My very first time using another supplier of essential oil in a very long time, I'm happy to report the Patchouli oil ordered & received matched the high quality that I'm used to & I'm more than... See more
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Review summary
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Ordered 5kg shea butter (to be send from the Eastern states of Australia to Perth) and it arrived in a week. That impressed me because if you order from the other side of the country it usually ta... See more
AWO has the particular (unusual) oil we were needing and shipped it without delay. The product is both high quality and beautiful and we are very happy to have discovered this company. Many thanks.
I have been buying my oils from AWO for many years; the products and service are incredible. I highly recommend all of the products. I'm a loyal customer, would not buy anywhere else. And of course,... See more
Company details
Written by the company
Australian Wholesale Oils Pty Ltd (AWO) is your friendly and helpful supplier for all your aromatherapy and natural DIY ingredients. Our aim is provide an exceptional customer experience by providing quality products, helpful education and a wide product range. So why not ditch your overpriced, internationally owned supplier who treat you like a number, rather than a partner - and give our Aussie owned and run business a go.
Contact info
Unit 3, 13 South Street, 2116, Rydalmere, Australia
- 1300 617 427
- awo.com.au
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Reply from Australian Wholesale Oils (AWO)
Hi Aidan,
Thanks for your review. Upon checking the tracking of your order, we can see that it is awaiting collection from your local post office and has been there since the 27th. We will email you from sales@awo.com.au with further details.
I hope this alleviates your concerns and this one star review will be updated :)!
Kind Regards, AWO Team
My order of oils arrived next day
My order of oils arrived next day
I have been using oils and they are very good quality, very happy with my purchase.
17 August 2023
Delivery was swift however I did not…
Delivery was swift however I did not get SDS for the items ordered
17 August 2023
Opportunities for improvement
I needed to make a change to our order. It took a while to get a complete response from AWO.
No hassles with previous two orders.
Points for improvement would be to look for more sustainable packaging. The foam inserts in the cardboard tubes could be substituted for a renewable material.
23 August 2023
Unprompted review
I tried to order 2 litre bottles ( out…
I tried to order 2 litre bottles ( out of stock )
I then tried to order 2 x 500mls
I cannot edit 1st order to remove the 2.x1litre order
11 August 2023
Unprompted review
Reply from Australian Wholesale Oils (AWO)
Hi Nugget, thanks for your review. We are sorry to hear that you have had issues when trying to place an order with us. I am unsure what has caused you not to be able to remove the products which were out of stock from your cart. Whilst we did not receive any advice from other customers of this issue if you would like to contact our customer service team at sales@awo.com.au we are more than happy to assist.
Kind Regards, AWO Team
Great customer service
17 July 2023
The team at AWO are always prompt in…
The team at AWO are always prompt in their picking and despatching of orders. Love their work!
16 July 2023
Excellent product and packaging.
16 July 2023
Speedy fast delivery and top quality products!
Speedy delivery! Love it! Loved the product too
16 July 2023
First class products
First class products, fast shipping, sustainable packaging. Excellent as always. Very happy repeat customer.
17 July 2023
Great service
Great service, reasonable prices and fast delivery. The product itself was a good consistency, will be ordering again.
17 July 2023
100% recommend AWO
AWO shipped all our ingredients SO quickly I am absolutely gobsmacked. We will now ONLY be shopping from AWO and dropping our other suppliers due to the amazing discounts, free shipping over $200 and incredible professionalism packing and shipping our orders so quickly. So so impressed! I only wish they sold optiphen plus as it is the only ingredient they don't offer that we require.
17 July 2023
Great service
17 July 2023
Fast delivery and nothing left out
Fast delivery and nothing left out. Very satisfied. I'll be returning.
17 July 2023
Product as described and quick delivery
17 July 2023
From Organic oils to Shea butter
I get everything I require from one place, there is an amazing variety of oils from organic to semi mixed, Shea butter etc.
I always receive my order in a timely manner and it is always packed securely and with care.
17 July 2023
High quality oils and great service
High quality oils and great service. Always well packed and swiftly delivered.
16 July 2023
Love it!
Slight mix up with postage on my part. Was sorted so quickly and easily. Staff were so lovely and helpful.
Products arrived so fast and such great qaulity! I am so happy and will definitely use this company again cant fault them.
16 July 2023
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