Was not sure which replacement motor required and CS responded quickly. Ordered, arrived and now installed. Also filter sent but incorrect, again CS replaced by courier the next day. Excellent- you c... See more
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Review summary
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Having been let down badly by Dyson and another Sebo supplier, I came across Avern Cleaning Supplies on the internet. Their price for a Sebo X7 automatic pet vacuum cleaner was very competitive.... See more
Company replied
Incorrect part sent after placing order.l, but the after sakes service was excellent. I got in touch with the sales team and duly got a reply from Olivia who arranged for both the delivery of the corr... See more
From my initial enquiry right through to recieving my parcel, I couldn't fault the service. Really quick response and updates about when the parcel would be delivered. Thank you
Company details
- Cleaning Products Supplier
- Appliance Parts Supplier
- Industrial Supermarket
- Industrial Vacuum Equipment Supplier
- Janitorial Equipment Supplier
- Vacuum Cleaner Store
About Avern Cleaning Supplies (Internet) Ltd
Written by the company
We offer NEXT DAY delivery on selected machines & same day collection for majority of our items in stock. NEXT DAY MACHINES spares & accessories BOOK A machine DEMO janitorial
Our Vision
At Avern Cleaning Supplies, our vision is to create cleaner, safer, and healthier environments for everyone. We believe that cleanliness is not just a task; it's a way of life. We aspire to be the go-to source for cleaning products that empower individuals and organizations to achieve cleanliness and hygiene goals efficiently and sustainably.
Contact info
Unit E6/7 Blackpole Trading Estate East, WR3 8SG, Worcester, United Kingdom
- 0800 9788 499
- Sales@averncleaningsupplies.com
- averncleaningsupplies.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price and fast delivery.
28 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Karen,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Great service
Great service. Left space clean and tidy. Arrived promptly. Would highly recommend.
21 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Gavin,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Kelvin,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Wasn't delivered wen said you're…
Wasn't delivered wen said you're telephone staff kept fobbing me off about the delivered .plus they said they would get back to to me which they never did 😐
28 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hello Stephen,
Sorry for the possible miss understanding. We have spoken to you on the phone and advised that the part that you ordered is on back order with Numatic. Our staff had offered you to either wait for the delivery or refund in full. We have promised to ship it out on Thursday once we receive the stock in our warehouse which is what we did and I can see it was delivered on Friday. Sorry again about the wait, unfortunately it was completely out of our hands - the part was out of stock in the whole country.
Regards,
Avern
Quick response
The company only had 2 vacs in stock out of the 3 I ordered. They contacted me straight away to ask if I wanted the ones they had delivered and send the other when in stock a few days later, or send all together. I received the partial delivery the next day. The remainder was received a couple of days later
15 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Peter,
I'm glad you found our service so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
The order was exactly what I ordered…
The order was exactly what I ordered thankyou very much
27 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Sharon,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Parcel delivered as promised
Parcel delivered as promised. Efficient service from initial order to final delivery.
26 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Mary,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Prompt delivery
Prompt delivery. Exactly as ordered - not a Far East knock-off. Much cheaper than the manufacturer’s own website (50% cheaper) !
26 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Chris,
I'm glad you found our parts so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Excellent efficient and professional service.
Excellent efficient and professional customer service. Original spare parts are provide in 24-48 hours by a fast courier. Thank you.
26 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Juan,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
It was a scam
It was a scam, I called the customer service repeatedly, the same voice would answer for all the departments (sales, technical, etc). The woman told me to that the order has been lost in transit and that a new one was ordered for me to arrive the day after, which never happened. So, after 3 working days, the DPD tracking number is showing no details, I am still not in possess of the items I bought with a "next day delivery".
Basically binned 30 £ .
21 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hello, Thank you for taking the time to leave us a review. I can see that your order has been shipped right after you ordered it and was dispatched via DPD next day service. Unfortunately it did get lost in transit as it did not get delivered. We have offered to send you a replacement as soon as possible, however you have requested to have a refund which has been issued.
good expert advice and prompt delivery…
good expert advice and prompt delivery as promised.
22 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Scott,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Thank you.
Thank you.
Able to confirm initially I was buying correct new motor for Henry, delivery delayed but truly excellent customer service from Olivia… thank you.
1 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Chris,
I'm glad you found Olivia so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Good Price, Clear communications, Speedy delivery
Good Price, Clear communications, Speedy delivery.
20 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Bruce,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
excellent service items arrived quickly
20 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Mark,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
I place am order for cleaning kit…
I place am order for cleaning kit including buckets mop handles mop dustpan green kit,( 1) they send green buckets and blue dustpan (2) the order is not complete item or missing (3) the mop heads or poor quality
20 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Cardella, I am sorry you have received a wrong colour dustpan in your cleaning kit. I can see our customer service team has answered to your return request. Please rest assured we will resolve this matter as soon as we receive your return. Sorry about the inconvenience.
Quick respond and delivery
19 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Marcin,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
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