Ayla Reviews 

1,258
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

What an amazing company! Their staff is top-notch and BEYOND WONDERFUL to deal with, by every measure. They are helpful, knowledgeable, creative and responsive. I live on the east coast, and although... See more

Company replied

Rated 5 out of 5 stars

Ayla is truly a treasure of beauty and self care in San Francisco. Dara has created a haven of wonderfully curated products from around the world. I so appreciate the personal attention and sincere re... See more

Company replied

Rated 5 out of 5 stars

I have been buying skincare products from Ayla/Dara for more than 12 years, almost since Dara first started Ayla Beauty. Every item I have purchased has been excellent. The team does great product... See more

Rated 5 out of 5 stars

They were super nice, and so helpful. The items were hand picked by industry veteran founder for its healthy ingredients! I think a great beauty shop shouldn't jus deliver the most effective nontoxic... See more

Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Facial Spa
  4. Wellness Center

Written by the company

At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey. Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco. Please note that we are not related to a company based in Australia with a similar name.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,258)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great, love everything!

3 December 2024
Ayla logo

Reply from Ayla

Thank you!

Rated 5 out of 5 stars

They've earned my trust

I appreciate the in-depth product descriptions Ayla provides. As someone with reactive skin I want to read more than just "good for all skin types" because we know that is ridiculous. While I haven't had success with every purchase I trust Ayla's curation and dedication to offering quality skin care.

6 December 2024
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Reply from Ayla

Glad to hear! Thank you!

Rated 5 out of 5 stars

Ayla has been my go to for skincare…

Ayla has been my go to for skincare products for several years now. They have always provided fantastic customer service. They have so many amazing products and are available to provide answers to your questions.

26 November 2024
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Reply from Ayla

Thank you! We are grateful!

Rated 5 out of 5 stars

Gorgeous Scent

This candle smells amazing, it's one of my favorites. Bought this one to gift to my mom, I know she'll love it! Shipping was quick, the shop included a couple samples and a kind note :) will definitely shop here again in the future.

3 December 2024
Ayla logo

Reply from Ayla

Thank you!

Rated 5 out of 5 stars

Super fast shipping; nice personal touch

EDIT: Bumped up to 5 stars after Ayla explained that their packing peanuts are biodegradable. That's good to know!

ORIGINAL REVIEW:
I almost gave them 5 stars as the shipping was super fast (I live in the same city and it arrived the day after I placed my order), and it came with a very nice handwritten note. They gave several different free samples too.

First time buying from Ayla Beauty and I've only tried one of the 3 products I bought so far: I like it but I think the effects won't be visible until repeated use for at least another 2 weeks. (Typical of skincare and bodycare product.)

I docked off one star as they used packing peanuts that are much harder to reuse or recycle (compared to other packing material like bubble wraps or just papers). The items also skew expensive: I have a gift card and also got 20% off due to Thanksgiving sale which definitely helped. Otherwise the brands they carry tend to be pricier than what I'd typically buy.

28 November 2024
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Reply from Ayla

Thank you for your kind review. If it's helpful, here is a note from our website on the sustainability of our packing tools: Our packing peanuts, which are made of organic starch, are biodegradable and compostable. (If you don’t have composting facilities in your neighborhood, you can empty them into your kitchen sink and dissolve them with water! And yes, your pipes will be safe.)

Rated 4 out of 5 stars

Small Local Feel Online

In stock, curated, high quality products. I've discovered many products and brands through Ayla. I never get too many emails or spam. Responsive when communication needed. Easy wish list creation.
Only improvement would be more sales/offers.
Even though I don't live near the shop, I get a small neighborhood feel from shopping online with them.

2 December 2024
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Reply from Ayla

Thanks for your kind words and feedback!

Rated 5 out of 5 stars

I love Ayla Beauty

I love Ayla Beauty! They have great special offers. I just wish I can exchange something for another product sometimes.

28 November 2024
Ayla logo

Reply from Ayla

Thank you for your feedback and kind words!

Rated 5 out of 5 stars

Great products, fast shipping

I am always impressed that materials are shipped quickly, even in busy seasons.

6 November 2024
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Reply from Ayla

We try our best, grateful for your kind words!

Rated 5 out of 5 stars

Excellent experience

Knowledgeable, very helpful customer service. Product came quickly and just as ordered.

30 October 2024
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Reply from Ayla

Thank you, so glad to hear!

Rated 5 out of 5 stars

I love Ayla

I love Ayla. I have been using the Dara Kennedy sea serum for 9 consecutive nights and can already see great results. The most amazing thing is that unlike using retinols my sensitive mature skin is not embarrassingly peeling off my face. This is an amazing product that I look forward to using for a long time! Thank you for making it!

1 November 2024
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Reply from Ayla

Thank you Sarah, the DK products are pretty amazing. We appreciate you!

Rated 5 out of 5 stars

I've been getting my skincare products…

I've been getting my skincare products from Ayla for years. I love the selection of clean products, the expertise advice they provide, and the ability to sample products before purchase.

22 October 2024
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Reply from Ayla

Thank you for being such a loyal customer, we are grateful!

Rated 5 out of 5 stars

Superb customer service

Superb customer service. The Ayla Guides are passionate, generous, industry experts happy to share healthy beauty info. Products arrive right on time. Dara and her team create a lovely experience.

28 October 2024
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Reply from Ayla

Thanks Elizabeth, always a pleasure to chat with you.

Rated 5 out of 5 stars

Very good product

Fast delivery, cautious of the packaging.
Most of all, I love this product. So efficient ! My hot flush gone. I recommend it

9 October 2024
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Reply from Ayla

Thank you!

Rated 5 out of 5 stars

Love Ayla!

Great website, outstanding customer service and amazing products. I know I can trust that all the products are safe and don’t have terrible ingredients that will harm my health. Ayla is my favorite beauty store! Can’t wait to visit in person one day!

16 October 2024
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Reply from Ayla

thank you, we appreciate you!

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