Avma Reviews 

22
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Avma/Caroline I cannot thank yourself and AvMA enough for today in my hour of need as you listened and advised me accordingly whilst going over and above with your patience etc Whatever happens... See more

Company replied

Rated 4 out of 5 stars

Mos things are done well. One particular thing that makes navigation on your site difficult is the load of importand information that could have been organised, displayed recusing the overload and con... See more

Company replied

Rated 1 out of 5 stars

Horrible. Sham. Fraud. How can such a nasty set of humans hide behind a charitable facade. They even have a premium rate telephone number. So this is NOT a charity. It's a medical negligence ambulance... See more

Company replied

Rated 5 out of 5 stars

AvMA's support has been critical in making any progress in an inquest related to the death of our baby son. At times the whole process has been highly distressing particularly over the last few years.... See more

Company replied

Company details

  1. Charity

Written by the company

Action against Medical Accidents (AvMA) is the UK charity for patient safety and justice. Healthcare in Britain is usually safe and it is rare for anything to go badly wrong, but the worst can happen. If something has gone wrong with healthcare and it has caused harm to you or a loved one, we are here to listen to you, explain the options available to you and help you find the support and information you need. We can give advice on: - making a complaint to the NHS or private healthcare - coping with an inquest - taking legal action As the leading patient safety charity in the UK we offer a range of services to suit your needs. We are completely independent and rely on volunteers, fundraising and generous donations from supporters to enable us to help patients and bring about change. Find out more at www.avma.org.uk


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4.1

Great

TrustScore 4 out of 5

22 reviews

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4.1

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(22)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Avma/Caroline

Avma/Caroline
I cannot thank yourself and AvMA enough for today in my hour of need as you listened and advised me accordingly whilst going over and above with your patience etc
Whatever happens in the future, you have reassured me that I have not done anything wrong which means more than you actually realise, and I promise I will be back to bring you up to date and sincerely in the future if I can help you or the Charity please just ask and I will make myself available as that's what I have always done previously and for the first time in my life I needed help and you literally were there!!!!!
Talk is cheap but I promise I will help in the future because I honestly thought I would have to walk away for the first time in my life but now I don't and hopefully by being honest and transparent will carry me forwards to help others and thats down to one simple fact! YOU WERE BRILLIANT and I will be forever grateful.
I could go on forever and if you ever have an open day or whatever I will be there 100% as thats important to myself, because to my knowledge I have done absolutely nothing wrong and if you actually saw my evidence etc you would be in shock but I know I am an honest person as I can sleep at night and have been to hell and back as discussed but it's people like yourself that keep us all going 100%.

Always
M

28 October 2026
Unprompted review
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Reply from Avma

Dear Mark

Thank you so much for taking the time to leave us a review. We're really pleased to hear that Caroline was able to help you.

Caroline is one of our wonderful helpline volunteers who give their time and expertise to help people like yourself. Without our dedicated volunteers, we simply wouldn't be able to support as many people as we do.

We really appreciate your kind words and will be sure to pass them on to Caroline.

Thank you again!

Avma

Rated 5 out of 5 stars

AvMA will help me greatly

AvMA will help me greatly, by supporting me throughout my recovery from a severe life threatening problem caused by a cascade of Tees Nuffield Hospital clinical errors.

13 June 2026
Unprompted review
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Reply from Avma

Dear Dr Paul,

Thank you for taking the time to leave a review. It is very much appreciated. We will certainly do what we can to provide you with the advice you are seeking.

Best wishes
Avma

Rated 5 out of 5 stars

Vast knowledge of medical negligence

Vast knowledge of medical negligence claims. Procedures to engage Solicitors, i.e. what information is required to encourage a positive response from Solicitors.

29 September 2026
Unprompted review
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Reply from Avma

Thank you very much for taking the time to leave us such positive feedback.

We are so pleased to hear that you found the advice and information provided by our helpline volunteer helpful, particularly around medical negligence claims and approaching solicitors.

Please feel free to come back to us if you need further assistance.

We really appreciate your feedback and will be sure to share your kind comments with the volunteer.

Thank you again for taking the time to review Avma.

Rated 4 out of 5 stars

I recently used the AvMA portal and…

I recently used the AvMA portal and found it to be very user-friendly. The layout is straightforward and self-explanatory, making it easy to navigate without any confusion. A smooth and efficient experience overall—deducting one star only because there's always room for minor perfection, but I would definitely recommend it!

20 September 2026
Unprompted review
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Reply from Avma

Dear Domonic,

Thank you so much for taking the time to leave us a review.

We’re really pleased to hear that you found completing and submitting our New Client Enquiry form through our website straightforward and user-friendly. We aim to make it as easy as possible for people to contact us and access our support, so it’s lovely to hear that this was your experience.

Thank you again for sharing your feedback with us.

Best wishes
Avma

Rated 4 out of 5 stars

Mos things are done well

Mos things are done well. One particular thing that makes navigation on your site difficult is the load of importand information that could have been organised, displayed recusing the overload and confusion at times. The form itself is a rigid one and does not allow more probable options to be selected (i.e., in the real life things are not "yes" or "no"

29 June 2026
Unprompted review
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Reply from Avma

Dear Alireza

Thank you for your 4 start review. We are pleased to hear that most aspects of your experience were positive, and thank you for taking the time to share such thoughtful feedback. We really appreciate your comments about the website navigation and the client form.

We're actually preparing to launch a new version of our website soon, with a strong focus on improving navigation, making key information easier to find, and creating a clearer, less overwhelming user experience.

We also appreciate your point about the client form. Real-life situations aren't always a simple "yes" or "no," and your feedback reinforces the importance of making the form more flexible and reflective of individual circumstances. We'll be taking this into account as we continue to improve the experience.

Thank you again for helping us identify areas where we can do even better—we genuinely value your feedback and appreciate you taking the time to share it.

Best wishes

AvMA

Rated 5 out of 5 stars

Coroner's Inquest guidance and support

We recently had to attend a Coroner's Inquest with regard to our brother's death. The guidance and support we received from AVMA and Elizabeth was invaluable. Through it all, the advice and coordination with the coroner's office we received was very helpful. Elizabeth was able to secure counsel for us that enabled the actual hearing to go as well as possible in the circumstances. We felt totally supported on the day of the hearing which was a huge burden lifted off of our shoulders during this difficult time.

3 June 2026
Unprompted review
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Reply from Avma

Dear Denise,

Thank you for your kind words and for taking the time to leave this review. We were deeply sorry to hear about the loss of your brother.

We're pleased Elizabeth was able to provide the guidance and support you needed throughout the Coroner's Inquest process and help ease some of the burden during such a difficult time. Thank you for placing your trust in AvMA, our thoughts remain with you and your family.

Best wishes

AvMA

Rated 1 out of 5 stars

I went cold reading some of the…

I went cold reading some of the reviews, so I felt I needed to leave one.

This review is intended as a warning to anyone considering involvement with AVMA.
I deeply regret ever being pushed into litigation through its actions. AVMA connected me with a solicitor who then concocted a profoundly misleading case full of lies. Concocted is the right word.

I have since been told that I was exploited by that solicitor. However, this situation did not arise in isolation. I hold this charity responsible for the circumstances that enabled and encouraged that exploitation.

A piece of advice: ask your AVMA advicer whoever that maybe, to attend the hearings. You may then discover just how far removed they are from the litigation they help set in motion. When the consequences become real, and when lives, and finances are on the line, they are nowhere to be seen. Then you might realize these "advocates" are not standing beside you in court; they are simply a handful of people behind telephones, entirely insulated from the consequences of the advice and referrals they provide. They are also not experts, in fact what qualification do they actually hold.

Others should proceed with extreme caution.

14 November 2025
Unprompted review
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Reply from Avma

Dear Happy Person,

Thank you for taking the time to share your experience. We are very sorry to hear how strongly you feel about what has happened to you.

We recognise that situations involving medical harm and potential litigation can be extremely distressing, and outcomes are not always what people hope for.

AvMA’s role is to provide independent information and support on what forms of redress may be available to the public and, where appropriate or requested, to signpost people to specialist solicitors - we only refer to solicitors who have expertise and experience in the field of clinical negligence, which is very difficult to prove. We are not involved in managing legal cases or litigation decisions once a referral has been made.

We take feedback about our services very seriously. As we are unable to identify your case from this review, we would welcome the opportunity to understand your experience in more detail.

Please feel free to contact us directly via feedback@avma.org.uk so we can review your concerns and see whether we can assist further.

Your sincerely
Paul Whiteing
AvMA Chief Executive

Rated 5 out of 5 stars

AvMA's support has been critical in progressing our sons inquest

AvMA's support has been critical in making any progress in an inquest related to the death of our baby son. At times the whole process has been highly distressing particularly over the last few years. But AvMA has given us advice and guidance throughout at the most critical and difficult stages they have stood by us and made time to speak to us. They continue to support us now through the claim process. I can say I honestly dont know where I would be if we hadnt found AvMA, they have helped us make sense of it all. We have been working throughout all of this with Victoria W. She is nothing short of brilliant! We cant thank you enough for helping us through this difficult time in our lives and the help you have given us navigating these complicated legal processes.

20 May 2026
Unprompted review
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Reply from Avma

Thank you Serena

Rated 5 out of 5 stars

Positive help at last

I had no idea who to speak to about my particular concerns after being passed to and fro by hospital departments but receiving no answers and finding the contact details in the back of a booklet I had called and was connected quickly to Morgan who listened patiently then reassured me on certain issues and finally gave me some very helpful advice.I found him to be knowledgeable on the subjects we spoke about and I am confident that he gave me the best advice for my situation.

14 July 2025
Unprompted review
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Reply from Avma

Thank you for your review, Dorothy.

Rated 5 out of 5 stars

Excellent support

l was recommended to this charity and l was immediately impressed by the soothing empathetic voice and the vast knowledge and guidance l received today. The volunteer listened and after a lengthy impute from me, she was very helpful to direct me to the next level.
This is indeed a wonderful charity and who is extremely supportive throughout and l felt very comforted by this most delightful volunteer on the phone. Many thanks for making a difference to my life.
It is very reassuring that AvMA is always there to support you all the way with a special caseload specialist assigned if we so needed. This is very important especially those without finances who cannot afford an expensive solicitor.

27 September 2024
Unprompted review
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Reply from Avma

Thank you so much for taking the time to leave your review, it is much appreciated. We couldn't provide our Helpline service if it wasn't for our specialist volunteers and your kind feedback is a testament to the great work they do for our Charity. It is comforting to know that the volunteer put you at ease and provided you with advice and support you needed. Please do feel free to come back to us at any point if you need any further help. Thank you once again. Gillian, AvMA Helpline Manager.

Rated 1 out of 5 stars

Please don't rely on this organization…

Please don't rely on this organization to seek justice

1 August 2024
Unprompted review
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Reply from Avma

Dear barkinmad, we are sorry to hear that you felt that you needed to leave a negative review. It is not clear from the limited information you've provided why you are dissatisfied and which of our services you've accessed. In order for us to investigate your concerns we welcome you to contact us directly so we can discuss it further and help you if we are able to. We pride ourselves that we help thousands of people affected by medical harm each year and the positive feedback we receive. Please do contact us directly to discuss. AvMA

Rated 5 out of 5 stars

Professional Help

I contacted Avma for advice on how to negotiate the pathway of a Medical Negligence complaint. A lovely lady Gillian has given me valuable advice and helped me with the questions that needed to be asked, it was done with empathy and professionalism. I valued this service as it can be quite daunting on how to go about sending the first initial letter, and how to proceed thereafter. Thank you Avma for a great service.

15 November 2023
Unprompted review
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Reply from Avma

Dear Denise,
We are delighted to hear about your positive experience with AVMA. It's wonderful to know that Gillian was able to provide you with valuable advice and support in navigating the pathway of a Medical Negligence complaint with empathy and professionalism.

At AVMA, we understand how daunting it can be to take the first steps in such a process, and we are committed to providing guidance and assistance to individuals in need. It was an honour to assist you, and please do not hesitate to reach out if you require any further support.

Rated 1 out of 5 stars

AVMA there is significant room for…

AVMA there is significant room for improvement in your charity's efforts to address mental health medical negligence and the challenges faced by its victims. By implementing substantial enhancements specifically targeting mental health negligence, there is a potential for a tenfold improvement in the overall effectiveness of your charity's initiatives.

Avma, there is a noticeable tendency among medical negligence solicitors to deliberately avoid taking on mental health cases.

Working in the field of mental health can be both fascinating and powerful, as professionals have the opportunity to support individuals who may have no voice at all. However, it is important as a charity you acknowledge that there are instances where serious mental health abuses and negligence occur. Unfortunately, seeking justice in these cases can be particularly challenging due to various factors, including the perception of mental health cases as less financially lucrative and the fear of professional consequences among mental health expert witnesses.

The Perception of Mental Health Cases:
Despite the availability of legal firms and solicitors specializing in medical negligence cases, there is a noticeable decline in willingness to take on mental health cases. This reluctance can be attributed to the perception that these cases are more challenging or less financially rewarding compared to other medical negligence cases. As a result, victims of mental health medical negligence may face additional hurdles in their pursuit of justice. It appears that there is a sense of impunity surrounding psychiatrists who engage in medical negligence, as they often face little to no consequences for their actions

Fear of Professional Consequences:
One very significant hurdle faced by victims of mental health medical negligence cases is the fear experienced by mental health expert witnesses. These professionals may hesitate to reveal unethical practices within the mental health field due to concerns about potential professional backlash or damage to their reputation. This fear can discourage them from fully disclosing the truth to victims and solicitors or addressing systemic issues that contribute to medical negligence. From experience this is widespread and there is a sense of impunity surrounding it.

Consequences of Limited Disclosure:
The reluctance of mental health expert witnesses to fully disclose unethical practices or systemic issues can have detrimental effects on victims seeking justice. Limited disclosure hinders the ability to uncover the truth, address the root causes of medical negligence, and implement necessary changes to prevent future occurrences. This perpetuates a cycle of injustice and denies victims the opportunity for closure and accountability.

Additionally, raising awareness about the importance of mental health cases and their impact on individuals can help combat the perception that they are less significant or financially viable.

Conclusion:
The challenges faced by victims of mental health medical negligence cases are multifaceted. The perception of mental health cases as less financially lucrative and the fear of professional consequences among mental health expert witnesses contribute to the difficulties in seeking justice. By addressing these challenges and increased awareness, we can strive towards a system that ensures accountability and justice.

5 January 2023
Unprompted review
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Reply from Avma

Dear Mr Allon,

Thank you for sharing your views with us at this difficult time, we note that you have left similar reviews for Mind a specialist mental health charity as well as the Solicitors’ Regulation Authority and the Bar Standards Association. AvMA does recognise that mental health is a very underfunded area of healthcare which frequently fails to meet the public’s need, we are not a specialist clinical negligence mental health charity.

We do hope you have been able to contact some of our specialist clinical negligence lawyers: https://www.avma.org.uk/help-advice/find-a-solicitor/ Many of these lawyers will not charge a fee for their preliminary views on whether your concerns are likely to amount to negligence or not.

AvMA is open about the fact that there are some types of case where we are unable to assist: https://www.avma.org.uk/wp-content/uploads/AI-excluded-cases.pdf it is not clear to us when you contacted us and what your concern is but should you need further advice and assistance then please do feel free to contact our helpline: https://www.avma.org.uk/help-advice/helpline/.

Rated 1 out of 5 stars

Ive tried getting intouch with this…

Ive tried getting intouch with this company for 2 weeks now, ive left 2 voicemails, 2 emails and rang the number several times

9 October 2023
Unprompted review
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Reply from Avma

Dear Scott,

We are sorry to hear that you had problems getting through to our Helpline.

When the line is busy a recorded message is triggered which prompts the caller to request a call back by emailing the address provided. We aim to respond to these on the same day as the request (within office hours).

The first contact we received from you was yesterday via an alternative email address and one of our specialist Helpline advisors called you back within 2 hours of receiving it and spoke to you at length.

I hope you were satisfied with the advice you were given but if you have further feedback that you would like to discuss we are very happy to speak with you further.

For background information AvMA is a small independent Charity. Unfortunately we don’t receive funding to run our services so we rely on professional volunteers to staff our helpline. There is usually one – two advisors on the line at one time. Our Helpline is consistently staffed between the hours of 10am -3.30pm Monday – Friday, excluding UK public holidays.

We offer a variety of self-help guides on our website and a link to a New client form for those who would prefer to write in to us. We do our best to respond to the New Client form written enquiries within 28 working days.

Kind Regards

AvMA

Rated 4 out of 5 stars

Well worth talking to

They’re very busy, so I had to wait for a while, but I did find them helpful and knowledgeable. It’s a great pity that so much public money is being squandered, but so little, if any, given to worthy charities like this. They also have very useful self-help guides on their website.

26 September 2023
Unprompted review
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Reply from Avma

We are very sorry that you were not contacted in a timely manner and most definitely do not want to add to your stress when you are going through such a difficult time.

We aim to reply to our written enquiries within 28 working days. We hope that the advice subsequently provided by AvMA was helpful in trying to get answers for you and your family.

Kind Regards

AvMA

Rated 5 out of 5 stars

Speak to AvMa first -

AvMa really helped with navigating us through the medical negligence path we needed to take. As a result, by recommending someone who could help, a case was built and after some years (it does take a while!) A settlement was made that enabled my partner to live better

20 December 2022
Unprompted review
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Reply from Avma

Dear Trish,
Thank you for sharing your experience with AvMA. We're delighted to hear that our team was able to help you navigate the medical negligence path and connect you with the right professionals, resulting in a settlement that improved your partner's quality of life.

At AvMA, we're committed to providing exceptional care and support to our clients, and your kind words are a testament to our dedication. It was an honour to assist you.

Rated 5 out of 5 stars

Invaluable support

From the very beginning, AvMA have been incredibly helpful to us after the devastating sudden and unexpected death of our infant son Henry.
During my initial early phone call the man I spoke to was kind, helpful and informative. We were so grateful when they agreed to take on our case pro bono as there was no way we could have afforded legal representation otherwise.
We were initially allocated a representative who was very lovely and helpful, but later went on maternity leave. After that we were allocated Victoria Watson. I cannot speak highly enough of the help and care Victoria has provided us with. She is kind, compassionate, professional and extremely thorough. I had thought I might be able to put together the case for my son's inquest on my own but I now realise I could not have done a fraction of what Victoria did. She organised a solicitor and an independent expert opinion for us (both again pro bono), and went through all the paperwork with a fine tooth comb, leaving no stone unturned. She was always available by email or phone, and we are eternally grateful for her dedication.
Unfortunately our inquest did not go the way we had hoped or expected, but the service we received from AvMA, and particularly Victoria, was absolutely invaluable. Thank you.

28 June 2022
Unprompted review
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Reply from Avma

Dear Nicola, thank you for your kind review. We continue to campaign for families to have equal access to legal representation at inquest as a right, in the same way as the NHS and private hospitals do, it is overwhelming and unfair for families to have to deal with this on their own. We are pleased we were able to provide pro bono support to you at such a difficult and distressing time.

Rated 5 out of 5 stars

AvMA

If you, or a loved one, has experienced a medical accident get in touch with Action against Medical Accidents. They will advise you on your options and guide you through what can be a stressful and difficult time.

10 August 2022
Unprompted review
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Reply from Avma

Dear Sara P Thank you for your lovely feedback. It is a real boost to our volunteers and staff, who themselves do a very stressful job advising and supporting people at such a difficult time, to see this kind of feedback. Peter Walsh, ceo of AvMA

Rated 1 out of 5 stars

Can AvMA please confirm whether or not…

Can AvMA please confirm whether or not the charity recives any sort of finacial donations from medical negligence firms. Can AvMA confirm whether members of staff at AvMA donate their time free, or do staff at the charity recive a salary, and how much is that salary.

1 April 2022
Unprompted review
Avma logo

Reply from Avma

Hello. It is not clear why you were dissatisfied or whether you have had any contact with us, but we are sorry you feel inclined to give us a poor review. In answer to your questions, yes we have received donations from medical negligence solicitor firms as well as many other sources including grateful recipients of our services, health professionals and others who support our mission of patient safety and justice. We do employ staff who are paid and we also have around 100 volunteers who give their time for free. We do not publish individual staff salaries but what we spend on salaries overall is published in our annual report, on our website and with the Charity Commission

Rated 1 out of 5 stars

Horrible Sham Fraud Supposed Charity

Horrible. Sham. Fraud. How can such a nasty set of humans hide behind a charitable facade. They even have a premium rate telephone number. So this is NOT a charity. It's a medical negligence ambulance chaser. Breaches The Equality Act. Report to The Charity Commission.

15 June 2022
Unprompted review
Avma logo

Reply from Avma

It is not clear whether you have actually had contact with this charity or not. We would be happy to investigate and respond to any actual concerns you have. We are indeed a registered charity and conform with all Charity Commission requirements. You are free to raise any serious concern you have with them if you prefer. We help thousands of people a year free of charge and the vast majority are very happy with our service. We are sorry if we have disappointed you in any way

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