Avalon Care Training Limited Reviews 92

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I signed up to my PMVA refresher training with Avalon by sheer providence. Their pricing was really affordable. But the best part of it was the highly engaging class. I can bet that of all my care tra... See more

Rated 5 out of 5 stars

I did the PMVA training with Avalon Care Training Ltd February 26th-28th, 2025. Absolutely enjoyed my time with the entire team, trainers and trainees like myself. The trainers were approachable, co... See more

Rated 5 out of 5 stars

Avalan Manual and Handling exceeded my expectations. I am a full time carer and felt I required a refresher course and this was perfect. The trainer was a highly experienced carer, the training was... See more

Rated 5 out of 5 stars

If you are on the look out for a topnotch well-outlined, and excellently delivered PMVA training, don't look further,Avalon care training is the place. They will simply exceed your expectation.

Company details

  1. Educational Consultant

Written by the company

We are providers of healthcare training, offering onsite Health and Social Care courses to both individuals and organizations in Manchester and across the United Kingdom. Our courses are ideal for Healthcare Assistants, Nurses and Healthcare Workers in the UK. Our most popular course is the Prevention and Management of Violence and aggression (PMVA) certified training.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

AVALON PMVA TRAINING

The training I had at Edinburgh is topnotch, trainer demonstrated good knowledge of PMVA both in theory and practicals. Trainer has excellent teaching skills,friendly, topics are well organised and delivered in a safe environment .

21 February 2026
Unprompted review
Rated 5 out of 5 stars

The 3 days training

The 3 days training was very good, I spent good time with all the class, the trainer was very clear and direct.
Both part of the training (theory and practice) were very good. All perfectly organized.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

knowledge

Trainer was knowledgeable and experienced in all aspects of patient safety.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous training

The 3 days Edinburgh training was good. The trainer (Olu) did a wonderful job and explained each topic clearly with good practicals

21 February 2026
Unprompted review
Rated 5 out of 5 stars

The PMVA session was very informative…

The PMVA session was very informative and well delivered. The trainer explained the techniques clearly and made sure everyone understood the importance of safety and de-escalation. The practical exercises were helpful and increased my confidence in managing challenging situations. I found the session engaging, interactive, and relevant to my role. Overall, it was a very valuable training experience.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

I recommend looking around for a better training provider

All three days the trainers were late, myself and other learners had to keep setting the room up. The trainer also only showed videos instead of showing the practical on others and shouted at learners when they made a mistake. After paying for two additional certificates the training team advised me that I would have it on the Friday after the course however after chasing the certificates they asked for proof of payment which was completed on the course. The communication is poor before and after the course. I will definitely be using another provider for the refresher.

14 January 2026
Unprompted review
Avalon Care Training Limited logo

Reply from Avalon Care Training Limited

Dear Peter,

Thank you for taking the time to share your feedback. We are very sorry to hear that your recent training experience did not meet the high standards we aim to provide.

Please accept our sincere apologies for the issues you described regarding room setup, the delivery of the practical elements, and the communication around your additional certificates. This is certainly not the level of service or professionalism we expect from our team, and we take your comments very seriously.

We are currently reviewing this matter internally with the trainer and the venue to ensure appropriate improvements are made and to prevent a reocurrence.

We truly value your feedback as it helps us improve our service, and we hope to have the opportunity to restore your confidence in us.

Rated 1 out of 5 stars

Extremely Poor Communication and Customer Support

I’m very disappointed with Avalon Care Training. I made a simple booking error (Leeds instead of London) and reached out several times via email and phone call, but received no meaningful response or assistance.

Any reputable training provider would have helped reschedule or offered at least partial flexibility. Instead, Avalon Care Training ignored me entirely and refused to resolve the issue or refund me.
This experience shows a serious lack of professionalism and customer care.

21 October 2025
Unprompted review
Avalon Care Training Limited logo

Reply from Avalon Care Training Limited

Thank you for taking the time to share your feedback.

We’re sorry to hear that you were disappointed with your experience. After reviewing your booking, we can confirm that the course was selected for our Leeds location rather than London at the time of purchase. As outlined in our booking terms and conditions, rescheduling requests are subject to specific timeframes, as courses require advance planning and resource allocation.

That said, we always aim to assist learners wherever possible. Following your contact with our team, a refund was processed to your original payment method shortly after your request.

We regret that you felt unsupported and are committed to continually improving our communication processes. If you would like to discuss this further, please contact our support team directly.

Kind regards,
Complaints Team
Avalon Care Training Ltd

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