Picking up the car in the airport was perfect, service level was high and information etc was super kind and fast. When picking up the service was not quite as good and friendly, seemed we where most... See more
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Perfect and easy Welcome. Car was OL. Next time, I would prefer to get someone for return at your company boxe to know where I can park the car (full line occupied) and no check out before leasing.... See more
Company replied
We were supposed to pick up a 100% prepaid car from Europe car but as we arrived one hour later, they cancelled our car without compensation. And didn’t even help with a new booking. We went to the ne... See more
Company replied
I booked through Ryanair with full insurance. On Bergamo AirPort the employee from the desk wanted to sell me another insurance because they told me the Ryanair insurance is not valid ?? He even got m... See more
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Aeroporto, 13, 24050, Orio al Serio, Bergamo, Italy
- +39 035312940
Auto e furgoni
4.4
Excellent
434 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Company with very damaged cars
We had a very negative experience, the car we hired was in a terrible state, on return the attendant asked us to wait for a couple of minutes & disappeared for 25 minutes, we were not happy to just leave the car without handing it back, the office at the terminal was closed, when they eventually answered the phone, another man just shouted at me, this made us late for our flight & really ended our trip on a bad note, I do not recommend this company.
16 March 2025
Unprompted review
Reply from autovia.it - Bergamo Aeroporto
We are sorry to hear that your rental experience did not fully meet your expectations. We have a clear and transparent policy and a highly qualified and trained staff to support the customer throughout the rental experience.
What you report is not acceptable and we will take care to carefully verify with the branch staff, highlighting that Autovia is firmly against any type of poor service and requires maximum attention to customer needs.
We remind you that Autovia provides its customers with a customer service service in order to respond to any complaints and satisfy specific needs. For further clarifications you can contact us by writing an email to the following address: customercare@autovia.it.
Thank you, the Autovia staff
Reply from autovia.it - Bergamo Aeroporto
Thank you very much for this very positive review. We hope to see you again soon in one of our many branches.
See you soon, the Autovia team
Reply from autovia.it - Bergamo Aeroporto
Thank you for your wonderful feedback! Customer satisfaction is our priority, and knowing that you enjoyed our service fills us with pride. We hope to see you again soon for another rental with Autovia!
Bergamo Aeroporto 👍
Everything went well, I just had to call about the unblocking of the deposit, which took place within 10 minutes. after a prompt. Other rental companies unblock immediately after returning the vehicle. But even so, after my first experience with this rental company, I rate it positively and will use it at the next opportunity
6 March 2025
Reply from autovia.it - Bergamo Aeroporto
Thank you for your opinion! We are happy to know that you had a good experience with us. We work every day to improve and we hope that your next experience with Autovia will be even better!
The car was better than expected.
The car was better than expected.
The staff was very polite, service and assistance after rent was perfect, no any stress.
I will recommend to all my friends to use this company.
Thank you!
B.r.
Ernestas
6 March 2025
Reply from autovia.it - Bergamo Aeroporto
Your words motivate us to always improve! Thank you for choosing Autovia and for sharing your positive experience. We will be happy to welcome you again for your next trip!
Reply from autovia.it - Bergamo Aeroporto
Grazie per la sua splendida recensione! Il nostro team lavora ogni giorno per offrire un servizio di qualità e il suo feedback è la conferma che siamo sulla strada giusta. La aspettiamo per il suo prossimo noleggio con Autovia!
Reply from autovia.it - Bergamo Aeroporto
Thank you so much for this very positive review. We hope to see you again soon in one of our many branches.
See you soon, the Autovia staff
Wrong car chains and bad service
I rented a car to go to a winter resort in Italy. The car of course did not have winter tires. The person at the desk said the car has chains provided in the trunk. However, when I approached a place in the mountain that I had to use the chains, I realized that they were size 13, while the car tires were size 18. I had a total loss of time and a bad experience trying to reach where I was going to. I had to buy a pair of chains, barely making it to a gas station 50 km away. Autovia refused to take any responsibility about the small sized chains they provided and also refused to refund me for the pair of chains I had to buy. As an overall, very bad service and unreliable vehicles maintenance.
22 December 2024
Unprompted review
Reply from autovia.it - Bergamo Aeroporto
We are sorry to read what happened.
The request for reimbursement of the purchased chains must be sent to our email address customercare@autovia.it including the rental details and a copy of the invoice in the name of Autovia. Our colleagues will evaluate the entire situation and quantify any compensation.
Auto well clean
Auto well clean, easy to find at the parking.
Outstanding staff courtesy and instruction.
23 February 2025
Reply from autovia.it - Bergamo Aeroporto
Thank you very much for this very positive review. We hope to see you again soon in one of our many branches.
See you soon, the Autovia staff
Excellent
Guy at the desk was fantastic and helpful. Car was very clean and easy to drive over long distances.
Delighted with the service.
17 February 2025
Reply from autovia.it - Bergamo Aeroporto
Your words motivate us to improve even more! Thank you for choosing Autovia and for sharing your positive experience. We will be happy to welcome you again for your next trip!
Beware of Hidden Charges – Dishonest Practices!
I recently rented a Citroën C3 for three days from this company at Milan Bergamo Airport, and I feel completely misled by their pricing and deposit policy.
At the time of rental, the employee at the counter clearly wrote down that €250 was a refundable deposit and €100 was the rental fee. However, after returning the car, I was only refunded €100 and later told that the €250 was actually the rental cost – something that was never properly explained to me on-site.
In good faith, I did not immediately verify the receipts, which was my mistake. However, charging €250 for a basic economy car for three days is outrageous compared to market prices in the area. This feels like a classic tourist trap, where unclear information leads to unexpected and unfair charges.
Despite reaching out to the company multiple times, they either ignored my concerns or provided unhelpful responses. I highly advise other travelers to double-check all charges, demand clear written breakdowns, and consider using a more transparent rental company.
13 February 2025
Unprompted review
Reply from autovia.it - Bergamo Aeroporto
Thanks for leaving a review. We are sorry that our service did not meet your expectations.
We would like to better understand the reasons for your disagreement in order to improve in the future. If you like, contact us directly at customercare@autovia.it to find out more about your report.
Best Regards
very good and clean car
very good and clean car, the report at the end was honest and the price was honestly unbeatable.
3 February 2025
Reply from autovia.it - Bergamo Aeroporto
Thanks for your wonderful review! Our team works every day to offer a quality service and your feedback is confirmation that we are on the right path. We are waiting for you for your next rental with Autovia!
The car was new and trouble free
The car was new and trouble free, it was going up the hill very easily. I received a better car than what I have booked (automatic - hybrid instead of a manual one). The pick-up and drop-off process was clear. There was a bit of a queue for the pick-up, but this is expected, given the low price and big demand. I rented the car via Ryanair page, I purchased a full insurance from their site, no one was forcing me to buy an additional insurance at the time of pick-up, contrary to many other comments. Note: for the full insurance from Rentalcovers to be valid, the CDW must be included in the rental agreement. Overall, I had a very positive experience. I rented the car from Bergamo airport.
22 January 2025
Reply from autovia.it - Bergamo Aeroporto
Thanks for your wonderful review! Our team works every day to offer a quality service and your feedback is confirmation that we are on the right path. We are waiting for you for your next rental with Autovia!
It's a Great service
It's a Great service, if you ever go to Milan an your airport it's Bérgamo definitely you should rent a car in Autovía, ask for Nicoletta she is the best she speaks many languages and she will assist you in the best way, the car are in a great condition.
9 December 2024
Everything was ok
10 December 2024
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