Wonderful experience, very smooth and fast without friction. The page is very easy to use, you don't need to provide too many documents in verification, and reviewing is very quick, only takes 10 mi... See more
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Much better than Moneygram or Western Union. Had so many problems with those fools.. This is so quick and convenient, that I wouldn't dream of changing it. Totally hassle free. It's a really great exa... See more
Very good app for money transfer. I have been able to transfer money successfully all the time. One star taken away as the interface between Azimo and banks (to pay in app) can be unreliable at t... See more
best money transfer ever. I've been using your services since 2013 ish to send money to my relatives and friends in Nigeria. it has even got better over time, sent money on Friday (19/08/2022) using t... See more
Company details
Contact info
173 Upper St, Islington, N1 1RG, London, United Kingdom
- support@azimo.com
- azimo.com
In such a short period of time has this…
In such a short period of time has this service gone from hero to zero lack of communication, empathy from customer service advisors all. The excuses under the sun not to action a transfer service is non exidtant transfer id e8375r
6 August 2022
Unprompted review
Reply from Azimo
Dear William,
Thanks for taking the time to reply to us.
I can see that our Support Team is looking into this and we will continue to keep you updated via email. We will aim to resolve this matter positively and we'll keep you updated via email.
Please check your email and also spam folder, in case you wouldn't see our reply in your mail box.
Looking forward to your reply.
Thanks for your patience,
Alicja from Azimo Customer Support
Brilliantly
5 August 2022
The transfer was okay
The transfer was okay. The recipient received the money on time. Service was okay.
I just don't like the referral system now. I have been using Azimo for almost 2 years now and the referral reward was £25 on then last one that I referred. Now it's just £1. Loyal customers should get a higher referral reward not just £1.
5 August 2022
I sent money 2days the money never get…
I sent money 2days the money never get to the destination I am not happy and no phone number to call no body to chart with online the email contact don’t reply….. Today is Monday 8 Aug 2022 still never get the money in the destination and no refund. I sent the payment on the 4th August 2022. I am not happy and the payment is urgent payment. Transaction id. HNWWTD
5 August 2022
Reply from Azimo
Hello Alabi,
Thank you for getting back to us with your feedback.
We have updated you with the information via email.
Please note that since December 2020 Central Bank of Nigeria has decided that all the incoming payments from abroad have to be delivered in USD. In order to make it easier for their customers who don't have a USD account, some Nigerian banks open a currency accounts for them and deposit the money in there.
We therefore strongly recommend checking with them directly as in such situation and depending on the internal processes of the banks, the money will be either deposited to such account or rejected.
Thank you for your patience and understanding, and our sincere apologies for any inconvenience caused.
Please feel free to get back to me if you have any further questions.
Kind regards,
Alicja from the Azimo team
Very fast and easy to send money for my…
Very fast and easy to send money for my family. Thank you so much and keep it up
5 August 2022
very good service,i really love that…
very good service,i really love that you tell me know that the money transfer to my bank with your messengers,i thank you so much ,,you are the best,
5 August 2022
You have been warned
You have been warned! After a few months of super fast transfers the nightmare began. Holding funds, asking for a never ending supply of paperwork and using industry terms like "protecting your money" to hide behind. A week of hassle for less than 1000 EUR to be sent! Imagine if you used this for real money transfers...
Until this circus unfolded Azimo was a great way to send money to friends and family, colleagues etc. Fast, hassle free and great value. six months later, the same transfers are deemed 'security issues' for 'My money protection'. This is of course, after they have taken the money into their holding account.
So they asked for proof of funds. They asked for the recipient details, they asked for bank statements and all the time they held the money. A week later, 30 emails and chats with support and still they ask for more details.
My advice, once this starts for you, ask for the refund and close the account. 48 hours will get your money back and you can move on. I ignored the other complaints, I have learned the hard way.
5 August 2022
Unprompted review
Reply from Azimo
Dear Andy,
Thank you for taking the time to leave us a review. Please accept our apologies for the delay in answering and we're really sorry your experience with Azimo was anything less than positive due to our recent request for further information.
We appreciate this isn’t always convenient for our customers, but as a regulated financial services company we are committed to maintaining the highest security standards. This occasionally requires that we ask our customers for more documents or information. We always try to keep these disruptions to a minimum and appreciate your patience in these matters.
We strongly recommend checking also the spam folder on your mail box, as some of our messages can land in there if any of the previous ones was marked as such.
Please note that our individual customers may only make payments for private purposes, and any business related transfers have to be done through their Business Azimo account.
This helps us keep their funds secured and processed smoothly.
We will be more than happy to answer your questions and clarify our processes.
Thank you for choosing Azimo.
Have a great day today.
Kind regards,
Alicja from Azimo Customer Support
My Favourite Place for Money Transfer
My experience with Azimo has been very good since I started using them. The platform is easy to use and sending money is quick. They are also reliable. So, that gives me peace of mind when sending money through them. The customer support is very helpful and always there to help. So, Azimo is my favourite place for money transfer.
4 August 2022
Best way for money transfer
Azimo is the good money transfer, My choice now Azimo,you also can try, I thing when you try then you loved because is easy way & best transfer way,thanks Azimo
4 August 2022
Very good and very efficient.
4 August 2022
Fast and easy
4 August 2022
The transfer
The transfer, which was supposed to be received in 1 hour, was not confirmed even in 2 days, and the live chat option does not work for customer support either, you have to wait 12 hours for them to give you an answer by email.
4 August 2022
Unprompted review
Reply from Azimo
Dear Victor,
We would like to thank you for taking the time to leave us a review.
At Azimo, speed, reliability, and safety are our primary goals when it comes to sending money abroad. For that reason, we're sorry to hear that you've experienced longer delivery times than usual.
One possible reason for minor delays is that banks don't operate on weekends. For this reason, it may sometimes seem like the transfer is pending longer than expected. Sporadically a technical issue may also occur and slightly slow down the transfer. We do our best to keep you updated regarding the current status of a transfer.
If you’d like to speak to any member of our Customer Support team, we’ll gladly answer any questions.
Otherwise, thanks for choosing Azimo and we hope you no longer encounter any issues with us.
Kind regards,
Alicja from Azimo Customer Support
Always on time and efficient
4 August 2022
Transfers are so quick and i love it
Transfers are so quick and i love it. Thank you Azimo.
4 August 2022
Very easy to send money and fast receive
3 August 2022
Easy and fast
3 August 2022
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