Solid quality, beautiful pants but honestly such a shame that you can’t order jeans in different lengths
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because... See more
Company replied
The Orbit B Bird sneakers that I bought are beautifully designed. However, they are also extremely uncomfortable to wear for more than a couple of hours at a time. I wore them to work yesterday, and m... See more
Company replied
I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design... See more
Company replied
Company details
Information provided by various external sources
AXEL ARIGATO - Handcrafted Designer Sneakers for Men and Women. Free shipping outside EU.
Contact info
Sweden
- axelarigato.com
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great shoes
Great shoes, but kinda bulky. Its better if there is another white same shoes but lighter.
13 February 2026
Unprompted review
Reply from Axel Arigato
Hi!
Thank you for your feedback!
We’re really glad to hear you like the shoes. We appreciate your comments regarding the weight, as this kind of feedback is always helpful.
If you would like any advice or recommendations on lighter styles or alternative options, please feel free to get in touch, we’d be more than happy to help you find something that suits you perfectly.
Team AA
Reply from Axel Arigato
Hi Despoina,
Thank you so much for the 5 star review! We’re so glad to hear you had an amazing experience.
Best,
Team Axel Arigato
Potential new color ways
Love these. I wish this same style came in an all-black on black, and mocha with white platform.
14 February 2026
Unprompted review
Reply from Axel Arigato
Hi Robert,
Thank you for the 5‑star review! We really appreciate your feedback regarding the Orbit colorways. We’re always exploring new combinations, so your suggestion is truly valued.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Anthony,
Thanks for sharing your experience with us.
We’re really happy to hear everything went smoothly and that you’re enjoying the quality of your new shoes.
We hope to see you soon!
Best,
Team Axel Arigato
Nice shoes but sizing needs to be fixed
Shoes feel comfortable and good quality so far. Packaging really nice.
The sizing on the website is a bit frustrating, says they fit small so to size up. Surely if it says size up they are not the size they say they are. I sized up and they feel good but I rolled the dice.
1 February 2026
Unprompted review
Reply from Axel Arigato
Hi Eddie,
Thank you so much for your review! We're really glad to hear you're enjoying your new shoes.
We appreciate your feedback on our sizing guidance. We aim to make choosing the right size as clear as possible, but we understand how “sizing up” can feel unclear. Feedback like yours helps us improve.
We’re happy the size you picked worked out, and if you ever need help with fit or anything else, our customer support team is always here to help.
Best,
Team Axel Arigato
Friendly and Helpful sales team.
Members of the sales team went out of their way to find trainers I wanted. They were very polite and friendly in store. Served by Poppy at Bicester Shopping Village Store . Price of goods purchased very competitive.
17 February 2026
Unprompted review
Reply from Axel Arigato
Hi,
Thank you so much for your wonderful review! We’re so glad to hear that our sales team went the extra mile to find the trainers you were looking for. It’s great to know you had such a positive experience with Poppy at our Bicester Village store. We truly appreciate your kind words and hope to see you again soon!
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Galina,
Thank you so much for your review! We’re so glad to hear that both the dispatch and refund process were quick and smooth. We appreciate you taking the time to share your experience!
Best,
Team Axel Arigato
Customer feedback
Dear Axel Arigato Team,
I would like to share some feedback regarding my recent sneaker purchase. I truly appreciate the design, materials, and overall craftsmanship — the aesthetic is excellent and reflects the brand’s premium identity.
However, after wearing the sneakers for the third time, I began experiencing discomfort caused by the tongue. It applies noticeable pressure to the upper part of my foot, creating discomfort on both the lateral (outer) and medial (inner) sides. The pressure becomes more pronounced after extended wear.
I am sharing this feedback constructively, as I genuinely value the brand and hope this insight may help improve comfort in future designs — particularly regarding the tongue structure or padding.
Thank you for your time and consideration.
6 February 2026
Unprompted review
Reply from Axel Arigato
Hi Liliana,
Thank you so much for sharing your feedback. We’re really glad to hear you love the design and craftsmanship of your sneakers. We’re truly sorry to hear that the tongue has caused some discomfort. Since our sneakers are made from genuine leather, they can feel a bit stiff at first. We recommend shorter wear times in the beginning, as the leather will gradually soften and mold to your feet for a more comfortable fit. We truly appreciate you sharing this insight, as it helps us continue improving.
Best,
Team Axel Arigato
The buying experience was great and my…
The buying experience was great and my sneakers arrived within 2 days!
The only thing I was disappointed at is actually the weight of the sneakers — they’re heavy and I’m afraid they might turn out not too comfortable in the end. But let’s see. Materials wise, they look high quality. The packaging was also really high end.
17 February 2026
Unprompted review
Reply from Axel Arigato
Hi Inês,
Thank you so much for taking the time to share your feedback with us! We’re really happy to hear that your shopping experience was smooth and that your sneakers arrived quickly. It’s also great to know that you’re pleased with the quality and packaging.
We’re sorry to hear that the weight of the sneakers wasn’t quite what you expected, some of our styles are a bit chunkier by design. We hope the sneakers will feel great once they’ve been worn in!
Best,
Team Axel Arigato
I'm happy with my new sneakers
I'm happy with my new sneakers. I looked for something basic but not boring and also a good quality. So quality is really nice, they are soft and comfortable. Design not boring for sure )) just in love with birds on my sneakers.
Also I got my purchase in few days, which is nice as well
16 February 2026
Unprompted review
Reply from Axel Arigato
Hi Nataliia,
Thank you for your kind review! We’re pleased that you’re happy with the quality, comfort, and design of your new sneakers.
We also appreciate you mentioning the fast delivery. Enjoy your new pair!
Best,
Team Axel Arigato
I ordered my shoes 2 weeks ago
I ordered my shoes 2 weeks ago and they still havent arrived yet, I was very hyped with this purchase and to be honest I was quite disapointed.
16 February 2026
Unprompted review
Reply from Axel Arigato
Hi Diego,
Thank you for sharing your feedback. We’re really sorry to hear about the disappointment with your delivery, especially after waiting and looking forward to your order. Your package was returned to us due to an incomplete delivery address, which meant the carrier couldn’t complete the shipment. We’re sorry for any inconvenience this may have caused.
Best,
Team Axel Arigato
Horrrible experience
Horrrible experience, I would never shop here. I bought a sweater for my brother from here, the duties to Canada were $300 and I did not get any help from Axel when UPS was holding my item.
13 February 2026
Unprompted review
Reply from Axel Arigato
Hi Shams,
Thank you for sharing your feedback. We’re sorry to hear that you felt unsupported by our team, especially while UPS was holding your parcel. Orders to Canada are shipped Delivery Duty Unpaid, meaning duties are charged by the carrier upon arrival. This is stated both in our FAQ and at checkout.
We understand how frustrating unexpected fees and carrier delays can be, and while we’re unable to influence the charges set by Canadian customs or UPS, our support team is always here to help clarify the process and assist wherever possible.
Best,
Team Axel Arigato
Fantastic shoes!!!
14 February 2026
Unprompted review
Reply from Axel Arigato
Hi Tasos,
Thank you so much for your kind words! We’re thrilled to hear that you love the shoes. It truly means a lot to us.
We hope you enjoy wearing them, and we look forward to welcoming you back again soon!
Team AA
Very good quality
Very good quality. Always enjoying your collection!
14 February 2026
Unprompted review
Reply from Axel Arigato
Hi Karl!
Thank you so much for your kind words!
We’re delighted to hear that you’re enjoying the quality and our collection, it truly means a lot to us.
We really appreciate your support and look forward to bringing you more styles you’ll love.
Team AA
Happily took my money and didn’t…
Happily took my money and didn’t deliver my items. Denying this and calling me a liar now. Refusing to replace my item. Hideous company.
1 February 2026
Unprompted review
Reply from Axel Arigato
Hi Julia,
We’re very sorry to hear about your experience. Situations like this are always thoroughly investigated on our side, and we regret that the outcome did not meet your expectations.
Please know that we never intend for a customer to feel unheard or dismissed. If there is anything further you would like us to review, or if you have additional information that could help us resolve this, you are always welcome to reach out to our customer support team again.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Warren!
Thank you so much for your kind review!
We’re really pleased to hear you’re happy with the product and that your order arrived quickly. We truly appreciate you taking the time to share your feedback and hope you enjoy your purchase.
We look forward to seeing you again soon!
Team AA
Great service and perfect sneakers
The shipment was fast, communication clear and constant. Great service, perfect sneakers! 🤍
5 February 2026
Unprompted review
Reply from Axel Arigato
Hi Aurelija,
Thank you for your lovely review.
We’re happy to hear the delivery was quick and the communication clear and even happier that you’re enjoying your sneakers.
We hope to see you soon!
Best,
Team Axel Arigato
I had a very good experience with you
I had a very good experience with you, always superlative!
Thank you and I would be grateful if you could let me know when you have any more discounts!
The sneakers are great!
5 February 2026
Unprompted review
Reply from Axel Arigato
Hi Laura,
Thank you for taking the time to share this!
We’re glad to hear you had such a great experience with us.
We share all discounts and special updates through our newsletter, so you’ll always be the first to know.
Hope to see you back with us again soon!
Best,
Team Axel Arigato
I genuinely regret not reading the…
I genuinely regret not reading the reviews before placing my order.
I ordered a pair of shoes on February 1st. They were dispatched on February 2nd and were expected to be delivered on February 3rd. As of today, I still have not received them.
Parcelforce has provided no updates — my parcel appears to be stuck in a North London warehouse with no movement or explanation. Axel Arigato initially tried to assist, but they have not been able to resolve the issue. I’ve now been informed that an investigation has been opened, which could take up to 20 business days to complete.
So essentially, I have paid for an item that I have not received, and it may take nearly a month just to understand what happened. This is simply unacceptable.
I requested a refund via email and my request was ignored. I followed up again and still have not received any response. At the very least, I would expect a replacement pair to be sent, but that does not seem to be happening either.
In my view, it is Axel Arigato’s responsibility to resolve this. I ordered and paid for a product that I never received. It should not be the customer’s burden to wait an unreasonable amount of time or chase courier investigations.
I expect this to be handled properly. Otherwise, this will be the last time I ever purchase from them.
3 February 2026
Unprompted review
Reply from Axel Arigato
Hi Aldo,
We’re really sorry for the delay and the frustration this has caused. We’ve opened a courier investigation to locate your parcel, as it’s currently stuck in transit. This process often leads to the parcel being found and successfully delivered. If the parcel is declared lost, we’ll make sure you receive a replacement or refund right away. Thank you for your patience while we work to sort this out.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Imre,
Thank you so much for your kind words! We're thrilled to hear that you love the quality and unique look. Your support truly means a lot to us.
Best,
Team Axel Arigato
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.