AXA Versicherungen AG Reviews 509

I had a sudden malfunctionning device without any external damage. I took the device to their repair center for investigation, hoping to resolve the issue. However, despite their efforts, the repair center was unable to identify the root cause of the problem. To my surprise, my case was instantly rejected on the basis of no external damage, and I was provided with an article as an attempt to support their argument.

In response, I provided a detailed explanation, pointing out that external damage isn't always visible but was met with silence. It was frustrating to receive no response after presenting a reasonable argument. To make matters worse, I received a call from AXA a month later, only to be informed that they would not assist me without even reviewing my previous reply. The support I received during this encounter was not only unhelpful but also exceedingly rude and arrogant, blaming me for not answering a phone call three months ago.

The delay between each response took so long, there was only 4 up to 5 exchanges. Incident started on the 4 july 2023 and ended the 28th september 2023.

As a 32-year-old professional working in the IT industry, I understand the constraints that come with certain company processes. However, shifting the responsibility onto me as a client and implying that the issue was my fault for not responding to a call was deeply disappointing and unprofessional.

They could have simplified the process by improving the form or responding promptly, which would have greatly facilitated the situation. They had the opportunity to show some level of care or provide a modest degree of assistance, but unfortunately, they did not make an effort to do so.

In conclusion, my experience with AXA was extremely disheartening, reflecting poorly on their customer service and professionalism. I hope this review serves as a cautionary tale for others considering their services.

You are better off making a deal with the devil rather than doing business with Axa Winterthur, a scam operation with the complicity of the Swiss Government. Loyal customer since 2014: car, building and household policies with an impeccable payment profile. The following nightmarish experience was engineered against me by AXA. Having overpaid my premiums since August 2022 at a tune of more than CHF 1'500.00, Axa refused to reimburse me and illegally kept my money. I informed Axa's headquarters in November 2022, complaining about the refusal to return my money by letter. AXA arrogantly ignored my complaint, no explanation, no tel. call from the inept local branch, total silence. Then comes the bombshell. AXA, backstabbers informed the Motor Vehicle's Office that my car insurance lapsed on January 4th,2023 and cancelled unilaterally my policy without informing me even though they had CHF 1'500.00 fraudulently withheld from me. The following day, authorities attempted to raid our residence on two occasions. The complicit MVO rudely denied my rights to hear both sides in a dispute and threatened me with all kinds of sanctions and they defended AXA's behavior to silence me. Swiss Despotism and neutrality at its finest. AXA treats its customers as enemies, no compassions, devoid of civility and boorish.

I have been trying for months to cancel my insurance. They keep telling me it’s cancelled but then send me the bill. I am now taking legal actions against them. This company is a pile of s—t. Keep your fingers off of it!

Online reviews can be very risky, potentially damaging a company's reputation. To illustrate this risk, I am writing a bad review. I can't leave an honest review because that would be too dangerous. Here we go:

This company sucks. Total pile of garbage.

There you go. I hope now you see the dangers of online reviews.

How can you trust a company that stages an anti-EV event?

Bad advice, incompetent phone staff and a bunch of unfriendly female employees who surely file their nails at work. the trick runs very simple : if they want to get rid of you, blame it on the unfriendliness or indecency of yours. you are immediately steamed and thrown off the line...zero empathy. Otherwise they offer you to write a mail.then why do I call you when I should write a mail? why does Axa offer telephone service? They just know it too well that they don't have to bother themselves to keep you as a customer. They don't care. The Iso-9001 is toilet paper for Axa.

You have had my wrong address for the past 9 months which has meant I have not received my bill nor any reminders. Instead of contacting me via email or phone you send a 'poursuite', again to the wrong address. I find out only because i receive notifications from the PostOffice and then the Poursuite office had the courtesy of telling me who it was from. I have spent over an hour waiting online to try to talk to somebody about this confusion only to listen to, quite frankly, awful music and have no help. Finally i find a QR code somewhere in 'myAxa' and pay 'my dues', despite it saying that i cannot pay and have to call the hotline number. I am also able to change my address myself and will be looking to change my insurance and to leave AXA. A company who seems to skip to inhumane manners to receive money before simply contacting their customers and whereby it is completely impossible to speak with anybody about this matter.

I arrived in the Geneva area in July to purchase a small business (a language school). The owner went over all of the expenses, including numerous insurance policies, before we signed the contract. The sale was legally represented as "without debts." Then less the a month later, I was served with two notices from the Office of Prosecution informing me that I must pay AXA Winterthur over CHF 1000 within 10 days for insurance policies the former owner had cancelled when AXA raised the premiums during the COVID-19 pandemic. Even though I had never even heard of AXA and had certainly not been briefed on the policies, AXA Collections refuses to clear my name and my small school of these debts. The former owner has produced proof that she cancelled both policies in writing in 2020 before they were scheduled to renew on 1 January 2021. In spite of my numerous requests, no one from AXA has been able to produce any proof that these two policies were accepted by the former owner. This is not only a bad business practice, it is extortion.

Everything's great till you really need them. After 3 years of coverage we had a simple case for them (an employment reference letter) and it's been taking forever. No reply, no follow-up for weeks and months. How's that professional?