Picking up the car in the airport was perfect, service level was high and information etc was super kind and fast. When picking up the service was not quite as good and friendly, seemed we where most... See more
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The counter agent was very helpful when it came to an issue surrounding my IDP. We had to bear a little more financial burden than originally quoted but we were happy to still rent the vehicle. That b... See more
Company replied
Constumer focus at your autovia desk at the airport can be more and better focussed on the customer instead of colleagues am ong themselves. Service at the pickup location was very good.
Company replied
Easy process. Reasonable hire cost. Car in great condition, and no problems on returning; full deposit returned. Giuseppe at the Palermo airport office was fantastic; he even ran my wallet into th... See more
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Company details
About autovia.it
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
In tutta Italia, 00000, In tutta Italia, Italy
- +39 02 84065
- info@autovia.it
- autovia.it
Auto e furgoni
4.0
Great
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pepe and staff were amazing on my 3week…
Pepe and staff were amazing on my 3week journey in Sicily!
Best,
MZ
31 August 2026
Reply from autovia.it
Dear Customer,
thank you for your kind feedback. We are happy to know that your experience with our team was a good one.
The Autovia Team
They are excellent and give nice cars
They are excellent and give nice cars. Good people at the service👍
30 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we truly appreciate your review. Thank you for choosing Autovia and for placing your trust in us.
The Autovia Team
Good service
I had a great experience with the customer service, especially with Carmen. She was very helpful, friendly, and professional throughout. I really recommend this car hire company and would definitely use them again. Excellent customer service! ⭐⭐⭐⭐⭐
30 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
thank you for your positive review. We are glad that everything went smoothly during your rental.
The Autovia Team
Extremely deceptive and unprofessional business practices
Extremely deceptive and unprofessional business practices by Autovia and Ecovia in Puglia. I paid a premium total of €700 for a 7 day rental, averaging €100 daily which included third-party (DiscoverCars) Full Coverage Insurance and a €95 one-way drop-off fee from Brindisi Airport to Bari Airport. I contractually booked a mid-tier family Compact SUV (Ford Puma). Instead, they forced us into a low-spec, stripped-down commercial passenger delivery van (Ford Tourneo) with boxy sliding doors and absolutely zero factory navigation software. Navigating an unfamiliar delivery van through a foreign country on unknown roads with no built-in dashboard maps is stressful.
Since the insurance was through the booking platform, the agent informed me at the desk that any potential damage would have to be paid out-of-pocket first and then reimbursed. However, receiving such a low-spec vehicle for premium SUV pricing is completely unacceptable.
Worse yet, out of the money paid at the desk, €160 was an itemized premium fee specifically for two child safety seats. In return, they handed us a generic black seat and a worn, completely unpadded blue plastic booster sleeve. This booster retails brand new in local Italian shops for under €15. Charging a family €160 for €30 worth of cheap, substandard plastic equipment is an outrageous and unfair overcharge for a family safety feature. Do not trust their 'upgrade' or 'similar vehicle' excuses. They pocket premium money for family SUVs and hand you rock-bottom commercial delivery vans. If you are traveling to Puglia with children, avoid Autovia and Ecovia at all costs.
17 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry that the rental did not meet your expectations.
We would first like to clarify that reservations are made for a vehicle category, not for a guaranteed specific model such as a Ford Puma. If the booked category is unavailable, a different vehicle within the applicable category, or in some cases a higher category, may be provided. Whether the Ford Tourneo you received corresponded to the category actually booked can only be assessed from the reservation details; the absence of factory navigation alone does not determine the rental category.
Regarding the Full Coverage purchased through DiscoverCars, this is separate from Autovia’s own protection plans. With third-party broker coverage, any amount due to the rental company may first have to be paid to Autovia and then claimed back from the intermediary according to that coverage’s terms. This is the normal structure of cover purchased through external brokers, not something specific to DiscoverCars.
Child seats and boosters are optional rental accessories and their rental price is not based on the retail purchase price of the item. We do, however, understand your dissatisfaction if the condition or quality of the equipment provided did not meet your expectations.
We must also be clear that we cannot accept the description of Autovia as a “scam” or the allegation of “extortion”. Publicly accusing a company of fraudulent or extortionate conduct is a very serious allegation and, if unsupported, may be defamatory. Any dispute concerning the vehicle category or accessory charges should be assessed against the booking and rental documentation.
The Autovia Team
Very pleasant experience
Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.
29 August 2026
Reply from autovia.it
Dear Customer,
thank you for your feedback. We are pleased to know that you were satisfied with the service you received.
The Autovia Team
Vehicle refused over standard UK Amex format—family left stranded
This review concerns the Autovia Palermo Airport desk that handled my collection on 8 August 2026. I arrived on time with my passport, driving licence and original physical UK American Express card. The card was in my name but, as is standard on many UK Amex cards, it displayed my first-name initial and surname. The desk refused to release the prepaid vehicle solely because my first name was not printed in full.
I received no vehicle, keys or practical alternative assistance. My family was left stranded and I had to arrange an emergency replacement rental costing £1,515.65. The replacement company accepted the same card without difficulty.
Regardless of the booking intermediary, refusing a prepaid vehicle over this card-name format—with no workable solution at the desk—was an extremely stressful and expensive experience. Customers using UK-issued Amex cards should obtain written confirmation before travelling that the precise printed name format will be accepted.
8 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the stressful situation you and your family experienced at Palermo Airport.
For the rental guarantee, Autovia requires an eligible physical credit card in the main renter’s name. The details shown on the card must allow the desk to verify that the cardholder and the renter are the same person. Where a card displays initials or an abbreviated name, additional verification may sometimes be necessary if the identity cannot be established with sufficient certainty.
However, our rental conditions do not state that a card must automatically be refused simply because the first name is shown as an initial. For this reason, the exact circumstances of the refusal you describe need to be checked against the card presented, your identification documents and the records from the desk.
The fact that another rental company accepted the same card does not by itself determine whether it met Autovia’s guarantee requirements, as each company applies its own procedures. That said, we understand your frustration at receiving no vehicle or practical alternative after arriving with a prepaid booking.
Please send the booking confirmation, rental voucher, a copy showing how the name appears on the Amex card, and any documentation provided at the desk to customercare@autovia.it so that this specific case can be reviewed accurately.
The Autovia Team
Everything went well with the rental
Everything went well with the rental. Car was lovely and service was good. Gentleman on counter was helpful although both times went there he was alone, so we had to wait a bit.
23 August 2026
Reply from autovia.it
Dear Customer,
thank you for your positive rating. We are delighted that our service met your expectations.
The Autovia Team
A truly appalling experience with Autovia/Ecovia at Pisa Airport
I booked car hire via Ryan AIr with Autovia/Ecovia. However when I presented at Autovia/Ecovia desk at Pisa Airport their representative refused to release car at the airport desk on pretext that they claimed my credit card to be used for deposit payment was from a “digital bank”. All other documentation was in order and not disputed eg credit card in my name as lead driver, valid confirmation email and valid ID.
However credit card presented was a VISA physical card, was not virtual payment card and is not issued by a “digital bank” as confirmed by my credit card company. I have used this credit card without any issue for previous car hire in the past including at Pisa Airport. The rental agreement received from Ryan Air furthermore makes no reference to “digital banks” as not being acceptable
Autovia/Ecovia therefore had no right to refuse my card.
What is a significant concern is that Autovia/Ecovia representative at the desk at Pisa was then prepared to release the car if I was prepared to pay a non-refundable “protection fee” of €300 to Autovia/Ecovia using the very same VISA credit card which they had earlier refused. I was appalled by this. This is at best poor practice and at worst potentially fraudulent.
To add to the extremely stressful experience Autovia/Ecovia representative was unhelpful and unsympathetic throughout.
We were forced to hire a car with another company at the airport at a much higher rate. This other car hire company had no problems accepting the very same credit card which Autovia/Ecovia had earlier refused
I have contacted Autovia Customer care direct but to date I have only received a perfunctory AI generated response from them saying that they will look into this incident.
A truly appalling experience from the start which has has ruined my vacation.
1/5 star rating is the lowest I was able to give in order to leave a review but if given the choice I would have given 0/5.
7 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the experience you describe and for the stress caused at the Pisa Airport desk.
We would like to clarify that the issue is not whether a bank is “real” or “digital”. For the rental guarantee, the card must meet Autovia’s requirements for the security deposit and pre-authorisation. A card may therefore be unsuitable as a guarantee even if it is a physical Visa credit card. The fact that another rental company accepted the same card does not automatically mean that it meets Autovia’s requirements, as each rental company sets its own guarantee conditions.
When the standard guarantee requirements cannot be met, the branch may in some cases offer an alternative full protection solution that allows the rental to proceed. The fact that the same card could be used to pay for that protection is not inconsistent: making a payment and providing a card suitable for a security pre-authorisation are two different operations. The protection remains optional and the customer is free to accept or decline it.
We are sorry, however, if the reason for refusing the card was explained simply as it being from a “digital bank”. The reason should have been explained clearly and based on the actual characteristics of the card.
We also cannot accept the suggestion of potentially fraudulent conduct. Alleging publicly that a company may be acting fraudulently is a very serious accusation which, if unsupported, may be defamatory. Any dispute about whether the card met the rental requirements must be assessed on the actual booking conditions and the technical characteristics of the card presented.
Since you have already contacted our Customer Care, the case should now be reviewed on the basis of the booking documents, the exact card type and issuer, and the conditions communicated to you at the time of booking.
The Autovia Team
Awful experience
Awful experience. They would not accept a Revolut Mastercard as this "was not a real bank" and tried to charge us 48 Euro extra per day. The lady in Sardinia Cagliari airport was incredibly rude and told us to wait for 1 hour for the manager. Would not recommend. Useless
27 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the experience you describe and for the way the situation was handled at the Cagliari desk.
For the rental guarantee, Autovia requires an eligible physical credit card in the main renter’s name, suitable for the required pre-authorisation. Some Revolut cards may not meet these guarantee requirements, depending on the type of card and its characteristics. The reason, however, should always be explained clearly and professionally.
When the standard guarantee requirements cannot be met, the branch may in some cases offer an alternative full protection solution that allows the rental to proceed. This option is not mandatory and the customer is free to accept or decline it.
We are also sorry to read about the attitude you experienced and the long wait for assistance. Courtesy and clear information should always be part of the service.
The Autovia Team
The experience was very good
The experience was very good. The pick-up and drop-off process was very quick and straightforward. The staff were also very helpful and professional. Most importantly, they don’t try to surprise you with hidden or extra charges when you return the vehicle. Very professional and trustworthy.
26 August 2026
Reply from autovia.it
Dear Customer,
thank you for your kind review and for choosing Autovia. We are glad you enjoyed your experience with us.
The Autovia Team
Excellent from start to finish
27 August 2026
Reply from autovia.it
Dear Customer,
thank you for sharing your experience. We are very pleased to know that your rental with Autovia was a positive one.
The Autovia Team
Very disappointing rental experience — downgraded car and forced insurance
I recently rented a car from Autovia and had a very disappointing experience. Although I had reserved and paid for a Volkswagen T‑ROC, I was given a BYD ATTO 2, which is a clearly inferior category. No explanation or compensation was offered for the downgrade.
On top of that, I was forced to purchase full insurance at €56 per day because I did not present a physical credit card for the deposit. I did provide a valid digital credit card, but the staff refused to accept it, leaving me with no choice but to pay the extra cost.
The employee who attended us was unhelpful and unfriendly, making the whole process even more unpleasant.
I contacted Autovia’s customer service with a detailed complaint, but I never received any response. email: info
Overall, the experience resulted in unexpected costs, poor service, and a vehicle downgrade. I cannot recommend this company based on how we were treated.
** Mail sent to the customercare address the 27th of August. Waiting response **
18 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the experience you describe and for not having received a response to your complaint.
We would like to clarify two points. Reservations refer to a vehicle category rather than to a specific make or model. Therefore, a Volkswagen T-ROC is not guaranteed as an exact model. However, if the BYD ATTO 2 provided belonged to a lower category than the one actually booked, this should be checked against your reservation.
Regarding the deposit, Autovia requires a physical credit card in the main renter’s name and suitable for the required pre-authorisation. Digital or virtual credit cards are not accepted as a rental guarantee.
When the standard guarantee requirements cannot be met, the branch may in some cases offer an alternative solution with full protection that allows the rental to proceed. This solution is optional, but if it is declined and no eligible physical credit card is available, the vehicle may not be released.
Since you also report a possible category downgrade and state that you have already submitted a detailed complaint without receiving a reply, please send the booking confirmation, rental agreement, documentation relating to the vehicle provided, the €56-per-day protection charge and the correspondence already sent to customercare@autovia.it, so the case can be reviewed in full.
The Autovia Team
Reply from autovia.it
Gentile Cliente,
la ringraziamo per aver dedicato del tempo a lasciarci una recensione. Siamo felici che abbia apprezzato il servizio ricevuto.
Il Team Autovia
Significant delay on arrival at Bari…
Significant delay on arrival at Bari Airport. Car did not arrive, staff were very confused and helpless. Had to accept a damaged car as office was about to close. Drop off at Naples airport - staff member was also very unhelpful and was charged for petrol despite filling up just outside the airport. Would definitely not recommend.
1 August 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the difficulties you experienced both at collection in Bari and at return in Naples.
We regret the delay in receiving the vehicle and the fact that, according to your account, you had to accept a car with existing damage because the office was close to closing. Any pre-existing damage should be correctly recorded at collection.
Regarding the fuel charge, the vehicle must be returned with the same fuel level as at collection. Since you state that you refuelled immediately before returning the car, the charge should correspond to the fuel level actually recorded at return.
We are also sorry that the assistance you received at both locations did not meet your expectations.
The Autovia Team
I had a problem with my credit card
I had a problem with my credit card, and we proposed to the office employee to buy the service of a second driver for my wife, so she could use her credit card only for the deposit, because the total payment of the rental invoice was prepaid online. The employee didn't accept, making pressure on us that she wouldn't rent the car. And then she proposed us to buy the highest insurance possible, so it wouldn't be necessary to make a deposit. I emphasize that the insurance amount was 250 euro approximately, and we had rented the car for 170 euro. We accepted because we understood that that there wasn't other way. What we noticed next was that she had blocked even the amount of the deposit form my debit card, the one that was used to pay the insurance.
26 August 2026
Reply from autovia.it
Dear Customer,
we are sorry that the issue with the payment card made the collection process unclear and stressful.
The credit card used as a rental guarantee must normally be in the name of the main renter. Adding your wife as a second driver would therefore not automatically allow her credit card to replace the guarantee required from the person holding the rental agreement.
When the standard credit-card requirement cannot be met, the branch may in some cases offer an alternative solution with full protection that allows the rental to proceed using a different payment method. This solution is optional and the customer remains free to accept or decline it.
However, you also state that after purchasing the protection you found that a deposit had still been blocked on your debit card. If the solution offered at the desk was specifically presented as removing the need for that deposit, this point should be consistent with the conditions actually applied to the rental.
We are sorry if these different elements — main renter, second driver, protection plan and deposit — were not explained clearly enough at collection.
The Autovia Team
I have rarely experienced worse…
I have rarely experienced worse customer service. We spent around three hours at this office simply waiting to get our rental car.
The entire process was painfully slow and inefficient. Employees would repeatedly interrupt the customer they were dealing with to answer phone calls, meaning even straightforward requests took an unreasonable amount of time.
We needed to change the main driver on the booking, which they initially refused to do. Only after we paid an additional €600 insurance fee did they suddenly agree to make the change.
Communication was another major issue. For a rental office located at an international airport, where a significant proportion of customers will inevitably be from abroad, the level of English spoken by the staff was surprisingly poor. On top of that, we found several members of staff rude and unhelpful.
And this clearly wasn't an isolated experience: during the approximately three hours we were there, we witnessed at least four other customers complaining about the service.
The whole experience was unnecessarily stressful, expensive and incredibly frustrating. I would only recommend booking here to my worst enemies.
In addition they still haven't released the holding deposit charge on my credit card despite it being a month since we returned the vehicle.
25 July 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the long wait and for the service you describe at the desk.
A change of the main renter is not simply an administrative change, particularly when the booking has been made through a broker. The person who signs the rental agreement must meet the applicable requirements, including those relating to documents and the credit card used as a guarantee, and changes to a third-party booking may require different contractual arrangements.
An Autovia protection plan is optional and is separate from the identity of the main renter. In some circumstances, however, a full protection solution may make it possible to proceed with a rental where the standard guarantee requirements cannot otherwise be met. This does not mean that purchasing additional protection is itself a mandatory condition for changing the driver.
We are nevertheless sorry for the three-hour wait and for the attitude and communication difficulties you report. Even when a booking requires additional checks or changes, customers should receive clear, courteous and understandable explanations.
The Autovia Team
Smooth and professional experience at Brindisi Airport
This was my first time renting a car from Autovia, and the entire experience at Brindisi Airport was very smooth, from collecting the keys to returning the vehicle.
The staff were friendly, professional and helpful throughout the rental. Sara was especially helpful, and the staff member who assisted us when we returned the car was equally welcoming and professional.
A €900 security deposit was pre-authorised on my card when I collected the vehicle. The day after returning the car, I checked my account and the pre-authorisation was no longer showing. The process has been handled smoothly so far.
Based on my personal experience, I would happily rent from Autovia again and recommend the Brindisi Airport branch.
Thank you for the friendly and professional service.
24 August 2026
Reply from autovia.it
Dear Customer,
thank you very much for sharing your experience with our Brindisi Airport branch.
We are delighted that everything went smoothly from collection to return and that you appreciated the professionalism and helpfulness of our team, especially Sara.
We are also pleased that the security deposit release was handled promptly after the rental.
Thank you for choosing Autovia and for recommending us. We look forward to welcoming you again.
The Autovia Team
This company is disgusting
This company is disgusting, the staff at pisa airport are so rude . Made a mistake and forgot my credit card, my wife booked it on her credit card but put me as the main driver , they wouldn't let us change the main driver to my wifes name, they said if we get intouch with the broker which we did we would have to wait 3hours for another car. Spoke with the broker again because we were meeting people and he said if you cancel you would lose 150euros . After been in the airport for 3hour we booked with someone else. Don't mind losing 150 euros we made a genuine mistake but your trying to put it down as a no show which is bullshit and charge the full price, You need to give your employees a lesson in customer relations so arrogant. My advice do not use this company
20 June 2026
Unprompted review
Reply from autovia.it
Dear Customer,
we are sorry for the experience you describe at Pisa Airport and for the way you felt you were treated by our staff.
For vehicle collection, the required physical credit card must be in the name of the person who is the main renter and signs the rental agreement. A card belonging to another person, including a spouse, cannot automatically be used as the guarantee when the booking is in a different name.
Changing the main renter on a booking made through a broker may also require the booking to be amended or reissued by the intermediary, as Autovia cannot simply change the contractual holder of a third-party reservation at the desk.
We understand that you acknowledge forgetting your credit card and that you were prepared to accept the €150 cancellation cost communicated by the broker. However, you specifically dispute the subsequent classification as a no-show and the charging of the full rental amount. This point depends on how the broker and the reservation system recorded the case and needs to be checked against the actual documentation.
Please send the booking confirmation and all emails or messages exchanged with the broker regarding the attempted change, cancellation and no-show classification to customercare@autovia.it, so the handling of the reservation can be reviewed.
We are also sorry for the attitude of the staff as you describe it. Even when the rental requirements cannot be met, customers should receive clear and courteous explanations.
The Autovia Team
Reply from autovia.it
Gentile Cliente,
grazie per averci lasciato il suo feedback. Siamo contenti che l’esperienza sia stata piacevole e soddisfacente.
Il Team Autovia
Very friendly and helpful!
24 August 2026
Reply from autovia.it
Dear Customer,
we are happy to see your positive rating. Thank you for choosing Autovia for your journey.
The Autovia Team
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