Auto World StoreReviews 

12,193
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including model kits and diecast cars, often highlighting their detail and design. Many appreciate the reasonable pricing, especially for sale items, and the straightforward ordering process. Reviewers frequently commend the fast and secure delivery service, noting that items arrive well-packed and in excellent condition. The company is also highly regarded for its exceptional customer service, promptly resolving issues like manufacturing defects, missing parts, or lost packages by sending replacements or offering refunds without hassle. However, some customers also noted occasional issues with damaged packaging, missing items, or delays in order fulfillment, and a few experienced difficulties with the website or specific product functionality.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the top-quality diecasts and model... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and the... See more

Order

Customers consistently note positive experiences with order, highlighting the straightforward and... See more

Quality

Customers had positive experiences with quality, consistently praising the top-quality diecasts and model... See more

Price

Users describe positive interactions with price, with many reviewers finding the prices to be great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order is always right! Excellent sales and free shipping over fifty dollars captures my business! Releasing baby boomer model kits that were only out once before (1960 Chevy wagon) gets my cash ins... See more

Rated 5 out of 5 stars

Dependable online plastic model retailer tops the list. The webstore categories make it easy to shop and checkout. Great customer service and response to inquiries. No long delays with shipping and th... See more

Rated 5 out of 5 stars

Easy website to navigate the many Different Products. Ordering was quick and easy. Products ship fast and arrive in excellent condition sure to great care in packing and shipping. Prices are very re... See more

Rated 5 out of 5 stars

I have made multiple purchases (model kits and diecast cars) from Auto World. Very good products and good service. When a recent model kit had a manufacturing defect, replacement parts were sent out... See more


Company details

  1. Hobby Store

Written by the company

Autoworld Store - Your source for diecast, model kits, and slot cars


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(12,193)

1,925 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m old school 70 year old ,

I’m old school 70 year old ,. Been into toy cars since 1964 ,. Gonna keep the model kit going as long as I can ,. Wish there was more variety in the kits these days,. Wanna build some 1/16 scale Indy cars and big scale dragster motorcycles ,. Keep the supply line full ,. And thanks for yer business ,. Have a Winderful Day

4 May 2026
Rated 5 out of 5 stars

Showcase in the product having a…

Showcase in the product having a product on hand. The time from purchasing the product to the product being delivered to my home sufficient. Overall, I deal with a bunch of companies other than auto world of course, a lot of your competitors and by far auto world hold its own in customer satisfaction.

28 April 2026
Rated 4 out of 5 stars

Quick service-

Quick service-

Only reason for not being a five star is.

We always look forward to a new catalog & did not get one this time.

24 April 2026
Rated 1 out of 5 stars

Customer Service AWOL

Placed an order on Memorial Day, 5/25/26. Realized shortly thereafter it contained a mistake. Called customer service, left message. Since it was a holiday, didn't expect a call back until the next day. I called Customer Service 10 different times and never was connected to a person, only voicemail. Left one more message, but it is now Thursday and I still haven't been contacted. It appears "Customer Service" is a misnomer. Only rated 1 Star since no option to give a goose egg.

26 May 2026
Rated 5 out of 5 stars

Shipping Experience

I get the items that I order and they are packed nice so that there is no damage to the items. Also like the packing list that shows the items that I ordered.

21 April 2026
Rated 5 out of 5 stars

Great kits and service

I have made multiple purchases (model kits and diecast cars) from Auto World. Very good products and good service.
When a recent model kit had a manufacturing defect, replacement parts were sent out promptly.

29 April 2026

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