AutoStar Transport Express Reviews 

295
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the highly efficient transport service that consistently delivers vehicles safely, securely, and right on schedule. People also deeply appreciate the consistently clear communication provided by helpful coordinators and the very reasonable pricing offered throughout the entire shipping process. Some reviewers were not happy with sudden unexpected price increases and frustrating delivery delays experienced during long-distance transit. Customers additionally mentioned extremely slow responses when trying to reach support staff and occasional minor issues with vehicle handling or communication lapses from carriers.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting professional staff, competitive... See more

Delivery service

People report positive experiences with delivery service, highlighting timely arrivals and consistent... See more

Staff

Consumers find staff to be positive, highlighting professional, helpful, and accommodating coordinators who... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with competitive and... See more

Response time

Clients share positive opinions on response time, highlighting prompt phone calls, fast and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AutoStar picked up our Lexus in Kentucky and delivered it to Florida in just a few days. At every point, they were professional and responsible. A flight cancellation delayed our return by one day. Ev... See more

Company replied

Rated 5 out of 5 stars

Great Transportation company, Carlos Meffe Transport Coordinator got me best transporter and best price. My bucket truck was transported from Cabot, Arkansas to South New Jersey in less than 48 hours... See more

Company replied

Rated 5 out of 5 stars

Excellent experience, a very good company to deal with. They got me a transporter super fast, no waiting, easy pick up of my vehicle and quick drop off 4 days later (from NJ to NM). Good follow ups vi... See more

Company replied

Rated 5 out of 5 stars

I used auto star to transport my Subaru from Boston to California. M Alexander was the driver and he and the company was as timely as possible with pickup and delivery, and kept me posted with d... See more

Company replied


Company details

  1. Vehicle Shipping Agent

Written by the company

Offering the highest rated services in the car shipping and auto transport industry AutoStar has grown a strong reputation on reliability and transparency. Fill in quote request form on this page and a Transport Coordinator will happily call you today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(295)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

They safely transported my car with no damage and for a great price and punctual delivery.

6 August 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Yasmin Sairally @ 786-725-5995: Thanks Devan for the nice review. We are very happy to hear that the transportation went smoothly and you are satisfied with the service. We always make sure to work with reputable carriers to guarantee great service to our customers. If you have any friends or family looking for help to ship a vehicle, please don't hesitate to call me on the toll-free number 888 802 8250 ext 2233, or directly at 786-725-5995, or by email to yasmin.sairally@autostartransport.com

Rated 5 out of 5 stars

I recently shipped my car with Autostar…

I recently shipped my car with Autostar and had a great experience. The process was smooth from start to finish. The car was delivered on time in excellent condition. The team was professional and reliable. I’m very satisfied with their service and would definitely recommend Autostar to anyone looking for a trustworthy car shipping company.

30 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Alan Iberlucea @ 786-725-5989: Hi Ali! Thank you for the nice review. I am happy that your transport experience with us was so easy. Next time you need vehicle transport, you know we will surely give you the same great service as before. My team and I always strive to provide the best service possible, despite any complications we may face. Always glad to help! I look forward to providing our services to you and your relatives and friends again and again. As always, I may be reached by phone at 786-725-5989 or 888-802-8250 Ext. 2231 or via email at alan.iberlucea@autostartransport.com. Thank you and have a great day!

Rated 5 out of 5 stars

AutoStar made it stress free

AutoStar made transporting a car from out of state a smooth and easy process. Communication from the driver through out the delivery made it a stress free experience!

18 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Manny Vazquez @ (786)-725-2238. Dean, thank you for the great review and taking the time for it. It was a pleasure to work with you and I am grateful for the opportunity. One of the great things about working for a reputable company like AutoStar Transport Express is having the resources to meet and exceed our customers’ expectations as we did with you. If you or anyone you know needs to transport a vehicle, please send me an email @ manny.vazquez@autostartransport.com or call me at 888.802.8250 ext 2240 or (786)-725-2238.

Rated 5 out of 5 stars

This was my 1st time shipping a car and…

This was my 1st time shipping a car and I could not have had a better experience. The process was easy and hassle free. Keep in mind in may take a 7-10 days for them to secure a carrier...would definitely recommend them. My agent was Daniel Troconis and my order # was 21474587

14 August 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Daniel Troconis @ 786-464-8184: Hi William, thank you very much for the nice review and thank you for the opportunity to earn your business. Your satisfaction with our carrier is because the carriers we use must maintain a 95% customer service rating or better. If you or any family members or friends need our services in the future feel free to contact me: toll-free number 888-802-8250 x 2236 / direct line 786-464-8184 / email: daniel.troconis@autostartransport.com

Rated 5 out of 5 stars

Outstanding service and personal…

Outstanding service and personal attention. Don’t call any other provider than AutoStar, they’re great!!

28 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Thank you for taking the time to leave a review for us on Trustpilot. We greatly value your feedback. Could you kindly provide your full name or reference number so that we may appropriately thank you? We appreciate your assistance in advance.

Rated 5 out of 5 stars

Overall very efficient and competitive…

Overall very efficient and competitive pricing. At times, there was a delay of a day or two in responding to questions- but not enough to be up in arms about. I would reccomend.

17 June 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Thank you for taking the time to leave a review for us on Trustpilot. We greatly value your feedback. Could you kindly provide your full name or reference number so that we may appropriately thank you? We appreciate your assistance in advance.

Rated 5 out of 5 stars

It was a smooth process

It was a smooth process. Everything went exactly the way it was explained to me. The driver was courteous and responsive. There were no delays with the delivery. Reference number 21366601.

15 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Daniel Troconis @ 786-464-8184: Hi Sherron, thank you very much for the nice review and thank you for the opportunity to earn your business. Your satisfaction with our carrier is because the carriers we use must maintain a 95% customer service rating or better. If you or any family members or friends need our services in the future feel free to contact me: toll-free number 888-802-8250 x 2236 / direct line 786-464-8184 / email: daniel.troconis@autostartransport.com

Rated 5 out of 5 stars

My experience with AutoStar was great

My experience with AutoStar was great. There are several other car transport companies out there. And the way they operate may at times leave you to suspect their capabilities. I actually had contracted with a different company, but their customer service was so terrible that I had to reach out to others. AutoStar was persistent and followed up with me and I contracted with them. It's been great from the start to the end.

7 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Chris Baker @ 786-725-5991: Hey Reuben, Thank you for such an amazing review! Much appreciated. We pride ourselves on great customer service from our office and the carriers drivers. I'm glad you were happy with the service. Remember Reuben, if you or anyone else you know need to transport a vehicle in the future, please feel free to give them my contact information: (888) 802-8250 Ext. 2241, 786-725-5991 or email me at chris.baker@autostartransport.com.

Rated 5 out of 5 stars

More companies should operate like…

More companies should operate like this! Called back immediately, always answered call backs and texts, and driver/delivery was perfectly timed without a hitch! See you next time!

19 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Noah Salvini @ 786-577-5176: Hey Gary! Thank you for your great review! It was a pleasure working with you and I am glad you were satisfied with our service. Customer satisfaction drives our business and is always our #1 goal. Thanks again for everything and for taking the time to leave us your opinion, we greatly appreciate it! If you, your family, or friends need a worry-free vehicle transport, don't hesitate to contact me directly @ 888 802 8250 Ext 2256 or 786-577-5176, or via email @ noah.salvini@autostartransport.com. All the best!

Rated 5 out of 5 stars

Autostar is fantastic!


The AutoStar experience is great. From start to finish the experience is seamless. The customer service is top notch. They kept me updated from drop off to pick up and I could not have asked for a better experience. Will not choose another shipping company for our next move.

24 June 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Yasmin Sairally @ 786-725-5995: Thanks Joey for the nice review. We are very happy to hear that the transportation went smoothly and you are satisfied with the service. We always make sure to work with reputable carriers to guarantee great service to our customers. If you have any friends or family looking for help to ship a vehicle, please don't hesitate to call me on the toll-free number 888 802 8250 ext 2233, or directly at 786-725-5995, or by email to yasmin.sairally@autostartransport.com

Rated 5 out of 5 stars

Happy wife happy life

Great experience! Everything I was told came to reality, my wedding anniversary I told the the date and they delivered the car to my wife for a anniversary gift , on time driver was very professional & communication was good at all times, I would definitely use them again & recommend them to others!! Keep up the good work thanks!!! Happy wife happy life

20 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Thank you for taking the time to leave a review for us on Trustpilot. We greatly value your feedback. Could you kindly provide your full name or reference number so that we may appropriately thank you? We appreciate your assistance in advance.

Rated 3 out of 5 stars

Was overcharged on weight

Was overcharged on weight, weighed my items under 100 lbs but was still charged200 extra

17 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Thank you for your feedback. We're sorry to hear about your concerns regarding the charge related to the weight of items in your vehicle. Please note that, and as explained when booking your order, all decisions regarding additional charges for personal items are made solely at the carrier’s discretion. While we coordinate the transport, we do not determine how weight is assessed. If the carrier deems the items to exceed 100 lbs, they may apply an additional fee. We appreciate you bringing this to our attention and wish you all the best moving forward.

Rated 5 out of 5 stars

I looked for weeks for an auto…

I looked for weeks for an auto transport company and finally found Autostar who communicated clearly to me and helped me with pick up and drop off date. Driver communicated with me from Phila area to Sarasota. Car arrived in perfect condition. I would highly recommend.

27 June 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Marie Cortelezzi @ 786-725-2243: Thank you so much for the great review Scott! I’m very happy to hear that the transportation went smoothly and you are satisfied with the service. We always make sure to work with reputable carriers to guarantee great service to our customers. If you or any of your friends need to transport a vehicle please contact me at 888-802-8250 ext 4215, 786-725-2243, or by email marie.cortelezzi@autostartransport.com

Rated 5 out of 5 stars

Good sales representatives and customer support representatives

They are very communicative and supportive.
Very smooth transition and got my car on time at the receiving point.

8 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Thank you so much for the great review! We are very happy to hear that the transportation went smoothly and you are satisfied with the service. We always make sure to work with reputable carriers to guarantee great service to our customers. If you or any of your friends need to transport a vehicle, please contact us at 888-802-8250.

Rated 5 out of 5 stars

Great

Great, fast a d reliable service

12 July 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Frank Navas @ 786-228-5373: Thank you so much for the great review, Darwin! I’m very happy to hear that the transportation went smoothly and you are satisfied with the service. If you or any of your friends need to transport a vehicle please contact me at 888-802-8250 ext 2248, 786-228-5373 or by email frank.navas@autostartransport.com

Rated 5 out of 5 stars

Excellent service

Needed a last minute ride for my motorcycle. I had contacted another company who promised tons but couldn't find a driver. Autostar found me a driver and got it moved faster and cheaper! Completely happy with the service!

25 June 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Thank you for taking the time to leave a review for us on Trustpilot. We greatly value your feedback. Could you kindly provide your full name or reference number so that we may appropriately reward you? We appreciate your assistance in advance.

Rated 5 out of 5 stars

They helped with booking from Hawaii…

They helped with booking from Hawaii and shipping to Florida. Super easy service, friendly, efficient, and responsive techs, and helped to adjust to last minute changes.

12 April 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Thank you for taking the time to leave a review for us on Trustpilot. We greatly value your feedback. Could you kindly provide your full name or reference number so that we may appropriately reward you? We appreciate your assistance in advance.

Rated 5 out of 5 stars

2 transports

I had 2 cars in two separate transports delivered and they were both seamless! Can’t recommend this company enough to handle the whole delivery process.

14 June 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Sean Hancock @ 786 228 5243: Thank you, Nick, for the feedback. Much appreciated. I'm glad you were happy with our service. It was a pleasure to help with this move and we would be more than happy to assist you or anybody you know in the future. If you or any of your friends need to transport a vehicle please contact me at 786 228 5243 or 888 802 8250 ext 4219 or by email sean.hancock@autostartransport.com. Thanks again!

Rated 5 out of 5 stars

AUTOSTAR 5 STARS

Everything from pick up to drop off was very smooth. Great communication throughout the whole process!

17 June 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Juan Acosta @ 786-228-5057: Thank you for taking your time to share your experience. We are so glad to hear your transport experience was great. It is always great to hear positive feedback from our customers that all our efforts are both recognized and appreciated. My team and I always strive to provide the best service possible. Glad to help. And if you ever need us, feel free to call me. It's my pleasure to assist. I can be reached at (786) 228-5057 or (888) 802-8250 Ext. 2260 or via email juan.acosta@autostartransport.com. Thanks!

Rated 5 out of 5 stars

AutoStar was AWESOME!!

AutoStar was awesome. Car was picked up in Phoenix and delivered next evening to Dallas! So fast! Manny my contact at AutoStar was great at communicating and the process was smooth. They also were less expensive than many other transport companies. Would definitely use them again.

12 June 2025
Unprompted review
AutoStar Transport Express logo

Reply from AutoStar Transport Express

Manny Vazquez @ (786)-725-2238: Thank you for the great review and taking the time for it. It was a pleasure to work with you and I am grateful for the opportunity. One of the great things about working for a reputable company like AutoStar Transport Express is having the resources to meet and exceed our customers’ expectations as we did with you. If you or anyone you know needs to transport a vehicle, please send me an email @ manny.vazquez@autostartransport.com or call me at 888.802.8250 ext 2240 or (786)-725-2238.

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