Terrible company avoid at all costs! The sales team sold me a service that they offer, took me 3 hours to reach the support and when I tried to cancel they made all effort possible to not cancel my p... See more
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Avoxi has been a fantastic partner for our business communications. Their platform is reliable and easy to use, but what truly sets them apart is their excellent tech support. Any time we’ve had a que... See more
I found all the staff to be very helpful in guiding my business set up over genius. Initially i found the interface very complicated however post video call with the staff... things were easy. I just... See more
Company replied
Just another scam company, their 0800 service worked smoothly for about 2 months and then stopped working. After multiple inquiries they were adamant the only solution was upgrading our plan to a sign... See more
Company details
Written by the company
Moving your communications to the cloud doesn't have to be difficult, or expensive. With AVOXI, we enable your company to work anywhere at any time with our global voice and contact center solutions.
Contact info
Circle 75 Parkway 1000, 30339, Atlanta, United States
- avoxi.com
2.0
Poor
156 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Avoxi is a horrible call center and IVR…
Avoxi is a horrible call center and IVR software. Avoxi call center system doesn't work at all. They tried to make it work at trial. After we started paying, the support never replied, just auto-replies. We couldn't use Avoxi system at all but had to pay for 4 months! Voice quality of Avoxi is not professional for any company. When we unsubscribed, they continued charging. Tried to reach support but no way. Then reached staff via Linkedin. (Look how desperate a customer is made.) It didn't work, just good wishes. We deleted our account and deleted our credit card details, they continued to charge by using old credit card records! Asked for refund, after months they started replying but still no resolution. We have the emails and all records for reference, incl. the irritating discussions with the company managers. (If there is a company at all)
16 May 2020
awful customer support
Staff are genjerally shocking rude an inefficient.
4 March 2020
Unprompted review
Good US based business for virtual numbers
I have had a good experience with them up to this point. I was informed that a lot of these negative reviews happen because they have to be strict with verification because of ever-growing telecom fraud. Nathan did a good job of explaining how call forwarding plans work. The customer portal is easy enough to understand without formal training.
21 February 2020
Unprompted review
Great Service!
We recently moved our team to AVOXI Genius and I was surprised by how easy the transition was and how affordable it is, given the features included. Customer service has been great and very responsive to any questions I had. Thank you!
4 February 2020
Unprompted review
Impossible to use + scammers
1. Impossible to use their service. I've got no result
2. I've asked to stop charging my card on the 1 of November and they did not response ANYTHING!
I've made another request today (Case #00325668).
STOP CHARGING MY CARD
2 December 2019
Unprompted review
What kind of customer service is that?
They claim to provide business service, but they act like a two-year-old and end the chat session in the middle of the conversation.
I am the owner of a small business company and I use a yahoo/Gmail address for my business. So I entered this address for the service. They take your credit card information, and at the end tell you that a yahoo/Gmail address is not acceptable. They have to tell this BEFORE, not after the card details are entered! And just as I was trying to ask, why I did not receive any info about the payment (successfully performed or not) they closed the chat! I never heard of such childish customer service. Good luck to people working with them.
14 August 2019
Unprompted review
Amazing customer support!
We have been looking for a reliable Voip provider with good customer support. Believe me, we have tried many and they all seem to have their customer support roots in Telco (yeah, bad).
Not so for these guys, we had the usual call quality issues you always get when setting up multiple international numbers, each one was solved by extremely quick and competent support staff, it wasn't easy countries we asked for either.
If you value great support and a reliable product, use these guys. They are not even expensive compared to all the rotten providers out there.
1 August 2019
Unprompted review
very reliable service as you would…
very reliable service as you would expect from a company in business for 17 years
27 June 2018
Unprompted review
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