the Lawson, MO drop site.

Very good nice to have drop so close to home. That I can get Vegan food, wish could get sliced cheese.

Easy to navigate website, clean and simple design. I like that I can put in an order, and then add and take away items upto the cutoff date. I've have been pleased with the quality in every order since I started ordering 7+ months ago. I look forward to reading the paper catalog when I want to see the upcoming sales and new products featured.

My drop off lady Denise ( 06 Hunnewell) is very nice and has been willing to help me. and I meet a lot of nice people who help one another

The main challenge is not knowing when the delivery will be. I cannot do pick-ups on Wednesdays as I facilitate a class Wednesday evenings, and my husband works 20 minutes from our drop and may or may not be able to do the pick-up. Otherwise, I love having this option for ordering bulk items we like to keep in stock.

I realize you can't make the schedule until you know what you have for orders, so I realize this isn't something you can change, really, but it is the one challenge we have with ordering.

Good variety. Very fresh products. Nuts have been noticeably fresher than others I have bought recently.

I really do like your products. My last order was the worst I've EVER had with an online order! I pay straight from my bank account to avoid fees. Before receiving my order I got an email informing there was something wrong with my payment method. My husband and I Iogged on to try to process the payment again. Then it said we had 2 pending payments. I called your company immediately and got 2 clueless costumer service reps who told they have no idea why I got the email. But both payments were going to come from my account. I asked to talk to someone higher up. She couldn't do anything to help, but assured me as soon as they received payment they'd refund it and she would personally call me when it happened. Days went by, both $188 payments came out of my account 2 weeks ago. I called back and was told my bank hadn't actually gotten money to you and it could take 10 days. But of course this guy, and the first manager would be calling me immediately to let me know the funds were received and they'd issue a refund. No one called back. So I called again this week. I was told you had received the funds and a refund has been issued to my account. The 2 people who promised to call me immediately when you received the funds have never called. I was told I STILL have to wait up to 10 days to get my money back. It's $188.81 taken twice from my account. How many people would you have caused to overdraft their account over an email that was a lie from the beginning. There was never a problem with my payment! If there had been you couldn't have withdrawn funds twice! You created this problem and one of your clueless operations told me it was my fault. I still have not been refunded. I've spent hours on the phone with your people. This feels like fraud and theft and if I don't have the funds in my account soon I'm going to lodge and complaint with my bank and whatever govt entity I can get to investigate you!

As long as Azure holds to its mission statement, I will be a customer!