Aviator Nation Reviews 134

Worst customer service on the planet high end brand and yet they won't stand by their product. The zipper fell of my sweatshirt that I got for Christmas and they would not replace it fix it without a receipt. We have bought a ton of their stuff. This is $150 that costs $10 to make.

The sizing is totally off. For reference I am 5”8 133lb. I usually get medium sweatpants and small hoodies. However my latest order the sweats were very BIG!! Also, material is thin!

The sizing is inconsistent!

Hope my review helps

I doubt I will order anymore ..

Bought two sweatshirts. For some reason when you wash them stains appear on the fabric and it looks terrible. Garments pill. Although I got the same sizes in both sweatshirts (which are identical minus the color), they are definitely differently sized. They also sent me pants in a different size than I ordered. Quality is poor for the price paid. I will never again purchase from this store.

Unfortunately it’s all true… Aviator Nation has nosedived. Sad to see another great company fall to greed.

I love my Aviator Nation sweatpants and sweatshirts! They are super soft and unbelievably comfy—I practically live in them every day. The quality is amazing, and I constantly get compliments on all my gear.

The only thing I wish was different is the band on the sweatpants, as it can feel a little tight. But aside from that, these are hands down the best sweatpants I’ve ever owned! If you’re looking for cozy, stylish, and high-quality loungewear, Aviator Nation is totally worth it! 🙌✨

Beautiful items with colors that really pop. Fantastic and quick customer service online. We love Aviator.

Cool style but very very expensive for what you get poor materials don’t keep you warm when is cold and all this sweatpants are not for everyone you can tell all the model on website are very skinny!!!

I have been dealing with them for 2 months and still not correct. Can only email them and have to go back and forth a 100x. People you email aren’t helpful either. You would think they could have people you can talk to for this much money.

I’m surprised at these low ratings! All of my experiences with customer service have been delightful. Although I’ve only reached out a few times. And I love the style of Aviator Nation! And I love that the clothing is made in America!!! Of course the price will be higher. I’m a huge fan of the brand

My daughter received an Aviator Nation hoodie for her birthday. The fabric quality is AWFUL, pilled after just a few washes (inside out, on delicate, hung to dry). For the price paid, this is highway robbery...don't waste your money on these trash clothes!

Long time customer, and I am DONE with these people. The worst customer service. I received a gift that I needed to exchanged for a different size, and they refuse to help me since the date purchased was two days past the 30 day window. It was a GIFT. I hope Paige is enjoying all of the money she is making by ripping people off.

Terrible customer service and shitty quality clothing

Wow, trying to return a hoodie is a full time job. Customer service number doesn't answer, email to George and Mason in customer service resulted in one problem being fixed, another problem occurring and now they are ignoring me. I don't want to be stuck with this over-priced rag of a sweatshirt!!!

Extremely poor customer service. Does not care if customers shop with them or not. I don’t think their overpriced, mediocre clothes with rude customer service business model is sustainable.

I had a really disappointing experience with this product. The customer service was horrible! I ordered an XS, thinking it would fit but it actually felt bigger than my usual small, maybe this was due to the fabric quality, which was awful. I expected much more for the price. I won’t be shopping here again.

Thanks for nothing Kaleb
( The Aviator Nation Customer Experience team). The least you could have done was let me exchange it for something that fits!

HORRIBLE CUSTOMER SERVICE!!! I ordered an expensive sweatshirt as a gift over a week ago. Still NO shipping information. E-mailed twice only to get a generic response stating my order has not yet been fulfilled! Tried calling several times only to be met with a robotic answering machine with no help whatsoever! They charged my card quickly but I cannot seem to get an answer as to where my sweatshirt is!

Fraudulent charges on my credit card after making a purchase on the site. Made a purchase on 11/30. On 12/1 had 2,200.00 in charges made on my credit card! Got all of it back except 500.00. Charges were made to JetBlue. BEWARE!!! I doubt now after reading reviews I will ever get what I purchased. This week has been nothing but a headache of dealing with the bank and my money that was stolen.

The customer service experience is extremely frustrating. They attempt to upsell you during the checkout process, requiring you to decline multiple add-ons before you can purchase the item you originally intended to buy. Additionally, if you apply a coupon, it initially shows the discount but then disappears at the final payment stage. Neither the local store nor headquarters seem able to resolve this issue. Furthermore, their discounts only apply to full-price items, a detail that is not clearly disclosed on their website or elsewhere. Their overpriced sweats are a joke. The only reason I even considered purchasing them is because my niece wanted them.

Recently bought a hoodie on sale and they would not exchange for the size I needed, since it was too big. They would not honor the sale price and said the item was sold out, but it was not you were able to buy the same item at the ridiculous amount of $180 for a hoodie. Wow! Worst experience with a closing company, you would think they would want to keep brand new customers happy. Customer service was horrible!

Wanted to give an update - You wont be surprised to know their Founder / CEO 'Paige' is obviously in hiding as is her assistant given all of the recent complaints. My missing order finally showed up but only after 7 days post order with my chasing my the missing order. Dont be fooled by their so called 'Customer Service' its a sham and smoke screen. They dont answer questions, full of excuses but the reality is they wont help you and personally I think mis-labelled my order twice because I complained. My order was shipped to my phone number and not my name which doesnt help when it toook them weeks to replace an order and then it had to be shipped to the hotel I was staying at. I loved this brand and its products but do your research and NEVER ever buy from them online - its a trainsmash waiting to happen.