Aviator Nation Reviews 134

The only reason they are getting a one is because I can’t give them a zero. I tried to make an exchange but their return option was working. I called 3xs, emailed 3xs and no one responded back. So now I’m have clothes that do not fit l. The worst customer service ever!! Don’t order from them!!! Plus the clothes are super cheaply made.

I bought a sweatshirt and sweatpants. However instead of a sweatshirt I received a tee. I contacted customer service to let them know that a mix up had happened. They asked for pictures of the item I received, which I promptly sent. This was over two weeks ago now. At this point I can't even return the items given the return window is closed and noone is getting back to me. I was charged for a sweatshirt and sent a tee. I'm filing a complaint with my cc company now. Do not shop here! What a poor way to run a business.

Terrible customer service, no way possible to get anyone on the phone. Only email and it takes 24 hours or longer for a response. Each response sounds like it's coming from an AI/ Computer, they can never answer my question directly. It's so frustrating. I have been emailing them back and forth for 8 days straight and they still haven't done what I have asked or resolved my issue.

Edit-
They did reply albeit slowly to my emails. They did do an Exchange for me. Luckily I got the item I wanted but buyer beware….. a lot of Hassle!

Did an exchange and the item was too big, tried to exchange again the day after I received it and they said it was past 7 days and I can't return! HOW?!??!! It hasnt even been 5 days since I received it! THIS IS BS AND IM NOT ORDERING EVER AGAIN. Shameful! Just goes to show you, even made in US and expensive brands are still shady AF.

I order 3 pairs of size large sweatpants each one is different length and different waste size they are very inconstant in their sizesI They never tell you that you cannot return if you got a discount coupon and then when the merchandise arrives there is a letter inside telling you that you cannot return it, you cannot exchange it if you bought it on Black Friday with 20% off.
You only can exchange it if you got 10% coupon. They do not even match the sizes inside the same order, if you order 2 pairs of pants same size, they will be different cut, not same dimensions, same for hoodies, very mismatched. Customer service is totally not helpful you have to talk to a robot forever and finally if a rep comes to the phone it is somewhere in Pakistan or other foreign country and barely understands English and is not helpful at all. Reps kerp apologizing and wasting your time, and not solving your problem, but says "sorry you thought you can exchange this but it does not qualify for exchange, because you used a 20% off coupon and we send you bigger pants then your same size smaller pants you got before" They just repeat back yo you your entird cimplaint and say they cannot help, cause it's their policy

I ordered a couple outfits for my wife on cyber Monday and it took 2 weeks to receive, a little long. so to all, in the event of a special occasion plan ahead. The outfits are really cool, I guess patience is key

I bought my daughter a sweatshirt for Christmas and it is way too big. I’m trying to exchange it because I see that they have a size small now on their website. Their website will not allow me to exchange it and keeps telling me my order number is wrong and when I try to get a hold of customer service, they will not put a person on the phone for how much money I spent, including at the store. This is an absolute rip off!!!! It says they will not exchange the sweatshirt because it was bought over seven days ago! I bought it as a Christmas gift. How am I supposed to be able to return it within seven days when is a Christmas gift?!?!!! HORRIBLE EXPERIENCE!!!!! I will NEVER EVER BUY AVIATOR NATION AGAIN no matter how much my kid begs for it! I’m DONE, and I just started! This was my first purchase and I was going to be buying much more!!!!! I’ll take my buisness elsewhere…. To a clothing vendor with real customer service!

I would give ZERO stars, if I could. ZERO customer service, I was charged twice for a purchase that I never received. WORST company ever! DO NOT BUY from this company!!!!!!!!!!! I will be disputing with my credit card company and taking this matter to social media

Do not buy from this company. Would not exchange my 200 dallor sweatshirt that was too big and I never recieved my 200 dallor sweat pants. I will never buy from them again

Terrible. Ordered something and then nothing happens. Why don't they just make it in Fn China? It would be here already and probably be amazing quality. US made is a joke, look around... do you want these bozos manufacturing for you? I don't!

I didn't have any issues with shipping the one time I ordered from AVN but their pricing does seem questionable considering everything is already distressed. How long can something really last when it's already fraying from day one?

I ordered their Rainbow Mountain tee which is adorable and sold out super fast. The size I bought was far too big. Customer service said they would eventually restock it. So I opted for store credit to avoid being charged what I think was a restocking fee. It's been well over a year (March 2024 will make two years) and the t-shirt has still not been restocked. Customer service isn't all that helpful as it seems like no one knows what is going on. When I email no one can tell me anything about a restock. Now they are saying it probably won't be restocked and that I can take it upon myself to call all the physical locations to see if I can find one. Thanks guys, thanks.

I don't understand why AVN wouldn't create and stock this shirt again when it was so incredibly popular. Seems like this business doesn't have it together and I really wish I would have just gotten my money back instead of store credit.

I ordered a sweatshirt on sale for my daughter for Christmas. I received it and it had some blue ink on it from the logo on the front. I reached out and they said they would be happy to replace it. They asked me to send it back and sent me a label. I sent it back and let them know when I shipped it. I emailed them like they asked to let them know I shipped it. They didn't return my email for 5 days and then when they did they told me it was out of stock and that I could get my money back to then buy it when it was back in stock. I called the number I found online and of course no one answered and told me to leave a message. This is absolutely they worst customer experience for a clothing company that charges a lot of money for their clothing.

Aviator Nation is a great idea gone wrong. "As the greed gets bigger the quality gets smaller" as they say in Brooklyn. Suggestion, increase quality and reduce prices; volume and profit will increase.
As AN is now, I give it two years at most. One year if this review is not removed and is widely read.

Have patience with AVN and know their policies. Anything over 20% off is FINAL SALE so don’t buy it without knowing your sizing with 100% certainty. Sizing is different on various items. The velvet pants, for example, run small. Usually I’m a size Small but I size up to a Medium on their pants. Otherwise, I’m safe with a Small on everything else (that I’ve tried). Currently, I own 7 of their outfits. I work from home and casual/comfy is my workwear. With that said, AVN is perfect combination of comfortable, casual, and super stylish. Their stuff REALLY stands out and makes a statement. However, their shipping is slow and customer service is helpful but basically limited to email only. I suggest calling their stores for general questions. The store reps are very nice and helpful, and can sometimes locate items that are not available online. The takeaway is: it ain’t cheap, but they have a lot of sales, and once you get to know your sizing, you’ll be hooked. Lastly, I don’t understand complaints about quality. I think people don’t appreciate why their items are higher priced so they just want to complain about “quality for the price.” The items are literally handmade. They’re the softest clothes I’ve ever owned and look ah-mazing!!

The quality of the ninja hoodie is TERRIBLE. the fabric around the neckline literally scratches my neck. I cannot wear it, I just keep pulling it away from my neck and for $170 this should NOT be happening. Its past the return date and I'm not even going to try with customer service based on these reviews, but leaving this review to help others. The quality is NOT good.

The worst service in terms of shipping. I ordered a vest for my daughters birthday, it’s taking longer than 2 weeks to arrive. Don’t make policies clear—you can’t return anything for cash if you apply a coupon. You can never get through to a customer service agent for anything. There is no line to call and they haven’t responded to emails.

Bought a ninja hoodie. The design is so great however the fabric is incredibly thin and there is substantial pilling after just two washes (cold, line dry). The quality is so poor. I swear the one my sister bought a few years ago is much better quality. I would have returned however I bought the hoodie at 40% off and returns are not possible. Thank goodness it was on sale but it was still $130!! I guess this confirms I am not willing to pay designer prices for poor-quality garments. At least it was made in the US. At least you are supporting US labor with this company. Although they don't go into not detail about this on their website. Lastly, I left an honest review via their email request and a week later it still hasn't been posted.

DO NOT INVEST
I love Aviator Nation clothes, but the service is terrible. I spent $1,500.00 on clothes and was notified, after the purchase I might add, that since I sleceted UPS Ground shipping my order did not take precedence over any expedited orders. Had I known that before the purchase I of course would have selected expedited shipping.
Worse, they delete negative reviews on Facebook and Insta, which misleads the customer as to the quality of their product and customer service. Customer service is part of a quality product, and AN has no integrity nor transparency towards their customers.

Worst customer service anywhere!! I ordered a shirt and it took forever to show shipped ship. Then it finally shows shipped only for a couple days later for the tracking info to show that the shipment has been cancelled. Their automated system says it’s still on the way according to the same tracking that shows it’s been canceled, which makes no sense! I’ve tried calling a countless number of times, with no answer. I’ve emailed with no reply. I still don’t know where my shipment is, or whether the order has been cancelled. This is ridiculous! Never again!!

I have shopped at Aviator Nation for a couple of years now, love the brand and staff in my local Manhattan Beach store. Aviator Nation customer service and automated texts is another story for ordering online, I placed an order and requested cancellation after 9 days of text updates saying my package was on the way, without tracking, nor any workable solutions from customer service, the company has zero accountability! What a shame, all I asked for was to re-order the same items at the 20% discount that was used to make the original purchase and got flat out denied. What’s the point of being a gold rewards member for a company that doesn’t care about taking accountability for their own mistakes.