When I contacted AXA was advised that my plan was an old one and New plans offered wider cover at a slightly reduced premium. The advisor was very thorough going through all the options. Would have... See more
Company replied
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Time can be of the essence where some health conditions are concerned, and thanks to AXA time was of little concern and things moved very quickly. As a result of a combination of parties, AXA included... See more
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Everything went smoothly. Only issue was that operation code did not match the system so there was a slight delay. Hospital, staff, consultant and follow up were all excellent.
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I love the virtual lucy access and use it frequently because trying to get appointments at my own doctors is almost impossible. Recently used Axa for help with a knee issue. Scan was quickly booked,... See more
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Company details
About AXA Health
Written by the company
We are AXA’s health and wellbeing specialists
We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.
We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.
With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.
Find out more about the care that goes into our cover.
Contact info
International House, Forest Road, TN2 5FE, Tunbridge Wells, United Kingdom
- 0800 132 203
- onlineresponseteam@axahealth.co.uk
- axahealth.co.uk
4.1
Great
22K reviews
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Helped us navigate a very tricky time…
Helped us navigate a very tricky time in our family. Always incredibly considerate and happy to explain things in detail sensitively and with great care given the situation. Thank you so much.
12 February 2026
Reply from AXA Health
Hi, Jess
We are happy to hear that you and your family had a positive experience with us, we appreciate you taking the time to share your feedback.
Kind regards, Jess
Axa need to treat people like people - exec team
Inflexible, lacking in empathy, treating customers like machines not vulnerable people worried about their health. Dreadful.
10 August 2026
Reply from AXA Health
Hi, Fiona
We are sorry to hear you feel this way. Your feedback has been logged, please let us know if there is anything further we can help with.
Kind regards,
Jess
Outstanding Coverage and Customer Care
AXA have been highly responsive throughout a complex and ever-changing course of treatment. The coverage is outstanding, and the approach very sensitive to patient needs.
23 April 2026
Reply from AXA Health
Hi, David
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
A great team over the phone helping to…
A great team over the phone helping to sort out my appointment and good surgery and recovery. I was very impressed with the whole process
12 May 2026
Reply from AXA Health
Hi, Robert
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Supporting you all the way
I've been with AXA for the last 4-5 years and has been the best decision. You never know when you need support and AXA is there for that. There have been 0 instances that I have been refused treatment or support. Most everyone is friendly and happy to go through the claims, they listen and try to help as much as possible. Response time is quick, I normally call but I've also emailed and I've never waited more than 24h. I wouldn't think twice, are they best in the market? From my experience yes...
23 July 2026
Reply from AXA Health
Hi, Andreea
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Top tier experience and selection of…
Top tier experience and selection of reccomended health professionals
18 August 2026
Reply from AXA Health
Hi, Scott
We are happy to hear that you had a positive experience and appreciate you taking the time to share your feedback.
Kind regards, Jess
Reply from AXA Health
Hi, Simon
Thank you for taking the time to speak with us today, once again we apologise for the issues you have experienced and are pleased we were able to resolve this for you. If there is anything else we can look into for you, please let us know.
Kind regards,
Jess
They cover the health issues i have the…
They cover the health issues i have the majority of the time.
1 July 2026
Reply from AXA Health
Hi, Simone
We are pleased to hear you have had a good experience overall and thank you for your feedback.
Kind regards,
Jess
Works well
Works well - but is now so expensive per month that I am considering ending my subscription and putting payments into an investment fund instead. Goes up 10 % every year regardless of actual rate of inflation/RPI or any prolonged period of no claims.
21 August 2026
Reply from AXA Health
Good morning,
Thank you for taking the time to leave us your feedback. We would encourage you to reach out to our specialist membership team on 0800 454 080 so they can look into this for you.
Kind regards, Jess
Quick and efficient payment of claims
AXA Health always deal with my dental claims very quickly and efficiently.
23 April 2026
Reply from AXA Health
Hi, Sally
We are happy to hear that you had a positive experience and we appreciate you taking the time to share your feedback.
Kind regards, Jess
Excellent service from AXA Health
Excellent service from AXA Health. Very easy to get approval for procedures. Staff to helpful and sympathetic. All round great experience at a time when you are apprehensive and vulnerable.
Thank you AXA
3 June 2026
Reply from AXA Health
Hi, Anegla
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Poor
Poor. Claim for outpatients ran over the limit, limit not made clear in correspondence, just retrospectively denied most of a claim.
17 August 2026
Reply from AXA Health
Hi, Nigel
We are sorry to hear you feel this way. We have referred your concerns to our customer relations team who will be in touch with the next steps.
Kind regards,
Jess
Reply from AXA Health
Hi, Matt
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Reply from AXA Health
Hi, Ross
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
No hassle
No hassle, online portal is marvellous and help desk extremely knowledgeable. Takes the stress out of being ill or having an accident. Well done AXA.
20 August 2026
Reply from AXA Health
Hi, Vivienne
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
the process of getting the treatment…
the process of getting the treatment was quick and efficient and the team were v helpful
1 August 2026
Reply from AXA Health
Hi, Priti
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Was able to get the advice I needed in …
Was able to get the advice I needed in efficient and friendly manner
18 August 2026
Reply from AXA Health
Hi, John
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Reply from AXA Health
Hi, Grant
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Brilliant service
Brilliant service. Quick and easy to get what is needed and they are very thorough. I'm very happy.
19 August 2026
Reply from AXA Health
Hi, Lauren
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Talked to an advisor yesterday re my…
Talked to an advisor yesterday re my claim and she was pleasant kind and professional first class service
19 August 2026
Reply from AXA Health
Good afternoon,
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
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