avanzagrupo.com Reviews 4

Very bad. We waited for bus 1hour, the bus came, we asked if it goes to La Zenia - driver said NO!!! Drove away and never came back! Onother bus is in 2hours and I’m waiting with a child?

I made a booking through Omnio website for a trip in Spain. Bus from Avanza. We were there at the time scheduled, we actually arrived earlier and waited and waited, however, the scheduled bus never arrived. Another bus did stop, and we assumed it might be ours, so we presented our tickets. The driver informed us that our tickets were not valid for that bus. There was no other bus there and with time running out, we were forced to purchase two additional tickets. We purchased a cancellation policy at the time of buying the tickets, so we believed it would cover the issue that occurred. Unfortunately, it did not. We have spoken with Omnio, Xcover, and Avanza, and all of them have said that a refund is not possible. As a result, we ended up paying twice for the same tickets. It wasn't our fault, however, none of these companies are taking responsibility, as they should. Very disappointing! We will never use their service again.