I booked rental car early for a good price, but when I called to let Avis know I’d be arriving late, they changed my rate to the current market price. They later promised in writing to honor the ori... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I rented a vehicle and had to return it within 12 hours due to the snowstorm and road conditions. Instead of charging me for the time I had the vehicle ,they charged me for the 3 days and had the opp... See more
Booked a car for trip to the UK , Avis quoted $900 Canadian .Picked up the car at Heathrow, when I returned the car at Heathrow Avis changed the original Canadian booking confirmation number to a n... See more
DO NOT USE THIS COMPANY Two months on still not returned my deposit of £352. Absolutely do not book a vehicle using Avis UK - they are appalling. 11 emails to their so called customer service. Not... See more
Company details
Information provided by various external sources
Reserve your next car rental online with Avis and select from a large selection of vehicles in Canada. With the Avis Signature Series you can travel in style.
Contact info
Sylvan Way 6, 07054, Parsippany-Troy Hills, United States
- avis.ca
Rented a car from Avis/Budget in June…
Rented a car from Avis/Budget in June and returned the car with a full tank and zero damage.
2 weeks later I received a letter from Avis informing me I was being prosecuted by the police and they were going to debit £30.00 from my credit card.
This was despite the said offence taking place in Sussex and I never left the county of Suffolk. I returned the car and my invoice stated I had travelled a total of 58 miles (a round trip to Sussex from Suffolk would be 250+ miles)
The customer service team were extremely rude one saying that my invoice was not proof of my mileage??? and the second person putting the phone down on me.
After numerous time and energy and phone calls and emails we finally got Sussex police to tell us that it was a mistaken number plate and there was never any intention to prosecute me and Avis should never have taken this money in the first place.
In my view Avis took this money illegally and if we had not fought this so hard and got Sussex police involved the issue would have remained unsolved.
If they take £30.00 from every customer they would get very rich.
I will never trust Avis again and would certainly not rent from them again
23 August 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.