Breakdown cover is competitively priced. Website has had several glitches today - which would not go away, despite repeated attempts from scratch to provide cover for a second car. Needed to ring the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The discussion with your agent went really well, although there was an issue with the automated secure system, to take payment from my card. It was sorted in the end. I didn't receive any email confi... See more
Company replied
Only not given 5☆ as quite a long wait to be answered! Perhaps you could give an indication as to how long before call will be answered. Otherwise very good service and helpful assistant.
Company replied
I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry. Thi... See more
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Company details
Written by the company
Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document. For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Contact info
Station Road 106-118, RH1 1PR, Redhill, United Kingdom
- axa-assistance.co.uk
3.9
Great
1K reviews
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I had to make amendments to the…
I had to make amendments to the original policy that I bought and Finley made that painless. Great service.
12 February 2026
Reply from AXA Assistance
Good afternoon, we are happy to hear that the amendments to your policy were made without any issues and we will share your feedback with our agent. We appreciate you taking the time to leave a review.
Reply from AXA Assistance
Good afternoon, we are pleased to hear that our platform was easy to use. Thank you for your positive feedback!
GREAT AXA assistance service.
Assistance from the AXA representative was excellent. Confirmation of policy holder, policy details and renewal costs confirmed professionally and pleasantly. Much appreciated.
11 February 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
A very nice gentleman turned up to my…
A very nice gentleman turned up to my broken down vehicle with a tow truck and gave me a lift home, dropping my car off at the garage at the botton of my road. I have no idear what I would have done without this help. When I phoned to renew my premium. I spoke to a person not a machine. Long live AXA.
3 February 2026
Reply from AXA Assistance
Good afternoon, we are pleased to hear that you had such a positive experience with our roadside assistance and renewal process. It's great to know our recovery operator was so helpful, and that you appreciated speaking with one of our agents. Thank you for taking the time to leave a review.
Easy and quick to renew
10 February 2026
Reply from AXA Assistance
Good afternoon, many thanks for your positive review. We are pleased to hear your policy was quick and easy to renew.
Breakdown cover is competitively…
Breakdown cover is competitively priced. Website has had several glitches today - which would not go away, despite repeated attempts from scratch to provide cover for a second car. Needed to ring the call centre but it was after 5pm, so they were closed.
9 February 2026
Reply from AXA Assistance
Good afternoon, we appreciate your feedback. We're sorry you experienced website issues and the the call centre was closed. We'll investigate the technical difficulties to improve our service. Thank you for bringing this to our attention.
Cortuous and professional staff.
4 February 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Dealt with very efficiently
3 February 2026
Reply from AXA Assistance
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Helpful staff.
2 February 2026
Reply from AXA Assistance
Good morning, we are pleased to hear you are happy with your experience and found our staff to be helpful. Many thanks for taking the time to leave a review.
Reply from AXA Assistance
Good morning, we are please to hear you were happy with your experience. Thank you for taking the time to leave a review.
Flat Tyre - Breakdown Refused to Help
Had a flat tyre today and called the breakdown number. They refused to come and help me because I did not have a spare tyre. My car has a repair kit and has never been designed to carry a spare tyre. The policy doc states in this instance they should have helped me but they would not help and refused to pass me to a manager to discuss.
Disgusting behaviour.
28 January 2026
Unprompted review
Reply from AXA Assistance
Good Morning , I am very sorry to read about your experience falling below the standards we expect. We have contacted you to gather some more information to try and help us locate your claim and once we have this the team will be in contact to discuss this with you further. Kind Regards, Francesca
not used the service since signed in…
not used the service since signed in but i heard really good words
21 January 2026
Reply from AXA Assistance
Good morning, we appreciate you taking the time to share this positive feedback! We are pleased to hear you've heard good things and hope you enjoy our service. Thank you.
Busy Bee
Lovely friendly lady I spoke to who heled me though your prices keep getting higher and higher every year!
19 January 2026
Reply from AXA Assistance
Good afternoon, we are pleased to hear you found our team member friendly. We acknowledge your concern about the price increases, and we appreciate your feedback, which we will consider. Thank you.
Renewal of policy
Received notification that last policy had expired a few days ago so had to start new policy . Andrew was very helpful and renewal was 50pence cheaper than last year . I had already decided that as long as it was not more expensive I would renew thank you
26 January 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
The call handler was very helpful
The call handler was very helpful. There was a problem with the automated payment system which causes some concern at the time
27 January 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the feedback! We really appreciate this and will pass this on to the relevant team to make sure this is fed back internally. Kind Regards, Francesca
Motor Breakdown cover renewal
Renewal was simple
Reminder’s received in good time before last year’s policy was coming to an end.
19 January 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Only not given 5☆ as quite a long wait…
Only not given 5☆ as quite a long wait to be answered! Perhaps you could give an indication as to how long before call will be answered.
Otherwise very good service and helpful assistant.
22 January 2026
Reply from AXA Assistance
Good morning, we appreciate your feedback and are glad our customer service agent was helpful. We apologise for the long wait time and will explore providing call answer time estimates in the future. Thank you.
renewing the policy was easy 10 out of…
renewing the policy was easy 10 out of 10 thantyou
20 January 2026
Reply from AXA Assistance
Good morning, we are happy to hear that renewing your policy was easy. We appreciate your feedback!
Easy application
It was easy to complete the application for breakdown cover.
The price of the cover was reasonable compared with other companies.
14 January 2026
Reply from AXA Assistance
Good morning, we are happy to hear that you found arranging your breakdown cover straightforward and the price met your expectations. Thank you for your positive feedback.
Reply from AXA Assistance
Good morning, we are pleased you had a positive experience. We appreciate you taking the time to leave a review. Thank you.
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