Buying my first car through AutoHero was honestly a great experience from start to finish. At the beginning, I was a bit skeptical about purchasing a car online without seeing it in person—it... See more
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Just had my car delivered today :) It is a 9 year old car but looks like new! The car was spotlessly clean inside and out. The delivery driver went over all the defects as per the website signs of we... See more
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The ads are full of mistakes. You can't count on anything written in their ads. I ordered a car which was advertised as accident free. Then I asked for the details of the latest service done by AutoH... See more
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The delivery was a bit stressful since it was rescheduled twice, but everything else was great and we are really happy with our purchase. The staffs could not speak englisch but behaved really nice a... See more
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Company details
About Autohero Deutschland
Written by the company
Autohero - Auto kaufen: Endlich einfach
Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte. Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen.
Finde jetzt dein Auto, im Web oder der App.
Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte. Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen.
Finde jetzt dein Auto, im Web oder der App.
Autohero - Auto kaufen: Endlich einfach
Written by the company
- Bei Autohero sind wir der Meinung, dass der Kauf eines Autos bequem, sicher und absolut sorgenfrei sein sollte.
- Deshalb findest du bei uns ausschließlich von uns geprüfte und aufbereitete Autos aus unserem eigenen Bestand. Du suchst dir einfach dein Wunschauto aus – und wir kümmern uns um den Rest. Und das Beste: Mit unserer kostenlosen 21-Tage-Geld-zurück-Garantie und der Bezahlung erst bei Übergabe kannst du alle Zweifel über Bord werfen und dich entspannt auf dein neues Auto freuen. Finde jetzt dein Auto, im Web oder der App
Darauf kannst du dich bei Autohero freuen:
21 Tage Geld-zurück-Garantie | Geprüft & aufbereitet | Inkl. 1 Jahr Garantie
Geprüfte Gebrauchtwagen, Lieferung bis vor die Haustür, 21 Tage Geld-zurück-Garantie, 1 Jahr Garantie auf jedes Auto und Zahlung erst bei Fahrzeugübergabe. Optional bieten wir dir gerne eine Garantieverlängerung, Finanzierungsmöglichkeiten, die Inzahlungnahme deines alten Autos sowie einen Zulassungsservice an.
Mehr erfahren? Gerne! Auf autohero.com findest du alle Infos und noch mehr.
Contact info
Bergmannstr. 72, 10961, Berlin, Germany
- 030 2016381120
- kundenservice@autohero.com
- autohero.com/de
4.2
Great
18K reviews
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Great experience with Autohero
Great experience with Autohero. Clear photos and explanations on the website, smooth ordering process, and no hidden costs. Communication was clear throughout, delivery was right on time, and the car was exactly as described. The delivery person was patient, answered all my questions, and only left after I was fully satisfied. The car was very well prepared, clean, with fresh oil and coolant. Overall, a very pleasant and trustworthy buying experience.
6 February 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
thank you so much for your fantastic feedback! We’re delighted to read that your experience with Autohero met your expectations from start to finish. It’s great to know that our detailed photos, clear information, and transparent process made your car buying journey smooth and enjoyable.
We also appreciate your kind words about our team and the delivery process. Ensuring our customers feel informed and supported at every step is very important to us. We’re glad the car arrived in perfect condition and ready for you to enjoy.
Thank you once again for your trust. We wish you many safe and happy kilometers with your new car!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
It's is easy to buy a car and it is in…
It's is easy to buy a car and it is in good conditions.
14 November 2025
Unprompted review
Reply from Autohero Deutschland
Dear Ms. Roxas,
thank you very much for your positive feedback.
We’re delighted to read that buying a car with us was easy for you and that you are satisfied with the condition of your vehicle.
We wish you many happy and safe miles ahead!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
As a foreigner only AutoHero trusted me…
As a foreigner only AutoHero trusted me with finance and from.ordering to picking it up was less than a week. Had a problem with the car one of the engine mounts was worn they made an appointment for me at ATau and fixed it in 1 week. I picked the car in Northeim , the complete staff were so friendly.
18 June 2025
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Guardiola,
thank you so much for your wonderful feedback!
We are delighted to read that you felt supported and trusted throughout the entire process, and that everything from ordering to pickup went smoothly and quickly. It’s great to know our team in Northeim made you feel welcome and that we could resolve your car issue promptly.
We wish you many happy and safe journeys with your new vehicle!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Far from a stress-free car buying experience
I chose AutoHero because I was looking for a smooth, reliable, and stress-free car buying experience. Unfortunately, my experience turned out to be the exact opposite.
The process already started with issues: the delivery date was changed twice. I accepted this patiently, but the real problems began after receiving the car. Immediately after delivery, the front parking sensors malfunctioned. Later it turned out that this was caused by an incorrectly installed license plate holder by AutoHero. Despite being told that the vehicle had been “checked”, such a basic mistake being overlooked seriously undermined my trust.
Shortly after, it became clear that the tire pressure sensors were faulty, the wheel balancing had not been done, and the car had effectively been delivered without proper preparation. Over time, even more problems appeared: rear tire pressure sensor failures, a low-beam headlight failure, a broken hose in the engine bay, and signs of very unprofessional wiring insulation.
What is just as frustrating as the defects themselves is how slowly and reluctantly AutoHero handles these issues. Every new problem means more emails, more explanations, and more waiting.
I deliberately chose AutoHero because I needed a dependable car to take my daughter to and from the hospital, and I expected peace of mind. Instead of a hassle-free experience, I ended up with constant stress, workshop visits, and a new problem almost every month.
In summary, I expected a “checked and reliable vehicle”. What I received was far from that. Based on my experience, I cannot describe AutoHero as trustworthy, and I believe future customers should be aware of this before making a decision.
7 October 2025
Unprompted review
Reply from Autohero Deutschland
Dear Mr. OĞUZ,
thank you for submitting a review of Autohero.
We regret to hear about your dissatisfaction and sincerely apologize for the inconvenience caused.
We would be happy to discuss your concerns with you personally and work out a solution together.
Unfortunately, we are unable to identify you as one of our customers.
Please provide us with your contact details or contact us directly at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. This will enable us to deal with your concern quickly and efficiently.
Kind regards,
Your Autohero team
Unacceptable and unprofessional handling of a financed vehicle order
I purchased the car on January 7, 2026.
I was initially promised delivery on January 22, 2026.
I later received a written, confirmed handover date for January 28, 2026, which was also missed.
Since then, I have received only evasive, generic replies stating that my case is “with logistics” or “with supervisors,” with no concrete transport status, no estimatives, and no binding new delivery date.
This is unprofessional and disrespectful, especially in the context of a financed purchase. Once financing is in place, the customer is effectively left in a position of dependency, without transparency, accountability, or a clear path to delivery.
Had I seen similar complaints on Trustpilot before placing my order, I would not have proceeded with this purchase.
I am not asking to cancel. I am asking for basic professional standards: a clear, binding delivery plan, operational transparency, and a named responsible contact who actually owns this case.
7 January 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Neto,
thank you for your honest and detailed feedback. We sincerely apologize for the inconvenience and the way your vehicle purchase has been handled so far. Your frustration and disappointment are absolutely understandable, especially as you expect – and deserve – clear information and a binding delivery plan.
Please rest assured that I am addressing your case as a matter of urgency. I am actively working to obtain concrete information about your vehicle's transport status and a new, reliable delivery date as soon as possible. Additionally, I will make every effort to appoint a dedicated contact person who will take responsibility for your case and keep you updated.
As soon as I have more information, I will get back to you immediately. We thank you for your patience and understanding.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
I bought a secondhand car from them
I bought a secondhand car from them, and the experience was so good. Only check if you are buying a car in winter; sometimes their cars have summer tires.
1 February 2026
Unprompted review
Reply from Autohero Deutschland
Dear Umer Dilpazir,
We are delighted that you were satisfied with our service! Thank you very much for your positive feedback and we appreciate your praise.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Best Company
27 January 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
We are delighted that you were satisfied with the smooth and speedy process. Thank you very much for your positive feedback!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
the car is very good and just like in…
the car is very good and just like in the pictures. the employee at the shop was also very kind.
4 September 2025
Unprompted review
Reply from Autohero Deutschland
Dear Mr Ahmet Can,
We are delighted that you were satisfied with the smooth and speedy process. Thank you very much for your positive feedback!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
One of the best
I bought a car from them, and it was incredibly fast and easy. The car is perfect and i’m happy i choose them
27 January 2026
Reply from Autohero Deutschland
Dear costumer,
We are delighted to receive your positive feedback! It's great to hear that you were satisfied with the simple and transparent process, the condition of the car, the punctual delivery, and the friendly customer service. Thank you very much for your recommendation!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
After sales service needs work
The sales process was fine but after we received the car we could not register it so it is now sitting in a parking garage. I completed the online licensing procedure myself - requesting they sent the licensing documents to Ravensburg. Also the next day when we collected the vehicle they said they would send them but to no avail. We have called and after many failed attempts managed to find someone who also said he would ensure they are sent but we have no confirmation and no tracking number. These are originals we are talking about. How can there be no tracking number? Have the necessary documents been sent to the Ravensburg licensing department yet? How can we find out? And finally, how can we keep a vehicle we cannot license? As it is we cannot drive it. We are just paying for parking while it sits there.
Update- since writing this review Auto Hero has helped me locate the required documents for the licensing department. Specifically, their Sales Manager, Alex P. helped so much. He helped by internally prompting the right people. The word out is that the documents are now at the licensing department. We have a tracking number too - hence the improvement from one star to 4. Its not 5 stars because Auto Hero needs to work on their process regarding sending the licensing documents - perhaps send a confirmation email and tracking number to the purchaser?
26 January 2026
Unprompted review
Reply from Autohero Deutschland
Dear Ms Warber,
thank you very much for leaving a review for Autohero.
We regret to learn of your dissatisfaction and apologize for any inconvenience caused.
Unfortunately, we were unable to reach you by phone. Once again, we sincerely apologize for the inconvenience this has caused. We would be happy to speak with you by telephone to clarify any remaining questions or discuss further details.
For this purpose, we've already sent you an email in which you can let us know the best time to reach you.
Thank you for your understanding and patience. We look forward to hearing from you.
Kind regards,
Your Autohero Team
I am so happy to have this car.
I am so happy to have this car and thanks for the autohero whom had helped me alot. Furthur more I had a nice experience with Autohero and I recommend 100% to the new customers that Autohero is an trustable auto company.
21 January 2026
Unprompted review
Reply from Autohero Deutschland
Dear Muhammad Zubair,
We are delighted that everything went smoothly and that the deadlines were met. Thank you very much for your positive review!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
It was a good experience with auto hero…
It was a good experience with auto hero everything was same as expected. And the process to buy the car was more smoother than expected.
16 January 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr Manish Saini,
We are delighted that you are so satisfied with your car purchase and found the process to be simple and straightforward. We are pleased that our staff were able to assist you and that the handover went smoothly. Thank you very much for your recommendation!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Friendly and Patient
@Birkan Ercan was very friendly and welcoming. He attended as soon as we entered the door. Everything was explained in detail and we had an opportunity to inspect the car for as long as we like. He was very patient. Easier communication as well, especially for me as an English speaker. I highly recommend
14 January 2026
Unprompted review
Reply from Autohero Deutschland
Dear Jarom Themba Monareng,
We are delighted to receive your kind review and to hear that you were satisfied with our advice. Thank you very much for your time and feedback!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Thomas is a really friendly person and…
Thomas is a really friendly person and take really care before to give the car.
16 January 2026
Unprompted review
Reply from Autohero Deutschland
Dear Thibaud Roger,
We are delighted that you were satisfied with Autohero and that everything went smoothly. Thank you very much for your recommendation and positive feedback!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Don't do it !
We found a car on autohero,placed order and have it delivered on 7 of January ,not bad as was holidays ! Before delivery we received a lot of courtesy calls ,after delivery it is something else and please be aware if you want to buy from them .
1.The car was delivered on 7 of January ,absolutely filthy inside and outside ( unfortunately trustpilot doesn't allow pics)
on windscreen was a red marker saying stock number ,date and so on ,they don't ever bother to wipe it out .
2. 7 January snow of 20 cm in Deutschland and they sent the car with summer tyres ( not even a word on website for it )
3 . Driver seat heating not working
We decide on 8 of January to cancel the order as to many issues for a 2018 car .
On 8 afternoon we receive a phone call and the guys said : Don't worry we will compensate for all this and stupid me I said ok then ,let the sale goes as planned.
On 9 and on 10th of January we made around 7 phone calls and sent 5 emails to ask if everything will be ok as we didin't receive a confirmation of sale going on and we have appointment to register the car on 12 of January !!! Finally after 2 days someone sent a email with the ok and over phone said : yes ,go and register your car as registration certificate is waiting at registration office for you . Guess what ? Registration office said no brief with them ,all been sent back to Autohero.
Today we are in 14 ,we have no sign of brief sending back to registration office ,no sign of any compensation as they promised ,in the mean time I rent a car paying 80€ per day plus finance on car I don't use it because autohero doesn't care about their customers .
Is beyond my way of thinking why is so hard for them to take another 5 days number plates and send them with next day deliver till they sort their own mess up ,they prefer to have a unhappy customer then fix a issue in 5 min.
Stay well away from them if you don't want to be stranded with a car worth 17000 in front of your house and just look at it .
7 January 2026
Unprompted review
Reply from Autohero Deutschland
Dear customer,
we regret to hear about your dissatisfaction and apologize for the inconvenience caused.
Thank you for the personal conversation in which we were able to address your concerns together. We are pleased to be able to help you further.
Your satisfaction is our top priority, and we will do everything we can to regain your trust.
If you have any questions or concerns, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com.
Kind regards,
Your Autohero team
Reply from Autohero Deutschland
Dear Mr. Cojocaru,
We are delighted that buying a car with us was so easy! Thank you very much for your positive feedback.
If you have any questions or concerns in the future, please do not hesitate to contact us on 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team
Everything is Excellent specially sell…
Everything is Excellent specially sell department always very helpful and friendly also delivery on time and also the treat me very professionally I full recommend the seller
8 January 2026
Unprompted review
Reply from Autohero Deutschland
Dear Mr. Jamal,
We are delighted to receive your positive review! It's great to hear that you were satisfied with the purchase process and the service you received.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
Reply from Autohero Deutschland
Liebe Kundin, lieber Kunde,
vielen herzlichen Dank für Ihre Bewertung! Wir freuen uns sehr, dass Sie zufrieden sind, und wir schätzen Ihr positives Feedback sehr.
Sollten in Zukunft Fragen oder Anliegen bestehen, zögern Sie bitte nicht, uns unter der Rufnummer 0800 664 664 0 oder per E-Mail an kundenzufriedenheit@autohero.com zu kontaktieren. Wir stehen Ihnen jederzeit gerne zur Verfügung.
Viel Freude mit Ihrem neuen Auto und allzeit gute Fahrt!
Ihr Team von Autohero 🚗✨😊
Reply from Autohero Deutschland
Dear Mr. Aréval,
thank you so much for your wonderful feedback!
We’re delighted to read that everything was perfect and on time. Your satisfaction is our top priority, and comments like yours motivate us to continue delivering the best possible service.
Wishing you all the best and safe travels!
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
It was good mostly
It was good mostly. By getting the car at that day, we had to wait an hour or so because the car was not washed. Other than that overall it was a positive experience
8 May 2025
Unprompted review
Reply from Autohero Deutschland
Dear costumer,
Overall, my experience with Autohero was good. The website is clear and the selection of vehicles is diverse. The purchase process is simple and well explained. There was a slight delay in delivery, but customer service was helpful and eager to assist.
If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.
Kind regards,
Your Autohero team 🚗✨😊
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