I spoke to Auto Logistic Solutions Ltd who took away all the hassle from myself having to claim on my own insurance and claimed everything from the other parties insurance company. From start to finis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a non-fault crash and was put onto this company by my garage. Couldn't of asked for a better company to deal with it all. Professional approach and was kept in the loop from the start, had a hire... See more
Company replied
My son had a simple no-fault claim (the other student party drove into his parked car at college and accepted fault straight away). Sonos referred us to ALS and the claim was quickly put into motion.... See more
Company replied
To be honest I was nervous going through with this option, and I did contact every few days for an update as wanted to know what was happening, I did have my doubts. They gave us a courtesy car straig... See more
Company replied
Company details
Written by the company
An industry leading accident management company, dedicated to helping people who have be involved in road traffic accidents. We specialise in credit hire and credit repair, ensuring that people who are not at fault for a road traffic accident remain mobile and be put back into their pre-accident position as quickly and as hassle free as possible. Our customers benefit from having a dedicated claims expert on hand to arrange everything, transportation whilst their car is off the road and no excess to pay, all whilst providing industry leading advice throughout the process.
Contact info
1 Livsey Street, OL16 1SS, Rochdale, United Kingdom
- 0800 009 3296
- claims@autologistic.co.uk
- autologistic.co.uk
4.3
Excellent
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a hire car sorted within an hour…
Had a hire car sorted within an hour and delivered next morning, had specific needs (towbar) and this was arranged as well, great company, great staff,great service kept in touch every step of the way would highly recommend
11 November 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hi Ian,
Thank you for the amazing review! We are glad to hear that our staff provided a great service!
I have forwarded this review on to the team who have dealt with your case.
Thanks again, ALS Team.
Very friendly and polite
Very friendly and polite, great company to deal with
1 November 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Barry, Thank you for the great review!
I have passed this on to the team who have dealt with your case.
Thanks Again ALS Team
Hassle free
Hassle free! Excellent communication! Would definitely recommend
19 October 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hi Jane,
Thank you for the amazing review!
I have passed this on to the team who have dealt with your case.
Thanks Again
ALS Team
Excellent friendly service
I'm so very pleased with the service I've have received from start to finish. They were very efficient and kept me informed and were quick to answer my calls when I had questions. I can't thank them enough for handling my case when someone went into the back of my car. I'm very very pleased with the friendly help I I've received.
11 September 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hi JC,
We are glad to hear that you had a great experience with ourselves.
Please can you reply to the Trustpilot information request so that we can link it to your case.
Thanks Again
ALS Team
efficient, communicative and professional.
From the start they kept me informed, were quick to answer any email or calls when I had questions and was very efficient. Can't thank them enough for handling my case when someone went into the back of my car.
4 September 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Karan,
Thank you for the amazing review! We are glad to hear your experience with us was to a high standard.
I have forwarded this email on to the team who have dealt with your case.
Thanks again
ALS Team
Great Service
I was involved in a car accident-not my fault- took my car to Scott Gibson Bodyshop who contacted Auto Logistics and from there on in the process and service was first class.
Autologistics were constantly in touch with updates on dates for repair and replacement car. My car has now been fully repaired and returned.
All in all 1st Class service from both Autologistics and Scott Gibson Bodyshop
1 September 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Customer!
Thank you for the amazing review. We are happy to hear that your case was processed to high standard.
Please can you reply to the Trustpilot "Information request" so I can update our records?
Thanks Again
ALS Team.
Great customer service
..I had a bump with my car which was not my fault . Customer service from Auto Logistics was brilliant, they kept me informed of everything, all I had to do was pass on my ID... hire car was arranged for me while my car was being fixed.. would definitely use them again .
Helen
11 September 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Helen and thank you for the amazing review!
We are glad to hear that our claims staffs brilliant customer service. I have forwarded this review on to the team who have dealt with your case.
Thanks Again.
ALS Team,
Smooth car repair
Staff well mannered, whole process was smooth and easy. Brilliant customer service!
16 September 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Mr Parchment
Thank you for the awesome review, we are glad to hear that about our staff.
I have forwarded this review on to the Team and Team leaders who have dealt with your case.
Thanks Again
ALS Team
Easy company to deal with
Easy company to deal with.
Handled everything from start to finish and kept us informed all along the way.
6 September 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Martin,
Thank you for taking the time to give us an awesome review! We are glad to hear that everything has been handled well. I have forwarded this on to the team who have dealt with your case.
Thanks again.
ALS TEAM
Reply from Auto Logistic Solutions Ltd
Hi Ian, Thank you for the 5 star review! I have passed this on to the team who have dealt with your case.
Thanks ALS Team
Thrilled with my rear view camera fit
Thrilled with my rear view camera fit. Good service from start to finish, All emails with my questions were answered the same day.
Only took just over 1hour for the job to be finished. Very knowledgeable and polite and showed me it was a genuine Audi part. Thank you Stuart, you made my day.
1 September 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hi Pam, Thank you for the 5 Star Review!
We are glad to hear of this!
Can not recommend enough this company…
Can not recommend enough this company has been absolutely brilliant
13 August 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hi Caroline,
Thank you for the great review!
I have forwarded this on to the team who have dealt with your case!
Thanks Again.
ALS Team
Fantastic customer service from start…
Fantastic customer service from start to finish. Provided with a courtesy car the next day. Kept update to date at every stage.
13 July 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hi Laura, Thank you for the amazing review! We are glad to hear that you were well informed by our claims teams! I have forwarded this review on to the staff who have dealt with your case!
Thanks Again
ALS Team
Easy company to deal with
Easy company to deal with. They handled everything from start to finish regarding our car insurance claim. Even gave us a brand new Audi A5 to drive for 3 days whilst repairs were completed. Would definitely recommend 👌
10 August 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Pete/Cheryl
Thank you for taking time to review us, We are glad to hear you found us easy to deal with!
I have forwarded this review on to the team who have dealt with your case.
Thanks again and Safe driving!
ALS Team.
I was involved in a total loss…
I was involved in a total loss collision, auto logistics were at the rescue, I was all over the place, they had me a hire car within 18 hours, took control of everything, I have just received my payment which I was more than happy with, all done and dusted within 2 weeks, every department was very professional
11 July 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hi James,
Thank you for the awesome review, we are glad to hear you are happy with our service.
I have forwarded this review on to the staff who have dealt with your case.
Thank you ALS Team.
Total waste of time company with very…
Total waste of time company with very poor customer service and very poor quality repairs work. management think they No it all very incompetent bunch of cowboys an girls who also run the ALS law in house injury claims to rip off an fraudulently do as they please better off with National Accident Helpline
11 July 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Thank you for taking the time to review our services.
Although we do strive to provide an industry leading service to every single client, unforeseen issues can arise, we believe that it is how a business deals with and rectifies these issues that really proves their worth.
The repairer instructed has over 100 locations within the UK and more than 700 locations spanning 10 counties across the world, certainly not the “Cowboys” which you refer to them as. It seems that this is where the issues have arisen as you were not happy with how they collected your vehicle, nor with the refusal of the engineers to authorise a gear box issue along with many other mechanical issues with the vehicle which were clearly not accident related. We cannot expect an insurance company to pay for repairs to your vehicle that they are not liable for.
Upon completion of your vehicle repairs the repairer had made numerous attempts to deliver the vehicle back to you, it was at this point we were contacted by the repairing garage to advise us that they refuse to speak to you directly due to your attitude towards their staff members, many of our staff members also had the same issue and so your file was transferred to one of our claims managers and further monitored by one of our company directors.
It was requested that you made your own arrangements to collect your repaired vehicle, you in turn refused to return our hire vehicle, costs of which we could no longer recover from the insurance company. You expressed concerns with the quality of the work carried out even before you had seen your vehicle and for this reason we sent images of the completed repairs to an engineer who confirmed that from the images provided the repair looked satisfactory.
You then demanded at 11am that we collect our replacement vehicle the same day without fail, due to the time and location we provided a timescale of collection between 2pm and 4pm but stated that we cannot guarantee this due to short notice, we despatched a driver immediately. Our driver updated you of their movements throughout the day and upon arrival at your address at 5pm you were abusive to our staff member and refused to hand over the vehicle, this is not only an unnecessary waste of time but also incurs costs which cannot be recovered.
Lastly, once you had finally collected your vehicle and we were able to collect ours, we arranged (at our cost) for an engineer to attend your vehicle and perform a physical inspection. The findings of this inspection were that rectification work was necessary which was not visible on the post repair images, however this was limited to a polish to one area of paint and slight realignment of the panels, this rectification work was expected to take only a few hours to complete.
As we would with any customer, we immediately contacted the repairer and asked that they rectify the issues detailed on the post repair inspection. Although they refuse to speak to you directly due to your previous attitude towards them, they had no issue with this and asked that you drop the vehicle off at any time for them to perform the corrections.
To date you have refused to take your vehicle in for these corrections to be completed and instead continue to call our offices and harass our staff members. You have been provided with our complaints procedure and you have received correspondence relating to this.
Unfortunately, your attitude towards, and treatment of everyone involved in your case has made it particularly difficult to rectify your issues, however we do feel that we have done everything within our power to remedy the situation which was not caused by Auto Logistic Solutions Ltd directly.
Regretfully, if you refuse to accept our resolution then there is little more that we can do as a company.
From when I phoned and asked if they…
From when I phoned and asked if they could help with my claim Auto Logistic when through every thing I needed and kept me informed as to what was going on
15 May 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hi Yvonne, Thank you for the awesome review. I am glad to hear that our team has kept you informed as to what was going on. I have forwarded this review on to the team who has dealt with your case.
Thanks Again
ALS Team
I was involved in a accident that was… not my fault
I was involved in a accident that was not my fault I called als who couldn’tdo anymore for me from towing my car to a body shop for repair providing a first class courtesy car and keeping me up to date with the repairs would like to thank everyone involved in the transaction and for there kindness during this time
8 May 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Robert, Thank you for the amazing review!
We truly appreciate your kind words and would like to thank you for acknowledging the efforts of everyone involved in assisting you. Your satisfaction is our top priority, and we are grateful for the opportunity to have helped you during this time.
I have forwarded this review to all involved with your case. :D
Great Company To Deal With Your…
Great Company To Deal With Your Insurance Claims.
2 June 2023
Unprompted review
This company are absolutely wonderful
This company are absolutely wonderful! A few weeks ago my car was hit by a police car that had run a red light. The police admitted fault and filed a report to their insurance underwriters (an evil clown show called Gallagher Bassett) that evening. I was stonewalled for a week by this company whilst my car was totally destroyed. Thursday afternoon a week later I found ALS website and thought I'd nothing to lose for calling up and asking for a bit of advice. I was at breaking point. The lovely woman I spoke to calmed me down and took details. She spoke to her team leader and then asked me to submit the accident details via their company WhatsApp (the picture I drew was genuinely so bad it looked like a drunk picasso had painted picadilly circus). The next morning Friday- they told me they were going to take on my case. On bank holiday Saturday afternoon their transport had a very fancy car arrive on my doorstep all the way from Scotland!
ALS made everything that had had me tearing my hair out and thinking I was going to have a heart attack over stress free and relaxed.
I cannot recommend them enough if you are involved in an accident that wasn't your fault. They are miracle workers. I'm so happy I'm going to send their office cupcakes.
27 April 2023
Unprompted review
Reply from Auto Logistic Solutions Ltd
Hello Liz, Thank you for this amazing review. I have forwarded this on to the people mentioned and the Team who have dealt with your case.
Thanks Again ALS Team
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