Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... See more
Company replied
Do Not use this company at any cost, best to go through the actual company a well known ones like hertz etc. They have taken our money and not provided a car for us and are ignoring all emails. Cust... See more
Best Prices Great Website Your website was straightforward with great filtering on the vehicle features (automatic, A/C, etc.). The biggest thing was the prices with CDW insurance were at least 3... See more
Company replied
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware of this company!My booking was cancelled as NO SHOW,
Title: Shocking Service – Avoid Auto Europe
I booked and paid for a rental car in good faith, confirmed my check-in details, and arrived (albeit delayed due to circumstances beyond my control) to collect the vehicle—only to be told Auto Europe had cancelled my booking. The car was still available, but they refused to honour the original reservation. I was forced to rebook and pay again.
Even after raising a formal complaint, their response was that it would take 6 to 8 weeks to even look into it. That’s simply unacceptable. I find this service deeply disappointing, unprofessional, and completely lacking in basic customer care. I would strongly advise others to avoid Auto Europe.
Stop making excuses
21 July 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Courtney,
Thank you for your feedback. We understand your frustration and are very sorry that the car rental company did not release the vehicle to you due to your flight delay.
It’s common practice for car rental companies worldwide to reserve the right, in the event of a pick-up delay, to re-rent the vehicle without the prospect of a refund to the original renter. This policy is set by the individual car rental companies and, regretfully, as a broker, Auto Europe has no control over this. All we can do is try to ensure our clients are aware of it by including that information in the booking confirmation and in the voucher.
Please note that should your flight be delayed/canceled, you should always contact Auto Europe and inform us of the delay, so that we may contact the car hire company on your behalf and do our best to help you work things out. Otherwise, the car hire company may not hold the vehicle past the initially agreed-upon pick-up time.
In cause of a flight delay inside the EU, caused by the airline company. You have to contact the airline company to request compensation.
Though we have no control over the policies of our partners, we strive to ensure the best possible solution for our clients. Should you wish us to intervene on your behalf, we’d be happy to contact the supplier and try to obtain a goodwill refund. Please note, however, that we cannot guarantee a positive outcome.
If you’d like to pursue this course of action, please forward all documents pertaining to your flight delay to our customer service department using the link below:
****The below link only will be available 24 h after the end of the contracted reservation.****
https://www.autoeurope.eu/customerservice/
Our customer service team will then contact the car rental supplier and get back to you as soon as we receive an answer.
Our tip for future travels: Our Fully Flexible Cancellation coverage, offered during the booking process, is designed to protect our clients against this type of situation, and covers last minute cancellations due to events outside a client’s control, such as travel delays, strikes, adverse weather, etc.
Once again, we’re very sorry for your negative experience and hope we can help you find a satisfactory resolution.
Yours sincerely,
Auto Europe Team
Response from AutoEurope, which rental car company and Insurance
1. You did not inform me by email that my booking was made... Did you book me with Avis? Not sure which rental car agency I should go t at the airport in Zurich?
2. I went for your full coverage insurance, and then find it is not actually full coverage and I will have to add full coverage at the agency.
19 July 2025
Unprompted review
Reply from Auto Europe EU
Dear customer,
If you have any issues/questions concerning your upcoming rental or rental in progress, our Reservation Department will answer your questions.
Telephone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Standard Opening Times:
Monday-Saturday: 9:00 - 18:00 CET
Sunday: 10:00 - 18:30 CET
Absolutely terrible
Absolutely terrible. Never ever using this company again. DO NOT USE AUTO EUROPE, it's a scam. As soon as you get in a minor car accident, you have to pay for the damage to the rental company and these assholes from Auto Europe will find every reason no to pay you back. You will likely never see your money again. We have to get a lawyer involved.
26 October 2024
Unprompted review
Reply from Auto Europe EU
Dear Ms. Kopynova,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team. The link will be available 24 hours after the end of the rental period on the voucher.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologise for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
~
Auto Europe Team
Easy and reliable
17 July 2025
Reply from Auto Europe EU
Thank you so much for your review! We are thrilled to read that our interface has been easy and reliable for you. At Auto Europe we aim to provide the best online booking experience. We hope to see you again soon!
Reply from Auto Europe EU
We're happy to hear that our product is easy to use. Thanks for your review!
Excellent company with many years of…
Excellent company with many years of experience and immediate refund in case of early cancellation of the car reservation!
15 July 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that you had a positive experience with our company! Thank you for acknowledging our experience and the ease of cancellation. We appreciate your feedback!
To be recommended
The site is well constructed with easy navigation.
The only criticism that can be made is the options available as to the characteristics/features of the potential vehicle seem to exclude many vehicle options if not all - better not to choose any features and then choose from the list in my considered opinion.
13 July 2025
Unprompted review
Reply from Auto Europe EU
We appreciate your feedback and are glad the site is easy to navigate. We acknowledge your concern about the vehicle feature options. Your suggestion about choosing from the full list is valuable, and we will consider it for improvements. Thank you for your time.
Cross border fees
It's not possible to rent a car with cross border fees included and it seems like their amount is not known till the payment is done.
The price is still reasonable but this practice is a lack a of transparency / options.
11 July 2025
Unprompted review
Reply from Auto Europe EU
We appreciate your review. We acknowledge your concerns regarding cross-border fees and the clarity of their disclosure. We aim to provide transparent options and regret this was not your experience. Your feedback is valuable as we improve our processes.
Car was 6 times ! more expensive when picked up
I picked up the agreed car yesterday.
The deductible (excess) on the car at the time of booking and in my voucher was 1,400 EUR.
When I picked up the car, I was told that the deductible was 3,500 EUR unless I purchased an additional insurance for 228 EUR.
In addition, there was an extra fee of 34 EUR and a mandatory fuel deposit payment of 188 EUR.
A total extra cost of 450 EUR – for a car that was supposed to cost 86 EUR.
Before that, the subcontractor (Goldcar) had tried to get me to choose a car that was twice as expensive.
I showed my voucher from Auto Europe, but the Goldcar agent said that this was the problem with booking a car through a "broker."
The aforementioned fuel deposit of 188 EUR, the agent said I would get back about 30 days after returning the car. I now hope to get the 188 EUR back, so that my total price was only 4 times more expensive.
My problem was that I had already paid part of the car's price to Auto Europe, so I couldn’t go to another company.
So my experience so far – never choose Auto Europe – and never choose their subcontractor Goldcar.
9 July 2025
Unprompted review
Reply from Auto Europe EU
Dear Customer,
Thank you for reaching out to us. We are truly sorry to hear about the frustrating experience you had with your recent car rental, especially the unexpected charges and the issues with the deductible. We understand how upsetting it must have been to encounter such a significant difference from what was agreed upon in your voucher.
We'd like to clarify that Auto Europe operates as a broker, meaning we act as an intermediary between you and various car rental suppliers, such as Goldcar in this instance. Our role is to facilitate the booking process and provide you with competitive rates and options from different companies. While we strive to ensure a smooth experience, the final rental agreement and specific terms, including details like deductibles and additional fees, are ultimately handled by the local rental company at the time of pickup. The Goldcar agent's comment about "the problem with booking through a 'broker'" highlights a common point of confusion, and we regret that this wasn't clearer for you upfront.
We sincerely apologise that your experience with both Auto Europe and our subcontractor, Goldcar, did not meet your expectations. We deeply regret any confusion, unexpected costs, or inconvenience this caused. Your detailed feedback is incredibly valuable to us, as it helps us identify areas where we need to improve our communication and processes with our partners. We are always working to enhance the clarity of our terms and the overall rental experience for our customers.
Thank you again for bringing this to our attention.
Sincerely,
Auto Europe Team
Reply from Auto Europe EU
We're glad you appreciate our quick and affordable service! Thank you for your feedback; it means a lot to us. We hope to see you again!
Reply from Auto Europe EU
We're happy to hear that our single screen selection helped you find the perfect car rental for your road trip. Thank you for sharing your positive experience!
International Site but not in German?
8 July 2025
Reply from Auto Europe EU
We appreciate your feedback. We are sorry it's not in German, and we'll consider this for our site. You can try these ones for next time!
-https://www.autoeurope.de/index.cfm?sflag=DEU&aff=GOOGLE&c=15384
-https://www.autoeurope.ch/index.cfm?sflag=CHE&aff=GOOGLE&c=15384
-https://www.autoeurope.at/index.cfm?sflag=AUT&aff=GOOGLE&c=15384
INVOICE AND CC ISSUES
1. I did not receive any invoice from Centauro (booking PR25094336) up to now!
2. I ve been charged with hudge exchange costs resulting from my CC blockade!
I will charge you as result of the a/m issues!
you know my e-mail address; tel. +48501695064
1 July 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Pawlowski,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment.
We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Once again, we apologise for the poor level of service provided by the supplier. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
As easy as it gets
Easy user interface
Good competitive selection of offers
Ability to insure vehicle in advance
Reasonable annulation conditions
Tip: Make sure you can reach them easily with their North American 800 number - sometimes your roaming conditions might exclude this.
Given the response from AutoEurope,
I would like to make it clear that it is their responsibility to make sure you can reach them - at this point they do not and possibly cut you off. I was not able to obtain a non-800 number from them, I could not reach them and the situation was stressful.
4 July 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that you found our user interface easy to use and appreciated the competitive selection of offers and advance insurance option. Thank you for the tip regarding the North American 800 number; we appreciate your feedback!
Good selection on a single screen
Good selection on a single screen that makes it easier to choose the right car rental house and the desired car for your road trip
3 July 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that our single screen selection helped you find the perfect car rental for your road trip. Thank you for sharing your positive experience!
Reasonable prices
Reasonable prices, flexible, keen with booking cancellation
Very satisfied
3 July 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that you were very satisfied with our reasonable prices, flexibility, and cancellation policy. Thank you for your positive feedback!
Very bad service
Very bad service!
I received an email the first of July, where they offered me a full cover insurance for 60 € for the entire period.
I tried to get the offer right away but it was not possible, I tried all day but same result: no possible to change the voucher on line, please contact us.
Of course they don’t have a green number, so people have to pay for an international expensive call!
Anyway, I tried to call them anyway from Germany and they say that now it was too late!
The operator even blame me because I could do that long time ago when I made the reservation! Once again I find this service very bad and it is absolutely the last time I use autoeurope for sure!
There are not even cheap since i paid more than 600€ for a small car for 2 weeks!
Never again this company!
3 July 2025
Unprompted review
Reply from Auto Europe EU
We regret to hear about the difficulties you experienced trying to secure the insurance offer. We are sorry for the frustration caused by the online issues and the expensive call. We'll review this internally to improve our services. Thank you for your feedback.
Reply from Auto Europe EU
We're happy to hear that you found our booking process straightforward and got a good deal. Thank you for your positive feedback!
Nobody inform me
Nobody inform me, that not aloud to go outside of Balti states
23 June 2025
Unprompted review
Reply from Auto Europe EU
We are very sorry to hear that you were not informed about the restrictions on traveling outside the Baltic States. We understand how frustrating it is to encounter unexpected limitations, and we sincerely apologize for this oversight and any inconvenience it caused to your travel plans.
If you have any further questions or need clarification on this or future bookings, our Reservation Department is available to assist you.
You can reach them at:
Telephone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Their standard opening times are:
Monday-Saturday: 9:00 - 18:00 CET
Sunday: 10:00 - 18:30 CET
We truly apologize again for the lack of communication regarding this important detail.
Sincerely,
Auto Europe Team
Reply from Auto Europe EU
We're happy to hear that your experience was fast, easy, and economic. We appreciate your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.