Completely false claim made after car returned - DO NOT USE or if using pay for excess insurance. We returned car with no incident and they claimed that license plate had been damaged. And then procee... See more
Company replied
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See what reviewers are saying
The staff was very helpful, we got a clean excellent car, and had no problem during the whole trip.
Company replied
Located a few steps away from arrivals in the airport. Staff very friendly. The car was great and easy process for collecting. Holding deposit is low compared to some other rental companies. No hassle... See more
Company replied
The staff was very kind and helpful as we were traveling with wheelchairs, the assistance was appreciated a lot! I just wanted to mention it and hope you forward this to the staff at Verona Airport! M... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Aeroporto 1, 37066, Caselle, Veneto, Italy
- +39 045 860 0858
Auto e furgoni
4.7
Excellent
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from autovia.it - Verona Aeroporto
Dear customer, your positive feedback motivates us to continue delivering a reliable and professional service.
The Autovia Team
🚨DO NOT BOOK WITH THESE CROOKS!🚨
🚨🚨🚨DO NOT BOOK WITH THESE CROOKS! 🚨🚨🚨
Unsafe cars, zero support, €200+ owed to me, and an unauthorised charge 4 months later. Avoid!
Key points:
- Car became dangerous and undriveable on Day 2
- Customer service was useless and obstructive
- Left us stranded and forced us to pay for taxis and fuel
- Took 5 months to refund basic costs
- Then made an unauthorised charge to my credit card months later
I have never experienced such a shocking combination of unsafe vehicles, incompetence, and outright dishonest behaviour from a car hire company.
On the second day of our rental, the car became undriveable and lit up with multiple critical safety failures, including:
- Emergency braking unavailable
- Stability control fault
- Traction control fault
- Hill hold/descent faults
- Lane assist unavailable
This was not a minor inconvenience — the vehicle was clearly unsafe to drive.
Autovia’s response was disgraceful. Customer care was completely unhelpful and spent 5 hours trying to push us to sort recovery ourselves before reluctantly accepting they had to deal with it.
After the tow truck collected the broken car, Autovia then dumped the problem entirely on us. We were instructed to take a taxi at our own expense to the nearest branch over an hour away. No transport was provided, no assistance offered, no apology — just “go there yourself”.
The replacement car was another insult:
- Handed over dirty
- Not even properly fuelled
- We had to pay to refill it immediately
Then came the customer service nightmare. Communication from Autovia was beyond appalling:
- Emails were answered weeks later, if at all
- Many messages were simply ignored
- Some responses were blatant lies
- They repeatedly ignored what had already been clearly explained and documented, forcing us to start over again and again
I only got any resolution through Booking.com
It felt like dealing with a company hoping customers would just give up out of exhaustion.
The financial side was just as unacceptable: it took five months to recover even the taxi cost (over €200), and we had to give up on claiming other expenses entirely.
And the worst part: Autovia charged my credit card FOUR MONTHS after the rental ended with no authorisation, no justification, and no explanation.
This was not an error — it was an unauthorised charge, and I only got my money back by going through my credit card company.
Autovia showed complete disregard for customer safety, basic service, and lawful conduct.
🚨🚨🚨AVOID THIS COMPANY AT ALL COSTS! 🚨🚨🚨 Hire literally anywhere else.
25 August 2025
Unprompted review
Brilliant company - no hassle!
Brilliant company. Booked direct and was easy. Cheapest by far and didn’t charge for extra drive. The car was exactly what we asked for and brand news. The customer service was excellent upon arrival. No upselling of insurance and really friendly. Was on our way very quickly. I would definitely book with this company again
3 December 2025
Reply from autovia.it - Verona Aeroporto
Thank you very much for your wonderful 5-star review! ⭐️
We are delighted to hear that booking directly was easy and convenient, and that our Verona team provided friendly, transparent and efficient service with no unnecessary upselling. We’re also happy that the car was exactly what you requested and brand new, and that you were able to get on your way quickly.
Knowing that you would choose our company again truly means a lot to us. We look forward to welcoming you back on your next trip.
Il Team Autovia
Excellent service
Excellent service, very fast, no waiting time when I picked up my car
23 October 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
thank you very much for your 5-star review! 🌟
We’re delighted to hear that you found our service excellent, fast, and efficient, with no waiting time at the pick-up — exactly the experience we strive to offer every customer.
Your satisfaction is our greatest reward, and we truly appreciate your trust in Autovia. We look forward to welcoming you again soon!
The Autovia Team
Reply from autovia.it - Verona Aeroporto
Dear Customer,
thank you for your positive feedback! We’re glad to hear you appreciated both the efficiency of our service and the quality of the car. Next time, we’ll do our best to earn that fifth star!
Best regards,
The Autovia Team
Nice service and very quick when we…
Nice service and very quick when we picked up the car. The vehicle was in extremely good condition.
10 August 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
thank you for your kind feedback! We are glad to hear that you appreciated both the quick service at pick-up and the excellent condition of the vehicle.
We always aim to provide a smooth rental experience and your 4-star review motivates us to do even better.
We look forward to welcoming you again soon — and hopefully earning that 5th star next time!
Best regards,
Autovia Team
Great customer experience
Staff was very helpful during pick up and drop off, very quick and professional service which made my experience great. Vehicle was new, clean and had no issues with it. Strongly recommend!
3 August 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Simple, clear, and kind
We arrived at the counter, there were two customers in front of us who were being served, we placed our order, credit card, and driver's license, five minutes, we received keys to an upgraded car.
We returned,
Five minutes and we were outside,
Efficient service, good car,
What more could you ask for
23 July 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Verona Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Autovia very good rental
Upgraded car. Very good service and car rent office easy to find.
20 July 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Verona Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Great and friendly service
Great and friendly service. We got a choice of cars to pick from. Very helpful staff, pickup and drop-off was smooth like butter.
1 July 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Great service and very easy communication
Great! The man behind the desk was very friendly and sweet.
The communication was clear.
We had a brand new car.
Next time I will rent a car here again.
Thanks Autovia.
Regards,
Angelique
17 June 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Quite Good experience
Good experience. However the right front light was off, and no windscreen cleaning liquid… but the car was ok.
27 May 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
Thank you for your feedback and for sharing your experience with us. We're glad to hear that overall the car was satisfactory and that you had a good rental experience.
We apologize for the issues with the front light and the missing windscreen washer fluid — this is not up to our usual standards. Your comments have been noted and forwarded to our maintenance team to help us improve the vehicle check process.
We hope to have the opportunity to serve you even better next time.
Best regards,
The Autovia Team
Pre information was clear and…
Pre information was clear and informative and the pickup and drop off process was smooth and efficient
22 May 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
thank you for your kind feedback! We're pleased to hear that you found the information clear and that both the pick-up and drop-off processes went smoothly.
We look forward to welcoming you again on your next trip!
Best regards,
The Autovia Team
Great Service
We had an engine problem with the first car rented in Venice. Because of travel we took the car to the Verona and they exchanged the car out with kindness and efficiency!
10 May 2025
Reply from autovia.it - Verona Aeroporto
Dear Customer,
Thank you for your kind feedback!
We’re sorry to hear about the engine problem with the first car, but glad our team in Verona could assist you quickly and efficiently with a replacement.
Your satisfaction is very important to us, and we look forward to serving you again in the future.
Best regards,
The Autovia Team
Reply from autovia.it - Verona Aeroporto
Thank you very much for this very positive review. We hope to see you again soon in one of our many branches.
See you soon, the Autovia team
Reply from autovia.it - Verona Aeroporto
We are happy to know that our service met your expectations! Thank you for your trust and for taking the time to leave us a review. See you soon for another rental with Autovia!
fast and easy
13 February 2025
Reply from autovia.it - Verona Aeroporto
Thank you so much for your 5 star review! We are happy that your experience with Autovia was positive and that our service met your expectations. We are waiting for you for your next rental!
NEVER GOT MY DEPOSIT BACK 👎🏻
16 September 2024
Unprompted review
Reply from autovia.it - Verona Aeroporto
Dear Customer,
We inform you that Autovia undertakes to return the sum in full after having verified the validity
conditions of the vehicle and the correct fulfillment of the driver's obligations. Once our systems
have released the sum held as a deposit, however it could happen that the released amount does not appear immediately
available due to interbank processes not dependent on Autovia.
We will be happy to carry out further checks and provide you with evidence of the status of the deposit, for this reason we invite you to send the details of your rental to the following email address: customercare@autovia.it
Best regards,
Autovia Staff
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