Love the bike, especially the programmable boost levels. But I withheld a star because like so many other companies, you equipped these bikes with gearings that are grossly too high! A bike this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Ride more. Be happy. There is an undeniable joy in motion. We whole heartedly believe that every ride is an opportunity for our customers to change the way they experience the world.
3040 Saturn St Suite 202, 92821, Brea, United States
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely love the new Soltera 3. Exactly what I hoped for!

Reply from Aventon Bikes
Swapped out my Aventure 2 handlebars for this higher set. Less pain, more upright riding position. Well worth the cost.

Reply from Aventon Bikes
Products (bike and accessories) have met all my expectations. I'm very happy with the dealer who set up the bike for purchase/pickup. On-line purchases and delivery of accessories through Aventon has been prompt and without issues.

Reply from Aventon Bikes
The bike has performed as expected. The delivery and an packaging was outstanding. Instructions, videos and tools provided made assembly a breeze. Satisfied.

Reply from Aventon Bikes
Service was quick and responsive through email. I got the parts I needed in a timely manner.

Reply from Aventon Bikes
Your team is awesome. I got what I needed without question. Thanks for the excellent support.

Reply from Aventon Bikes
My husband and I recently purchased the Aventon Level 3 and Aventon Adventure electric bikes, and they have completely exceeded my expectations. The ride is incredibly smooth, whether I'm on paved roads or light gravel, and the pedal-assist feels natural and powerful without being overwhelming. The battery life is impressive, giving me confidence on longer rides, and the overall build quality feels solid and reliable.
What I love most is how comfortable and easy it is to ride-it's perfect for both casual cruising and getting in a good workout. If you're looking for a versatile, high-quality e-bike that's fun and dependable, this one is a great choice.

Reply from Aventon Bikes
I used to mtn bike back in the 90s as a teenager. As I'm older now and wanted to get back out on the trails and rip around and hit jumps and think I'm younger than I am I started looking around at what was available in my price range. I didn't find much that made sense so I bought a used bike and went out and had my fun but being on the older side of life I quickly realized that a peddle assistance would probably suit me better for longer rides. I found Aventon and did my research and comparisons and finally settled on Aventon. I have had many great rides since then hills are no longer a issue for my old knee injuries and have become fun in there own way. Cross country trails are a breeze which is what I ride mostly and flowing downhill trails just put the biggest smile on my face. I am very happy with my decision to go with Aventon the components are a good mix of products from reputable companies and Adventon makes a very strong and capable motor and frame. Big smiles every ride I go on and that is exactly what I was going for a bike that makes me feel younger than I actually am. Thanks Adventon

Reply from Aventon Bikes
Switched out the handlebar on my Aventon Level 2 and couldn’t be happier! Everything fit properly and it was simple and straightforward. If you’re considering it, don’t delay! It will significantly improve your bike riding position and stance allowing for a more comfortable ride. Wish I would have done it sooner!

Reply from Aventon Bikes
Online purchase process was easy, predictable, and unencumbered.

Reply from Aventon Bikes

Reply from Aventon Bikes
Aventon provides the best customer service of any company I’ve dealt with—that’s why I chose to buy my second Aventon e-bike.

Reply from Aventon Bikes
Helpful but it took 2 calls to get my answer. Awesome bikes. Keep up the attention to detail and focus on quality e-bikes that resemble real bikes.

Reply from Aventon Bikes
I just got the Adventure 3, it came boxed up and packaged like they were going to throw it out of plane When i started to unwrap it everything was perfect, this bike is built like a beast, it is heavier than i imagined, paint is exceptional, I'm 71 yrs. old and this is what i needed ,just a little help once in a while when riding . Love it

Reply from Aventon Bikes
I'm really impressed with the entire order/delivery/assembly process. I've owned several ebikes but never assembled one of them at home and the Pace 4 was well-packed with clear assembly instructions. Fenders on any bike are hard and adding the fenders to the Pace was a trial and error process.
I'd recommend that Aventon update their videos for assembly and accessory installation; the videos I watched were a few years old, so I had to figure some things out on my own.
The bike has been a blast to ride with so many thoughtful touches to the construction and interface my other bikes didn't have. I'm a fan!

Reply from Aventon Bikes
Absolutely love the bike, the only annoying thing is the set up video. Can yall move it to YouTube? It didn’t have the option to rewind in 10 seconds increments and made set up really annoying. Otherwise, the bike is awesome, set up was pretty great, packaging was very nice.
The packaging came with a box of parts/tools and lights but there were a few pieces that didn’t fit…? I can’t find out why anywhere. It most some extra reflectors that aren’t really needed but still, why even add them?

Reply from Aventon Bikes
Purchased online and shipped to my local bike shop after a week of waiting my perfectly assembled bike was ready.

Reply from Aventon Bikes
Customer service was very good and helpful. Delivery was quick and item was as described

Reply from Aventon Bikes
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.