I wanted to get a lehenga delivered in sydney 10 days before the estimated delivery date. Ayesha was very helpful during the entire process. She patiently got in touch with the vendor and kept me in l... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Shraddha was so helpful as she could totally understand my requirements and supported me so because of her I placed my complete order successfully and hoping to get delivery in time as she promised 🙏... See more
Company replied
Nidhi was very helpful in getting an order placed so that it gets delivered as per my expected delivery date. She patiently worked with me and got confirmation from the designer to make sure my target... See more
Company replied
I highly Recommend To Buy From Aza Fashion’s .Recently I ordered velvet suit set It’s really awesome Very nice fitting and material.Packing is really good Handled with care delivered . You should nev... See more
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Company details
- Clothing Store
- Bridal Shop
- Dress Store
- Haute Couture Fashion House
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Aza curates the finest in Indian fashion and represents the pinnacle of modern luxury and service. Founded in 2005 by Dr. Alka Nishar, Aza has become a leading fashion authority in India. We envision bringing Indian craftsmanship to the forefront of global retail, and are committed to delivering an extraordinary shopping experience. Every season, our experienced merchandisers handpick the most fashion forward, trendsetting pieces from each designer’s latest collection, selecting outfits crafted in the most luxurious fabrics with flattering silhouettes and immaculate tailoring. Aza clients enjoy personalized attention from trained fashion consultants who help select and style each outfit. Aza houses an extensive range of bridal, couture and prêt collections for men and women, as well as accessories, footwear, and jewellery. Our boutiques carry the latest creations by India’s most prominent and acclaimed designers, including Manish Malhotra, Sabyasachi, Anamika Khanna, Anju Modi, Neeta Lulla, Varun Bahl, Rohit Bal, Gaurav Gupta, Rajesh Pratap Singh, Rahul Mishra & more.
Contact info
Naman Midtown, A Wing, 18th Floor, Dr. Ambedkar Nagar, Senapati Bapat Marg, Elphinstone Road, Mumbai , 400013, Mumbai, India
- 12132135273
- contactus@azafashions.com
- azafashions.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Sapna helped me with my order. She was kind enough to reach out to the designer and expedite the delivery of my order.
Thank you for that
3 June 2026
Unprompted review
Reply from Aza Fashions
Hello Rohit,
Thank you for your kind feedback. Your appreciation means a lot to us, and we look forward to serving you again.
Regards,
Aza Fashions
Reply from Aza Fashions
Hello,
We truly appreciate your feedback and look forward to serving you again.
Regards,
Aza Fashions
Terrible
Terrible - ordered items in March for my cousins wedding. Two weeks before wedding they emailed saying that two of the three items we had ordered would not make it in time. And to this day, June STILL have not received the refund. With their customer service department since last week they keep telling me they are looking into it and sitll nothing.
2 June 2026
Unprompted review
Reply from Aza Fashions
Hello Answat,
This is certainly not the experience we intended for you. We apologise for any inconvenience caused.
We would like to inform you that the refund has already been processed, and the refund details have been shared with you on WhatsApp. Please let us know if you require any further assistance.
Regards,
Aza Fashions
Reply from Aza Fashions
Hello Jahnavi,
Thank you for sharing your review. We are glad to know that you are happy with our services. We look forward to serving you again soon.
Regards,
Aza Fashions
Super responsive and helpful customer service
As easy as the app is it’s great to liaise directly with the reps on WhatsApp. They answered all my questions and placed my order so easily keeping in mind my deadline. Ayesha was super helpful and patient
1 June 2026
Unprompted review
Reply from Aza Fashions
Hello Jashmeh,
Thank you for sharing your review. We're pleased to know that you found the ordering process easy to navigate and that the support you received added to a smooth shopping experience. Your support means a lot to us.
Regards,
Aza Fashions
Ayesha was amazing and super diligent
Ayesha was amazing! I had a few questions about the outfit I wanted - from size, payment (didn’t want to use PayPal, and shipping turn around) she so kindly answered each question fast, nice & effectively. Very happy with her kind service. Because of her I got to place my order without any issue or stress. Very good service! Love Aza!
1 June 2026
Unprompted review
Reply from Aza Fashions
Hello Pari,
Thank you for your wonderful feedback! We're delighted to hear that Ayesha was able to assist you so effectively throughout your shopping journey. Ensuring a smooth and stress-free experience is always our goal, and we're thrilled that her prompt support with sizing, payment options, and shipping information helped make your purchase effortless. Your kind words mean a lot to us, and we'll be sure to share your appreciation with Ayesha. Thank you for choosing Aza—we look forward to serving you again soon!” ✨
Regards,
Aza Fashions
Quick response by Ayesha
Quick response by Ayesha. Really good experience. Will definitely buy more
2 June 2026
Unprompted review
Reply from Aza Fashions
Hello Dimple.
Thank you for your kind feedback. We're glad to know that you had a smooth and positive shopping experience with us. Your support means a lot, and we look forward to assisting you with your future purchases.
Regards,
Aza Fashions
Had a great online shopping experience…
Had a great online shopping experience at Aza Fashions. Ayesha helped me with the checkout and the available pricing discounts. Overall, smooth experience. The integration between the online shopping site and the Whatsapp chat was completely seamless and made the experience so easy.
2 June 2026
Unprompted review
Reply from Aza Fashions
Hello Krishna,
Thank you for taking the time to share your feedback. We're delighted to know that your shopping experience was effortless and that the support you received made the process even easier. We look forward to assisting you again in the future.
Regards,
Aza Fashions
Reply from Aza Fashions
Hello Susan,
Thank you for the 5 stars! We're glad Sapna was able to assist you promptly and provide the reassurance you needed. We appreciate your support!
Regards,
Aza Fashions
Reply from Aza Fashions
Hello Sagar,
Thank you for the fantastic review! Your kind comments are greatly appreciated, and we look forward to helping you again in the future.
Regards,
Aza Fashions
Customer Service
Atish was prompt in his replies and was patient with my queries. He helped to facilitate the transaction smoothly and reassured me that my item will definitely reach before my event. Thank you Atish
29 May 2026
Unprompted review
Reply from Aza Fashions
Hello Dev,
Thank you for the 5 stars! We're glad Atish was able to assist you promptly and provide the reassurance you needed. We appreciate your support!
Regards,
Aza Fashions
They were quick and easy to work with!
31 May 2026
Unprompted review
Reply from Aza Fashions
Hello Sidhvi,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were happy with our services. We look forward to serving you again soon!
Regards,
Aza Fashions
Nidhi assisted me throughout and it was…
Nidhi assisted me throughout and it was very easy to place an order
31 May 2026
Unprompted review
Reply from Aza Fashions
Hello Ridhi,
Thank you for your amazing feedback! Your feedback motivates us to keep delivering the best service possible.
Regards,
Aza Fashions
The help and support for my orders was…
The help and support for my orders was very good.The service agent was patient and prompt with my inquiries
27 May 2026
Unprompted review
Reply from Aza Fashions
Hello,
Thank you so much for your lovely feedback. We are glad to know that you had a pleasant experience with our assistance.
Your kind words truly mean a lot to us, and we look forward to serving you again soon.
Regards,
Aza Fashions
Twinkle helped place my order with…
Twinkle helped place my order with customisations for 3 outfits. It was a great experience.
30 May 2026
Unprompted review
Reply from Aza Fashions
Hello Shreya,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were happy with our services. We look forward to serving you again soon!
Regards,
Aza Fashions
I was happy to receive prompt responses…
I was happy to receive prompt responses to my queries 👍
And a follow up resolution
Well done
30 May 2026
Unprompted review
Reply from Aza Fashions
Hello Anjali,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us. We are delighted to know that you enjoyed the personalized assistance through our support. We look forward to serving you again soon.
Regards,
Aza Fashions
Good customer service response time.
Atish did a great job looking into my inquiry and getting back to me in a good time frame to help me make my shopping decisions. Everytime I reach out to Aza their customer service reaches out within an hr despite a most likely 12hr time difference.
29 May 2026
Unprompted review
Reply from Aza Fashions
Hello Tia,
Thank you so much for your wonderful review! We’re thrilled to know that your shopping experience with Aza has always been amazing. Your kind words and appreciation truly mean a lot to us. We look forward to serving you again soon!
Regards,
Aza Fashions
Atish was very helpful and responsive
Atish was very helpful and responsive
29 May 2026
Unprompted review
Reply from Aza Fashions
Hello,
Thanks so much for the positive review! We look forward to serving you again soon!
Regards,
Aza Fashions
The order placement never goes through…
The order placement never goes through on the site. Always have to reach out to an agent to place the order.
30 May 2026
Unprompted review
Reply from Aza Fashions
Hello Devahuti,
We sincerely apologize for the inconvenience and disappointment caused regarding your order.
We request you to please share any more details about the issue you are facing while placing the orders. Any specific error you get? Kindly share all the details to support@azafashions.com / contactus@azafashions.com and we will look into the concerns raised.
Regards,
Aza Fashions
Excellent products and customer service
27 October 2025
Reply from Aza Fashions
Hello Sue,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were happy with our services. We look forward to serving you again soon!
Regards,
Aza Fashions
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