Aztec Diamond Equestrian Reviews 

814
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, stylish designs, and comfortable fit, often finding them worth the investment. Many people appreciate the fast and efficient delivery service, noting that items arrive quickly and are beautifully packaged. Reviewers also highlight the outstanding customer service and the helpful, polite team. However, some customers experienced issues with sizing, finding certain items to be larger or smaller than expected, making it difficult to achieve the desired fit. A few other people also felt that some product materials, such as certain jackets, were stiff or noisy, and noted concerns about stitching durability on leggings.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the amazing quality, stylish... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and amazing quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the super quick and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing very reasonable and... See more

Staff

Customers consistently note positive experiences with staff, describing them as a fantastic and helpful team.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought a number of items from Aztec Diamond over the last couple of years, and have loved everything. The clothing is really well designed to be stylish, comfortable and functional, and the qua... See more

Company replied

Rated 5 out of 5 stars

Annie from Customer Service truly went above and beyond when helping me with an order that was declined at customs. I explained that my order was time sensitive and Annie was incredibly efficient, fri... See more

Company replied

Rated 5 out of 5 stars

I have always been a fan of Aztec Diamond - right from when they started up. My latest purchase was the long puffer coat which is AWESOME (never taking it off) and unlike lots of long coats you can wo... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying Aztec Diamond since the brand launched and I cannot fault the design or quality of the items. I think I’m addicted to it. The delivery service is quick and should you need to return a... See more

Company replied


Company details

  1. Activewear Store
  2. Clothing Store
  3. Equestrian Club
  4. Equestrian Store
  5. Women's Clothing Store

Written by the company

Equestrian Fashion for Women and Children, designed in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

814 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(814)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The logo fell off the hat within one…

The logo fell off the hat within one wear (wearing on the way home from buying it) still waiting on a response from them.
The set we brought seems ok not worn yet tho

22 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Hi Jenny, We are so sorry to hear that your headband wasn't up to our usual standard. I can see that you emailed us regarding this and we promptly replaced your headband for you. We hope you are loving your new AD headband and if you ever need any further assistance please just let us know. AD x

Rated 5 out of 5 stars

This company was amazing

This company was amazing, the quality of my riding set is amazing going to order another one. It is on the pricey side but you pay for the quality of the riding clothes.
10/10 would buy again

30 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your wonderful feedback! We’re thrilled to hear you love the quality of your AD items and that you’ll be ordering again. Quality is definitely our top priority, and we’re so glad it shows. Looking forward to helping with your next order! AD x

Rated 5 out of 5 stars

Recommend Aztec Diamond

I love Aztec Diamond clothing. It's very well made and very comfortable. It washes well and is fine to tumble dry.

20 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your lovely feedback! We’re so pleased to hear you find our clothing well made, comfortable, and easy to care for. We really appreciate your support! AD x

Rated 5 out of 5 stars

Overseas delivery

Quality product, as always, and excellent delivery service to New Zealand for Christmas. Almost instant response to my email enquiry; honestly can’t fault the whole process!

19 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your fantastic feedback! We’re delighted to hear you’re happy with the quality and delivery service to New Zealand. It means a lot to us that you had a smooth experience and quick responses. Thanks for choosing Aztec Diamond! AD x

Rated 5 out of 5 stars

Couldn’t fault Aztec Diamond this year

Couldn’t fault Aztec Diamond this year, the variety of gifts were excellent and the delivery was exceptional. I purchased the full seat leggings, quality so good, riding gloves again are fab and last so so long I’ve had my originals for years now. Socks good quality and water bottle. I opted for their gift wrap box too and it was so nice. Thank you Aztec

17 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your wonderful feedback! We’re delighted to hear you loved the variety of gifts, the quality of our leggings, gloves and the gift wrap box. Thanks for choosing Aztec Diamond! AD x

Rated 5 out of 5 stars

We’re from California I bought a set…

We’re from California I bought a set for my daughter’s Bday she loves this brand good quality and good fit this is her second pair and I also got her the nite gloves for Christmas it arrived fast ! It’s worth the price.

23 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your lovely feedback! We’re thrilled to hear your daughter loves her Aztec Diamond items and that everything fits well. It’s great to know the Nite gloves arrived quickly too. We really appreciate your support from California! AD x

Rated 1 out of 5 stars

Sizing comes up very small

Sizing comes up very small. I'm usually a 14 but even XL doesn't fit me. Struggling to return item as phone lines not manned, website not working, emails unanswered. Certainly wouldn't order again!

23 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for your feedback, and we’re sorry to hear about the difficulties you experienced with your order. We understand how frustrating it can be when sizing isn’t quite right and when contact options are limited, especially during busy periods like Christmas.

Please note that our phone lines were closed during the Christmas period, and email responses may have been delayed due to high volume. We sincerely apologise for the delays you have faced as this is not our usual standard of service. AD x

Rated 5 out of 5 stars

My Favourite Equestrian Clothing Brand ❤️

I absolutely love all my clothing from Aztec Diamond, and their customer service is just as fantastic. They assisted me with a query and we had it resolved in no time. I’ll definitely purchase again (and again, lol)!

20 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your amazing feedback! We’re so happy to hear you love your Aztec Diamond items and that our customer service was helpful and quick. We can’t wait to see you back again (and again!) AD x

Rated 4 out of 5 stars

I got the long sleeve base layers in…

I got the long sleeve base layers in distressed black and white. The distressed black isn’t as distressed in real like (it mostly looks like a dark grey/black color) I think lighting plays a big role. I didn’t give it 5 stars because the zipper is one of the worst qualities I’ve seen. I have to use both hands and play around with it to pull it up or down. Also, as for sizing I got both XS and S, the XS fit me nicely all over as I wanted a fitted top but the shoulder was too tight almost like it’s made for kids (keep in mind I have quite small shoulders as I’m petite) and the small size was too loose in the waist so it wasn’t fitted on the body (my waist is 25in btw). Also the sleeves are super short in both but especially the XS. Overall, if these minor issues would be fixed I would buy every color and it would be my go to top. I love the style and everything about the top and totally recommend it.

29 November 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for your feedback! Have you had a chance to contact our customer service team about the zip? It shouldn’t be difficult to do up and they’d be happy to assist you if you’d like to reach out. AD x

Rated 5 out of 5 stars

purchase breeches in black friday sale…

purchase breeches in black friday sale and wish id bought another pair really lovely and expensive looking

29 November 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for leaving your five star review! We will be having another incredible Black Friday Sale this year, make sure you sign up to our mailing list be the first to hear about it. AD x

Rated 5 out of 5 stars

Second pair I have b purchased as a…

Second pair I have b purchased as a present. Recipient only wears this brand. Loves them, comfortable flattering hard wearing washes well.

16 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave us this five star review! AD x

Rated 2 out of 5 stars

Wish if I had not bothered!

The item I had originally purchased wasn’t in stock but allowed me to purchase and they sent me an alternative, which I didn’t like.

Also sent me a faulty pair of breeches with stitching coming undone.
Now got to go through (what seems) to be a whole lengthy service to get approved for a refund.
Wish if I had not bothered.

13 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it can be to receive an alternative you don’t like and to have issues with faulty items. This is not the standard of service we aim to provide for our customers.

Please know that our online returns process is in place to ensure we handle returns thoroughly and fairly, but we aim to make it as smooth and quick as possible and are always working on ways to improve this service for our valued customers. We apologise again for your experience while shopping with us. AD x

Rated 5 out of 5 stars

My favourite base layer!

The long sleeve base layers are my absolute favourite riding attire, they are so soft and flattering and the fit is second to none, they are also very hardwearing and come out of the wash like new. I have them in multiple colours and always strateqize in advance of the BF sales as to which one I am going to treat myself to! This year I splurged and got a matching pair of riding leggings too, and I am not disappointed. I will probably end up wearing them more away from the barn than at the barn as they are absolutely gorgeous!

12 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thanks so much for your great feedback! We’re glad you love our base layers and leggings, and that they’re comfortable and hardwearing. We really appreciate your support! AD x

Rated 4 out of 5 stars

Good quality riding tights without silicone - Result!

I already had a pair of AD leggings that I loved & I got a good deal in the BFS so bought a second in deep mauve.
I love the fit, the phone pocket (though not the silicone grip inside), they are not too long for a petite woman, & there's an option with NO seat or knee silicone. Yay! I prefer this because I use them on riding holidays with long hours in the saddle & if I have the grippy bits, I get friction sores as they stick too well :-O. Not what you need on a trail trip.

My only reason for 4 stars is I'm not a fan of the colour. It's a muddy/earthy purple (as are the greens too). Others may love it.

28 November 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your detailed feedback! We appreciate your honesty about the colour, and we’ll definitely keep this in mind as we develop future shades. Thanks for being such a valued customer! AD x

Rated 5 out of 5 stars

Very helpful

Very helpful. Fast response and sorted issue swiftly.

8 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your kind words! We’re glad we could help and resolve everything quickly for you. Your feedback means a lot! AD x

Rated 5 out of 5 stars

I loveee it !

I loveee it !
I ordered the riding leggings and I am beyond satisfied with the quality! The design is stunning – elegant and comfortable. I highly recommend it !

4 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave us your 5 star review! Ad x

Rated 5 out of 5 stars

A great company with fantastic customer…

A great company with fantastic customer support, they responded quickly and sorted out my mistakes ensuring my order was correct for delivery. Lovely range of products and great sizing for the teen age group. Would 100% recommend.

3 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your wonderful review! We’re delighted to hear our team could quickly assist and make sure your order was just right. It means a lot to know you love our product range and sizing, especially for teens. We really appreciate your recommendation! AD x

Rated 5 out of 5 stars

Excellent customer services with quick responses

Black Friday is a busy period for all businesses and expecting customer services to reply to your emails after 4-7 business days or parcels to delay but not with Aztec Diamond customer services … I had the best experience with prompt responses from Annie helping me and advised me regarding my order!!!!! I can’t wait for my new set to arrive and leave another review for your products !

3 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your amazing feedback! We’re thrilled to hear that Annie and our team provided such prompt and helpful service during the busy Black Friday period. Thanks for choosing Aztec Diamond! AD x

Rated 5 out of 5 stars

Always incredible customer support

Always incredible customer support, and amazing items! Thank you so much, especially to Annie :)

1 December 2024
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you so much for your kind words! We’re delighted to hear you love our items and customer support, Annie will be thrilled to hear your shoutout! We really appreciate your support. AD x

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