Avionnti Reviews 11

TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

11 reviews

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1-star

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Rated 1 out of 5 stars

This company is a scam

This company is a scam. I received the 3 and 1 stroller set as a gift. The hospital won’t even let my baby leave in that car seat because it is NOT USA approved. It has not been crash tested. The car seat is not safe for your children. I had to purchase another car seat. If you look at the Manuel when putting the items together the words are misspelled and missing. The base for the car seat also does not fit properly. I attempted to contact them via chat and no response, I emailed them and received no response. The only place you can place a review is here, I am unsure how others can leave a review. This company need to be shut down.

24 December 2023
Unprompted review
Rated 1 out of 5 stars

Not worth it to buy as there is no after sales service or support.

If I can I would give no stars. As they are very decorative in their website but there is no customer service I believe, phone always goes in answering machine. And email doesn't help as it only gives and takes the messages. We had bought a crib which was faulty at first point and when contacting they told to send us replacement which they did, however the fault remained and we contacted again. Between the we had baby where needed a crib but never got resolved so had to bought another one from different place.
We kept chasing and still are chasing but they aren't bothered or no one is answering the phone. Then we tried another to contact business bureau but still nothing happened and still waiting.
Its just ridiculous.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Value for money

Sometimes you get what you pay for. As such, we were skeptical about buying this stroller set. We've never heard of Avionnti and it looked like a knock off of a more expensive stroller like the Uppababy. To our surprise, the stroller looks classy, feels to be made of good-quality materials, has many of the features of the Uppababy Cruz, and as a bonus, is more affordable. It even comes with a cup holder which i totally never expected. We highly recommend this stroller set and can hardly wait to use it this fall when our baby boy arrives!

4 October 2023
Unprompted review
Avionnti logo

Reply from Avionnti

Dear Mr. Oscar Lee,

Thank you so much for taking the time to share your feedback and your positive experience with the Avionnti stroller set. We genuinely appreciate your review and are thrilled to hear that you were pleasantly surprised by the quality and features of our product.

Your kind words mean a lot to us, and we're delighted that the stroller exceeded your expectations. We understand the importance of a reliable and affordable stroller for parents, and we're delighted that you found the Avionnti stroller to be a worthy choice for your upcoming family adventures.

We can't wait for your baby boy to arrive this fall and for you to enjoy your new stroller set. We're confident it will serve you and your family well. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us by emailing us at support@avionnti.com. Your satisfaction is our top priority, and we're here to support you on this exciting journey.

Wishing you and your family all the best, and once again, thank you for choosing Avionnti!

Rated 1 out of 5 stars

Do not support this Company/ they mislead consumer and product defective

This company sent me the wrong color stroller set. Then the bassinet is tilted.
I told them this light cream color is not what on my order confirmation and in no time this will be dirty. They ask for pictures and of the box , everything was in good order including the box . Then they start to email asking random questions that take up to a day for them to answer each time. The agree to give me $50 refund and a bassinet or $88 . I decided the $50 and the bassinet. I never heard from the again. I called them this morning and just voicemail. From the recording of the voicemail with their worthy and lengthy reason why you are unable to reach their customer service tells this company is deliberate in their action and should be held accountable for these consumer scamming behavior.The car seat does not have the snap in part to connect in the car also and is not a 5 point car seat . The hospital will not let us use we had to go to Walmart to buy a new car seat.it has been months waiting for a solution. The baby is here and I’m still waiting. Do not support this company as they are misleading. And the stroller set is $378.

25 February 2023
Unprompted review
Avionnti logo

Reply from Avionnti

Dear Ms. Andesha BROWN-EVANS,

We sincerely apologize for the unpleasant experience you've had with our company. It is disheartening to learn that you have encountered multiple issues with your stroller set and that we have not provided you with the level of service you deserve.

We deeply regret the mix-up with your stroller color and the tilted bassinet. This does not align with our commitment to ensuring that our customers receive the correct products in perfect condition. Your feedback is invaluable in helping us improve our processes.

We also understand that your interactions with our customer service team have been less than satisfactory, and for that, we apologize. We appreciate your patience and understanding in providing the requested pictures and information.

Your concerns regarding the car seat and the safety of your baby are of the utmost importance to us. We take this matter very seriously. We will assign a dedicated Customer Service Specialist to reach out to you personally to address the issues with the car seat and the delayed resolution. They will work closely with you to ensure your concerns are addressed promptly.

We truly value your feedback, and we are committed to making this right for you.

Once again, we apologize for any inconvenience and frustration you have experienced, and we appreciate your patience as we work towards resolving these issues.

Thank you for bringing this matter to our attention. We look forward to regaining your trust as a valued customer.

Rated 1 out of 5 stars

Scam company

Scam company. Sent me electronic steamer that nearly caught fire. Then insisted I video the product malfunctioning to see if I “qualify” for return. Then kept sending emails saying things were delayed. Phone number they give is bogus. Just recording telling you to email. Will dispute with credit card. Total sham of a business.

9 September 2023
Unprompted review
Avionnti logo

Reply from Avionnti

Dear Ms. Ann Sander,

We are deeply sorry to hear about your recent experience with our product and the inconveniences it caused. We take your feedback seriously and genuinely apologize for any frustration you may have encountered.

We have reviewed your case and our records indicate that a return procedure was initiated successfully, and a full refund was issued on September 16. We are committed to ensuring our customers' satisfaction, and we strive to resolve such matters promptly.

May we kindly ask if you have received the refund as of now? If there have been any issues with the refund, please do not hesitate to contact our customer support team, and we will do our utmost to rectify the situation.

Once again, we apologize for the inconvenience you've experienced, and we hope to have the opportunity to serve you better in the future.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Don’t buy if you want to receive your purchase

They advertised for a certain price, it came up more expensive in cart and then after a week they cancelled my order that I needed urgently as it’s a baby pram and car seat that I need for when bubs is born. The refund hadn’t processed either. Hopefully I get it but they also wasted my time.

9 September 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company

I wish I had read other reviews like these and not the fakes one Avionnti put on their website. I went and tried to add my review and it said I wasn’t authorized, that was an immediate red flag. I purchased the Premium Genuine Leather Office High Back Swivel Chair W/ Walnut Wood, and the whole thing just fell apart on me. The screws and backing are damaged and it doesn’t seem like it can be fixed. Emailed them, but who knows if I’ll get a response. I called their support line and got some generic BS about them being busy assisting other customers. It didn’t even put me on hold or transfer me once a representative became available and now I’m out $450…

30 August 2023
Unprompted review
Rated 1 out of 5 stars

Zero stars. This company is a scam

This company is a bunch of scammers. I ordered a portable air conditioning online and I was a little bit skeptical before I purchase it because it was on sale from $650 to $250. I figured I would take take a chance because it seem like a really great deal. The product arrived about a week later and it was the wrong model. I emailed the company immediately and they told me to send them a picture after I sent them a picture they told me they will be charged me $121 restocking fee if I wanted to receive a return authorization label from. This is almost half the cost of the unit in addition to that the product I received was a very bad quality.
I have submitted and Better Business Bureau review/complaint, and I also have find the claimant my bag because they refused to give me a reason

When UPS showed up the next day, I have them take the package back and claimed that I refused it because I was not home when they delivered it.

This company has a bunch of candy emails that they sent out that look like they have been written by attorneys so that they can catch you in a circle if distrust.

Well, they asked me to open the box and take a photo of it to confirm that I received the wrong modeled after that they said that the box is open so they will not be able to give me a full refund

I wish I could give this company zero stars instead of one star caution everyone to stay away from this company

20 July 2023
Unprompted review
Rated 1 out of 5 stars

Nightmare

Nightmare. Bad Communication, did not get my pressure washer, or edger. Working now to get my money back. I used Visa, so it will be covered, but haven't gone that route yet. Meanwhile, I will have to go elsewhere to get what I needed 3 weeks ago. I think they are using my money, with no intent for me to get my items. Don't buy from this company!

10 June 2023
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!!

Now after months of waiting for my refund, and having to make them a video and all this nonsense, they are refunding only half of my purchase price. They took $50 saying they're making me eat the $40 shipping of their defective product, and $10 restocking fee. So another unlucky buyer is going to get my bad product. What total scam this company is.

10 May 2023
Unprompted review

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