I do not recommend the company . 2 weeks of waiting if the car will be repaired. In the end, it was decided to give the money back for the car, the repair was unprofitable. Now I've been waiting for a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a fantastic experience buying a car from Authero. I actually bought the car entirely online without a test drive, which can usually feel risky, but Authero was completely clear and transparent a... See more
Company replied
i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more
Company replied
Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more
Company replied
Company details
About Autohero België
Written by the company
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !
Written by the company
- Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
- Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
- Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
- Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Contact info
Uitbreidingstraat 82, 2600, Berchem (Antwerpen), Belgium
- 03 393 06 50
- info.be@autohero.com
- autohero.com/nl-be
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fiat 500L review
Delivery of the car went very smoothly. It was delivered on time, I got help with unloading the car and got a good explanaition of everything: how the car works, the radio, ... The only thing I would suggest is to leave screws for the lincense plates. I had to go and buy me some which kept me from driving in the new car.
3 May 2022
Unprompted review
Reply from Autohero België
Dear Bas,
We would like to thank you for the nice words you have written here on our platform regarding to the service we have provided to you, as well as for the compliments you have given to our Handover Expert.
However, we are sorry to hear that our Handover-Expert that provided you his personal service at your home, did not have any extra screws with him to fix your number plates properly. Actually, this is part of his service, so we are disappointed to hear that this could not be done immediately. We apologize for this inconvenience and see this as a learning point for the future.
From now on, our drivers will always be equipped with the right screws, we are sure of that.
Finally, we would like to thank you for the trust you have shown in us and for sharing your experience with us.
On behalf of the entire Autohero team, we wish you many more safe years of driving pleasure with your Fiat 500L!
If you would have any questions, please don't hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗
great and easy experience
My experience was like you want it to be . Everything was clear and the website is like you’re in a real showroom. The progress of receiving the car was going easy en simply
27 April 2022
Unprompted review
Reply from Autohero België
Dear Jorne,
Thank you for your fantastic review on our page and for taking the time to write us this very nice feedback. We really appreciate your opinion and always try to satisfy you for a 100%.
We are also very glad to read that you had a very positive experience with us and that everything went very smoothly, as it should be.
Finally, we would like to thank you for the trust you have shown in us and for sharing your experience on this platform.
On behalf of the entire Autohero team, we wish you many more safe years of driving pleasure.
If you would have any questions, please don't hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Convenient and good service
I recently bought my car on AutoHero. I was honestly a litlle bit scared to have a bad expereince but the possibility to sent it back during 14 days encouraged me to give it a try. I would have been more happy to be able to see it and tested it before but AutoHero surprised me positively with their great reactivity and excellent communication. The car was as described, only 1 small annoying point about a noise when ventilation is on (claim on going). For the rest, everything was great.
26 April 2022
Unprompted review
Reply from Autohero België
Dear Thi Yuyet Minh Nguyen,
First of all, we would like to thank you for your very honest review on our page. We really appreciate your opinion and we will always try to satisfy you for a 100%. We are also aware of your small hesitation because of our unique selling concept that we only offer online. That is also the reason why we always try to communicate as transparantly as possible with you.
We are also very glad to read that you had a nice experience with us and that you are satisfied with the new car you bought at Autohero. We are also thankful for your very kind words about our way or communicating during your entire process.
Of course we are sorry to hear that the ventilation is still making a bizarre noise. We are sure that our after-sales service will find out what we can still do for you to solve this.
Finally, we would like to thank you for the trust you have shown in us and for the nice words about our entire team. They will be very happy to read your feedback here.
On behalf of the entire Autohero team, we wish you many more safe years of driving pleasure.
If you would have any questions, please don't hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Very good experience
Very good experience that I will recommend to my friends. the customer is well cared for from the first phone call to delivery.
I recommend...
22 April 2022
Unprompted review
Reply from Autohero België
Dear Eric,
Thank you for your very positive words about your experience at Autohero. We do our utmost every day to follow up every customer from A to Z. We also like to learn from your feedback and we are very happy to hear that you were well served by our colleagues every time. Thank you for recommending us to any friends, acquaintances or colleagues, we are very grateful for the trust you have shown in us.
We wish you many more safe miles and a lot of driving pleasure with your new car.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Reply from Autohero België
Dear Lola,
Thank you for your magnificent review! We are very pleased to see your feedback.
On behalf of the entire Autohero team, we wish you many more safe miles and a lot of driving pleasure.
If you have any questions, please don't hesitate to contact us.
With kind regards,
The Autohero team 🚐🚗🚗🚗
Ford KA+
Everything went very well, the service was good with very good communication. The car was as described and clean.
14 April 2022
Unprompted review
Reply from Autohero België
Dear Maimouna,
We would like to thank you on behalf of the entire Autohero team for your nice compliments on our service and on the way we communicate with our customers. Our team does their daily best to satisfy our customers for 100%. We are also very happy to hear that the car was received in a good condition and that it fulfilled your expectations.
We would like to thank you again for the trust you have shown in us and we wish you many safe miles and many years of driving pleasure with your Opel KA+!
If you would have any further questions, please do not hesitate to contact us.
Kind regards,
The Autohero team 🚐🚗🚗🚗
First time buying a car online!
From order to delivery this was a first rate experience. Autohero handled every step with professionalism and great costumer service. We can recommend buying a car with Autohero as for us it was a great success.
7 April 2022
Unprompted review
Reply from Autohero België
Dear Christine,
What a nice review! We thank you very much for your wonderful review on this platform. Also, we will certainly pass on your compliments to the Autohero team who helped you throughout the purchase process. Thank you for recommending us to your friends, relatives or colleagues. We will help them with the same professionalism in their search for a good second hand car.
We wish you many safe miles and many years of driving pleasure with your new car.
If you would have any further questions, please do not hesitate to contact us. Our team is always ready to help you.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Friendly and good company!
They where very friendly and always responded to my messages ( and I've send a lot :p )and everything went really well and they where also really patient. The delivery was a bit different because the driver who was supposed to bring my car was french so there was a bit of a language barier there because he brought my car to the wrong adress at first but after calling him he arived at the right time adress a few minutes later.
4 April 2022
Unprompted review
Reply from Autohero België
Dear Angelo,
Thank you for your very encouraging review on this platform, we really appreciate your opinion and are very happy to read it here. We are always available to our customers to provide you with the right information and answer all your questions.
We are sorry to hear that the delivery was not as smooth as expected. Nevertheless, we are pleased that you were able to accept the car successfully and we wish you many safe miles and many years of driving pleasure with your new car.
If you have any further questions, please do not hesitate to contact us. Our team of experts is always ready to help you.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Alles perfect in orde!
26 March 2022
Reply from Autohero België
Beste Damian,
Dank voor uw positieve review op ons Trustpilot platform! Wij wensen u in naam van het hele Autohero team nog heel veel veilige kilometers toe met de nieuwe wagen en nog boordevol rijplezier.
Indien u nog vragen heeft, aarzel niet om ons te contacteren.
Met vriendelijke groeten,
Het Autohero team
Great overall experience
Great overall experience. Can’t find anything bad to say!
Everything went very smoothly and only took a week between paying the deposit and the car being delivered by a very polite and patient driver.
5 stars 😁
24 March 2022
Unprompted review
Reply from Autohero België
Dear Sir or Madam,
Thank you for your exciting review on this platform, we really appreciate your feedback. We are happy to hear that everything went smoothly during your purchase process and that the delivery went as it should.
Finally, we would like to thank our Handover Expert who provided the service on site and ensured that you got off to a safe start.
We would like to thank you once again for the trust you have shown in us and we wish you many more years of safe driving pleasure with your new car.
Kind regards,
The Autohero team
I am very satisfied with my car
I am very satisfied with my car.
I give the service of autohero a 10.
From day 1 all my questions were answered and the employees are very friendly. I thought the best thing was when I called, they immediately knew which car I was calling for, very cool. This way you feel very special as a customer.
The delivery of my car went very smoothly, I had a delivery date very quickly.
Thanks and I will definitely promote you.
21 March 2022
Unprompted review
Reply from Autohero België
Dear Ms. Cherelle,
Thank you for your very nice review on this platform, we always appreciate your opinion and do everything we can to improve our service even more.
As you mention, we can indeed request your file each time you call in, since your number is linked to our system. This way, all our colleagues can always help you with the required advice. We are very pleased that you have been well supported during the process and that you are satisfied with our service.
We are also very excited to hear that you are satisfied with the car you bought from us and that everything went as expected.
We thank you for putting in a good word with acquaintances, family or colleagues, and wish you many more safe miles and many more years of driving pleasure.
With kind regards,
The Autohero team
Reply from Autohero België
Dear Johan,
First of all, we would like to thank you for your warm review on this platform. Secondly, we would also like to thank you for taking the time to leave this review and for the trust you have shown us.
Finally, we would like to wish you many more safe miles and many more years of driving pleasure.
With kind regards,
The Autohero team
Buying my 2nd hand VW Tiguan through…
Buying my 2nd hand VW Tiguan through Autohero has been an excellent experience. Very clear communication on the process that was followed, all the way from placing the order, payment, completing paperwork to delivery and after-service. I will buy my next car from them again.
16 March 2022
Unprompted review
Reply from Autohero België
Dear Martijn,
We would like to thank you for this beautiful review about your experience at Autohero. We are very pleased to hear that our communication was very transparent and that you have been followed up by our colleagues from A to Z.
We would like to congratulate our entire team and welcome you again to help us find your perfect car.
In the meantime, we wish you many more safe miles, as well as plenty of driving pleasure with your new Autohero car!
If you have any questions, please don't hesitate to contact us.
With kind regards,
The Autohero team
Reply from Autohero België
Beste TJ,
Wij danken u graag in naam van het hele Autohero team voor uw korte, maar zeer krachtige en veelzeggende review!
Wij wensen u nog heel veel veilige kilometers toe met de nieuwe wagen, alsook nog jaren boordevol rijplezier.
Indien u nog vragen heeft, aarzel niet om ons te contacteren.
Met vriendelijke groeten,
Het Autohero team
Just got my car delivered and I must…
Just got my car delivered and I must say I enjoyed the entire experience. The Sales and customer service teams were really helpful as well.
15 March 2022
Reply from Autohero België
Dear Yevheniia,
We are very glad to hear that you had a really positive experience with us. We do our daily best to provide 100% satisfaction to our customers. Therefore, we are very pleased to hear that you are satisfied with the choice you made and we would like to thank you for your compliments to our team. They will be very pleased to hear that they have been able to assist you well during your purchase process.
In this way we wish you many more safe miles and many more years of driving pleasure.
If you would have any further questions, please do not hesitate to contact us.
With kind regards,
The Autohero team
Great experience!
At first, I didn't know if this website was to be to trusted but I'm glad I gave it a go. I had been searching for a car for weeks and Autohero had all the ones I was looking for, at the best prices too. When I finally decided to buy one, the process went very smoothly and well, and I received it yesterday in great condition! The people who work at Autohero always made sure I had everything I needed, they've been kind, patient and clear at all times. Overall, I'll probably be telling everyone I know to head to Autohero if they need a car.
15 March 2022
Unprompted review
Reply from Autohero België
Dear Megan,
First of all, we would like to thank you for your very positive review on this platform. We are always very grateful to hear from you after the car has been delivered.
We are therefore very pleased to hear that you took the plunge to order from us and that you trusted us to find the car you were looking for.
We are also very proud to hear that you are satisfied with your choice and that everything went smoothly. We would like to thank you for your compliments to our team and will certainly pass them on.
On behalf of the Autohero team, we wish you many more safe miles with your new car, and many more years of driving pleasure.
If you have any further questions, please don't hesitate to contact us.
With kind regards,
The Autohero team
Buying a car with Autohero was a good…
Buying a car with Autohero was a good experience, I was getting good a professional service.
10 March 2022
Unprompted review
Reply from Autohero België
Dear Ole,
We are very pleased to read that you had a positive experience with us. We would also like to thank you for your compliments on the service we provide. We always do our best to satisfy our customers 100% and are very glad to hear that you are also happy with your choice.
We wish you many more safe miles and years of driving pleasure.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
The Autohero team
I am satisfied and happy that i choose…
I am satisfied and happy that i choose to buy my auto in autohero. I received the auto earlier than the expected date.
8 March 2022
Unprompted review
Reply from Autohero België
Dear Mr. Krisvinryl,
We are very honoured to hear that you are satisfied with the car you chose at Autohero. We are also delighted to read that the delivery has taken place earlier than expected. We always do our very best to satisfy our customers 100% and are very thankfull for the trust you have given us.
Finally, we wish you many more safe miles and many more years of driving pleasure.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
The Autohero team
Close to perfect service
Fast delivery, great follow up on your order. Car performs as discribed.
Nothing to complain about.
Good job Autohero
17 February 2022
Unprompted review
Reply from Autohero België
Dear Michael,
Thank you for your kind review on this platform and for taking the time to write it. We appreciate your opinion and thank you for sharing your experience with other car lovers. We are very happy to hear that the car is to your expectations and that you are satisfied with your choice. We are also pleased that the process went smoothly and that you are satisfied with our service. Therefore, we would like to thank you for the trust you have shown in us.
Furthermore, we wish you many more years of safe driving pleasure.
If you have any further questions, please do not hesitate to contact us.
yours sincerely,
The Autohero team
This is the new way to buy your next car.
This is the new way to buy your next car. Clear images, all the info you need and a professional service. My contact person, Thomas phoned me different times and was more enthusiastic then me. Bought online on friday, deliverd on tuesday. And the car is perfect.
9 February 2022
Unprompted review
Reply from Autohero België
Dear Mr. Palle,
Thank you for your kind words on this platform and the time you took to write this very positive comment. We will pass the compliments on to our colleague, Thomas, our Senior Sales Operations Manager for the impression he made on you. We are also very happy to hear that the car is as you expected and that you are satisfied with your choice. We thank you again for the trust you have shown in us and wish you many more years of safe driving pleasure.
If you would have any further questions, please do not hesitate to contact us.
Kind regards,
The Autohero Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.