Sam was great went above and beyond to ensure i was both happy and comfortable! Annoying having work do e when you have done no damage but Sam made you feel first class and comfortable on both... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Reviews shaping this summary
I was informed by the company an earlier date for my repair was available which was helpful. The engineer was polite and informative about the work. When the work was finished I have to say I was im... See more
Company replied
The technician was polite and turned up on time. He explained what he was going to do and how long the job would last. He was well equiped to isolate the repaired from weather and effecting the surro... See more
I took this policy out when I picked up my new car from Audi. A few weeks ago I noticed a small scratch/scuff on the front wing. For the repair it was easy to set up the appointment and arrange for th... See more
Company replied
Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.6
Excellent
27K reviews
Asks customers to review
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The worker that fixed are car was very…
The worker that fixed are car was very helpful in all aspects of doing the job
14 May 2026
A very smooth system
28 May 2026
App works great
App works great - wasn’t sure how to submit more than 1 area of damage but a call to CS cleared that up.
29 May 2026
Unprompted review
The app was a bit difficult to use
The app was a bit difficult to use - probably my inexperience in downloading photos!
29 May 2026
Unprompted review
40 minutes waiting last night 1hr50 + minutes today
40 minutes waiting last night. Endless loop drives you nuts. Again this morning 50 minutes so far. This is not efficiency at its best. They take the money. All I want is to speak to a human being and get my car sorted out. So I received an email from Autoprotect and they said that they would call me, so I hung up from the 1hr 53 minutes of queueing. They called within 5 minutes to be fair.
29 May 2026
Unprompted review
Easy to use app
29 May 2026
Unprompted review
High quality scratch repair
The scratch repairs were carried out quickly by a very efficient mobile service. The technician was knowledgeable, friendly and highly skilled. Very happy with the result.
21 May 2026
The technician was professional
The technician was polite and turned up on time. He explained what he was going to do and how long the job would last. He was well equiped to isolate the repaired from weather and effecting the surrounding area. The finished repair was undetectable.
6 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good value for money
24 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you feel the service offers good value for money with AutoProtect.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you found the service very efficient with AutoProtect.
Kind regards
Billy
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the technician was very professional and polite and carried out a lovely job with AutoProtect.
Kind regards
Billy
Registering the repair was easy
Registering the repair was easy, Also had a contact number so you could speak to a real person, which I did and they were very helpful.
The technician who carried out the repairs did an excellent job.
I was very happy with the whole service I received.
19 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you found registering the repair easy and appreciated being able to speak to a real person who was helpful with AutoProtect. It’s great to know the technician carried out an excellent job and that you were very happy with the overall service.
Kind regards
Billy
Excellent repair
Excellent repair. Technician friendly and pleasant, clearly knew his stuff.
18 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you were happy with the excellent repair and that the technician was friendly, pleasant, and knowledgeable with AutoProtect.
Kind regards
Billy
Very quick from the initial claim…
Very quick from the initial claim submission to the actual repair. Chris from Sudbury completed the repair in around 2 hours and did an excellent job. Car looks like new again.
14 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear the process was very quick from claim submission through to repair with AutoProtect. It’s great to know Chris from Sudbury completed the work efficiently, did an excellent job, and left your car looking like new again.
Kind regards
Billy
Carl who did the repair the repair was…
Carl who did the repair the repair was very professional he blended the paintwork in so well you would never see where the damage had been done very pleased
19 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear Carl carried out the repair in a very professional manner and blended the paintwork so well that the damage is no longer visible with AutoProtect. It’s great to know you’re very pleased with the result.
Kind regards
Billy
The service l received was first class…
The service l received was first class the repair had my car back to good as new. Very happy customer
8 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear you received first-class service and that the repair restored your car back to good as new with AutoProtect. It’s great to know you’re a very happy customer.
Kind regards
Billy
Car was spotless on collection and…
Car was spotless on collection and smelled like a new car should. Great pack of materials to keep it looking new.
27 May 2026
Reply from AutoProtect
Hi,
Thank you for your feedback, we’re pleased to hear your car was spotless on collection. It’s great to know you were also happy with the care pack and materials provided to help keep it looking its best with AutoProtect.
Kind regards
Billy
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