Sales representative at Audi Norwich, Aiden Tanner, was most helpful and attended to all our questions and requirements. He dealt really well with, and was in no way to blame for, the problems we expe... See more
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Review summary
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I dealt with Jacob Sollis at Tetbury Audi to recently change my lease car. It was an efficient and clear process. Jacob was enthusiastic and took fully into account my needs and wishes for what I want... See more
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I had first class service with VW Sinclair Port Talbot - Nick was very helpful and took time to explain everything and appropriately advise on the cars, products and finance etc. The car is amazing... See more
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Great service in that job was done earlier as was available and another job was cancelled so happy that they turned up and did the job without fuss. Unable to rub the indented chip down due to being o... See more
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Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.5
Excellent
28K reviews
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It was very good experience.
It was very good experience, easy to arrange and the staff were very helpfull.
4 July 2026
Reply from AutoProtect
Hi Mark,
Thank you for your feedback. We're delighted to hear you had a very good experience, found the process easy to arrange, and that our staff were very helpful throughout. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Good overall although difficult to get…
Good overall although difficult to get images as my own reflection is very prevalent due to shiny surface
8 July 2026
Unprompted review
Reply from AutoProtect
Hi John,
Thank you for your feedback. We're pleased to hear your overall experience was good. We're sorry to hear you found it difficult to capture clear images due to reflections on the vehicle's shiny surface, and we appreciate you bringing this to our attention. Feedback like yours helps us identify opportunities to improve the claims experience.
Kind regards
Billy
So much trouble to submit a tiny…
So much trouble to submit a tiny dent,you cannot get anyone to answer the phone.Tryiny to get a picture of a tiny dent very difficult so you can see it on white paint.
8 July 2026
Unprompted review
Reply from AutoProtect
We appreciate you sharing your feedback regarding the difficulty in submitting a claim for a small dent and reaching us by phone. We are actively working to improve these processes for a smoother experience.
Kind Regards
Julie
Reply from AutoProtect
Thank you for your feedback.
We appreciate you taking the time to share your positive experience.
Kind Regards
Julie
Submitted claim with a simple process…
Submitted claim with a simple process and await a response. All good so far.
8 July 2026
Unprompted review
Reply from AutoProtect
Hi Chris,
Thank you for your feedback. We're delighted to hear you found the claims process simple and straightforward. We hope the remainder of your claim progresses just as smoothly, and we appreciate you taking the time to share your experience.
Kind regards
Billy
Sales representative at Audi Norwich
Sales representative at Audi Norwich, Aiden Tanner, was most helpful and attended to all our questions and requirements. He dealt really well with, and was in no way to blame for, the problems we experienced with Audi Finance. In fact, if it had not been for his kindness and consideration throughout our visits to Audi Norwich, the purchase of my new Audi may not have gone ahead. Thank you, Aiden
30 June 2026
Reply from AutoProtect
Good Afternoon,
Thank you for your wonderful feedback. We're delighted to hear that Aiden Tanner at Audi Norwich was so helpful, attentive, and supportive throughout your purchase. It's especially pleasing to know that, despite the difficulties you experienced with Audi Finance, Aiden's kindness, professionalism, and dedication made such a positive difference and helped ensure your purchase went ahead.
We'll be sure to pass on your kind words to Aiden, who I'm sure will be delighted to receive your recognition. Thank you for taking the time to share your experience, and we wish you many happy miles in your new Audi.
Kind regards
Billy
Reply from AutoProtect
Hi Louise,
Thank you for your feedback. We're pleased to hear you found the process easy to use. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Quick and easy to use claims app
Quick and easy to use claims app. Clear sections to fill in. Convenient if not at home.
8 July 2026
Unprompted review
Reply from AutoProtect
Hi Kerstin,
Thank you for your feedback. We're delighted to hear you found the claims app quick and easy to use, with clear sections to complete. It's great to know you also found it convenient to use while away from home. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Mrs Fisher,
Thank you for your feedback. We're delighted to hear you found the team helpful and friendly, and that they made the whole process easy to understand. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Charlie,
Thank you for your feedback. We're delighted to hear you found the process very easy to use. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Pretty good app but difficult to review…
Pretty good app but difficult to review photos when submitted
8 July 2026
Unprompted review
Reply from AutoProtect
Hi Joan,
Thank you for your feedback. We're pleased to hear you think the app is good overall. We're sorry to hear you found it difficult to review your photos after submitting them, and we appreciate you bringing this to our attention. Feedback like yours helps us identify opportunities to improve the user experience.
Kind regards
Billy
Reply from AutoProtect
Hi Kevin,
Thank you for your feedback. We're delighted to hear you found it easy to complete your claim through the app. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Takes far too long
Takes a long time to log in, the two-step authentication takes about 5 minutes to come through, lots of specific details are needed and while gathering photos, the app times out and you have to start logging in again. Every paint chip needs a whole new claim as well, so what should be a straightforward process took me about half an hour in total.
7 July 2026
Unprompted review
Reply from AutoProtect
Hi Mike,
Thank you for sharing your feedback. We're sorry to hear you experienced delays with logging in, receiving the verification code, and completing the claims process. We understand how frustrating it must have been, especially when the process took much longer than expected and required you to restart after the app timed out.
We appreciate your comments regarding the level of detail required and the need to submit separate claims for each paint chip. Your feedback is valuable and helps us identify areas where we can improve the customer experience.
Thank you for taking the time to share your experience.
Kind regards
Billy
Easy Peasy
was well explained by sales easy to understand and cost effective.
One happy customer, no issues or feeling pressured!!!!
1 July 2026
Reply from AutoProtect
Hi Drew,
Thank you for your feedback. We're delighted to hear the policy was well explained by our Sales team, making it easy to understand and helping you feel confident in your decision. It's great to know you found it cost-effective and that you had a positive experience without feeling pressured. We really appreciate you taking the time to share your feedback.
Kind regards
Billy
Easy to submit claim
7 July 2026
Unprompted review
Reply from AutoProtect
Hi Mohammad,
Thank you for your feedback. We're delighted to hear you found it easy to submit your claim. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Very simple to use
7 July 2026
Unprompted review
Reply from AutoProtect
Hi Catherine,
Thank you for your feedback. We're delighted to hear you found the process very simple to use. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi J,
Thank you for your feedback. We're delighted to hear you received good customer care. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Long phone wait and still referred to app
I tried using the app, however realised I had not updated a change of email address so could not receive the verification code. So I rang the number advised to notify of a claim and update my email address. I requested the claims dept and was on hold awaiting response for over 30 mins, only to be advised I could not raise the claim via phone, despite the long wait, and would still need to raise it via the app once email address changed. Not impressed.
7 July 2026
Unprompted review
Reply from AutoProtect
Hi Sheila,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced with accessing the app, updating your email address, and the time spent waiting to speak with the claims team.
We appreciate you bringing this to our attention, as feedback like this helps us identify areas where we can improve the customer journey.
Kind regards
Billy
Miserable & Unprofessional Attitude
The person who came to repair the scratch showed very little interest in fixing my car. From the beginning, he kept giving reasons why he could not carry out the work, including saying that my car was not parked in a suitable place.
I then arranged with my neighbour to use their driveway, but he raised another issue and said he needed a power supply and could not use our extension lead. At that point, I felt very frustrated, as it seemed he was not willing to help or find a practical solution.
As a customer, I expect a professional attitude and a reasonable level of effort, especially as I also had my own work commitments to manage. He eventually completed the repair, but missed a small patch and said he did not have the colour for it and that it was not covered under my policy.
Overall, I was very disappointed with his attitude and the quality of service. He came across as unhelpful, uninterested, and unprofessional throughout the visit.
1 July 2026
Reply from AutoProtect
Hi Suleman,
Thank you for your review. We can only apologise for the issues you have had thus far. I have passed this onto the relevant team to review the file and contact you with an update as soon as they can.
Kind Regards
Billy
Reply from AutoProtect
Hi Tareq,
Thank you for your feedback. We're delighted to hear you found the app easy to use. We really appreciate you taking the time to share your experience.
Kind regards
Billy
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