AVA Reviews 3

They are selling Products at so goog price. When i was ill i Brought some medicine

I cancelled my subscription well before the trial period ended, yet I was still billed with no warning. The website clearly shows my account as cancelled, and there's absolutely nothing on the customer side indicating that a bill was due or generated. The only reason I knew I had a bill is because an associate emailed me threatening legal action for the unpaid bill of $200. I emailed back letting them know this is the first I heard of a bill. Support claimed the charge was valid because of when their system "generated" the bill--something users have no visibility into.

I found it incredibly unprofessional to email me threatening legal action for a bill that is not visible within their online platform on the consumer side AND they never emailed or mailed to my home address.

To make things worse, the same representative had previously messaged me in the app noting that I hadn't been logging in or using the service, which proves the cancellation was timely and they were aware I wasn't using the service. This feels deceptive and intentionally confusing. There's no transparency, no accountability, and no clear way for customers to verify their billing status.

I would strongly caution anyone considering this service--cancel early and take screenshots of everything, because the system does not make it easy to protect yourself.