Auto Europe Danmark Reviews 

3,195
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I genuinely feel scammed by Auto Europe. I paid $500 for a Europcar rental and correctly selected Denmark as my country of residence when booking. Their website accepted it, showed no warni... See more

Rated 1 out of 5 stars

This feels like a scam. Find a better place to rent a car. We booked and fully prepaid a rental car through Auto Europe using a debit card in my name, while my husband was... See more

Rated 5 out of 5 stars

We have frequently used Autoeurope, and each time, we have had a really good experience. It was easy and straightforward, taking no time at all. This time, we rented a car in Bordeaux from SicilyByCar... See more

Rated 5 out of 5 stars

Better than rentalcars.com Used autoeurope on week long trip to Hungary. Provider was Alamo. For a discount provider I thought the service was OK with appropriate warnings reasonably clearly marked.... See more

Company details

  1. Car Rental Agency

About Auto Europe Danmark

Written by the company

I mere end 60 år har Auto Europe været en global leder inden for udlejning af biler til rejsende rundt om i verden. Udover standard biludlejning tilbyder vi også autocampere, luksus og sportsvogn leje. Derudover tilbyder vi også motorcykeludlejning og chafførservice.

Med over 20.000 lokationer i 180 lande er Auto Europe forpligtet til at gøre dig tilfreds.

Contact info

3.1

Average

TrustScore 3 out of 5

3K reviews

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3.1

All reviews

(3,195)

18 reviews in the last 12 months

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Rated 1 out of 5 stars

Cheating!

When booking, they confirmed that it was pick up in terminal 2 as ordered, but on my voucher (after payment) I suddenly had to go to terminal 1 to pick. that means shuttle bus with bags, to small kids and my wife.
I just cancelled my booking!

1 March 2016
Unprompted review
Auto Europe Danmark logo

Reply from Auto Europe Danmark

Hej Rolf,
Tak for din henvendelse.

Vi er kede af, at din reservation ikke levede op til dine forventninger. Vi kan ikke bekræfte noget før efter bookingen er lavet og du har modtaget din voucher.
På nettet i bookingen processen under "vilkår og betingelser" er det dog blevet oplyst, at man ved det valgte udlejningsfirma skal tage en shuttle bus fra Terminal 2 til 1, for at afhente bilen. Dette skulle ikke tage mere end få minutter. Vi håber du har forståelse for, at vi ikke kan planlægge hvilken terminal i lander ved og tilrettelægge jeres afhentning ud fra dette.

Vi håber trods den ærgerlige situation, at I fandt en løsning og havde en god ferie.

Venlig hilsen,
Linda, Auto Europe

Rated 3 out of 5 stars

Fine help for comparing prices, with a single error

When I got the (fair) price for a car fetched in Rome and delivered in Pisa, a extra fee on 65 € wasn't included for ending at another place than starting. This was mentioned just at the end of the order. So look out you can use a lot of time and get anorther price at the end.

17 September 2015
Unprompted review
Rated 5 out of 5 stars

To good to be true.

We booked two Ford Mustang with auto Europe. I phone auto Europe. Because of some reports I had read on the Internet. But the service was 1 st class. Voucher could be used to check in online with Alamo.

25 August 2015
Unprompted review
Rated 1 out of 5 stars

Auto-Europe should exclude Dollar

I rented a "Fiesta 4-door or similar" through Auto-Europe with the car rental company Dollar at Amsterdam. On the day of arrival we got a Fiat 500 with two doors. I complained, but they just answered that in their system the Fiat 500 2-door was in the same category as the Ford Fiesta 4-door :(
The next day we found out there were no parking disc, so we had to use paid parking all the time. When i told the man at Dollar about the missing parking disc he came with a lame excuse about parking discs being stolen by people, so they did not have any parking discs in any of their cars.
When we delivered the car back everything was fine (no new scratches and fuel filled up etc.) and we could take the plane back to Denmark.
Now I can see that Dollar has charged 50 Euro at my bank account without explenation, which they can do, because they have my credit card details from the depositum... I've complained to Auto-Europe, but have not received any answer and I plan to contact my bank, but don't have high expectations :( NEVER EVER gonna rent a car with DOLLAR again! Maybe I will use Auto-Europe if they get me my 50 Euros back. Sincerely Christian K.

5 August 2015
Unprompted review
Auto Europe Danmark logo

Reply from Auto Europe Danmark

Hej Christian,
Tak for din henvendelse.

Jeg vil bede dig om, at sende din lejekontrakt fra Dollar til vores kundeservice dkcs@autoeurope.de, så de kan tjekke om du har modtaget en mindre bil end du har bestilt. Her i højsæsonen kan der være lidt ventetid, så jeg må bede dig om at have tålmodighed.
Angående de 50 EUR som Dollar har trukket, så vil jeg umiddelbart mene, at det er et grænsegebyr, som skal betales for at krydse grænsen til Belgien og Frankrig, som du har forespurgt. Dette står under "Kommentarer" på side 1 på din Auto Europe voucher.

Venlig hilsen,
Linda, Auto Europe

Rated 1 out of 5 stars

Automatic downgrade

I rented a pickup through Autoeurope - I was kind of disappointed as the people at the Europcar counter said "It´s the Autoeurope rental"...

When I went to Pick up the car, it looked like something just of a Stock car track. Definately NOT what I expected of an assumingly international renting company. I had to change the windshield wipers, as they were as worn out as the rest of the vehicle!

I am aware that the Nice photos on the websites does not reflect the true picture, but I am not used to bring gaffa tape and buy additional spare parts when renting a car.

Just before returning the "car" the battery gave up, a mechanic was summoned but back at the office they team did not seem supprised that they had to push the "car" into the garage.

In brief, do not expect the same service going through Autoeurope as if you go directly to a rental company! Autoeurope has offered me a 10€ voucher - seriously! OMG that saved my day...

2 March 2015
Unprompted review
Auto Europe Danmark logo

Reply from Auto Europe Danmark

Hej Lasse,
Tak for din henvendelse.

Det er dybt beklageligt og vi vil gerne undskylde, at du skulle have denne oplevelse ved vores samarbejdspartner Europcar.
Oplever man at den udleverede bil ikke er i god stand anbefaler vi kraftigt, at man påpeger dette overfor udlejningsfirmaet samt kontakter os, hvis der skulle blive en efterfølgende sag.
Man kan altid kontakte os ved afhentning hvis man oplever problemer. Vores gratisnummer fremgår på voucheren.

Venlig hilsen,
Linda, Auto Europe

Rated 5 out of 5 stars

Exceptionel customer service

Always fast and easy to work with. Used them for 12 years, several times a year for both business travel and private vacations. Used them across Switzerland, France and soon US.

This week I had a major issue with the car rented at UNIRENT, through AutoEurope. As is often the case when I talk to AutoEurope, they treat me like an important customer and not just another out of thousands. Whenever there is a real problem, it is always one of the local car agencies, never AutoEurope but they will nevertheless usually help me out anyway.
Excellent customer service.
/Jon

9 February 2015
Unprompted review
Rated 1 out of 5 stars

Scammed by hidden, inflated fuel price

Rented a car on Tenerife, Spain from Budget through Auto Europe. Rental conditions said I had to pay for a full tank of fuel. At the pickup the fuel price happened to be 2 EUR/liter - almost double price compared to average prices. I did complain but to no avail.
------
Update 8 Dec 2014:
Auto Europe claims this information is available in the voucher. The voucher is only available after you have paid for the rental. So what is imporant is the information presented on the website. The website only specified that you need to pay for the fuel, not that there is a substantially inflated price for the fuel. I think it is a simple and reasonable expectation that you should be able to see the costs involved, rather than be presented with them upon pick up of the car.

16 November 2014
Unprompted review
Auto Europe Danmark logo

Reply from Auto Europe Danmark

Hi Bjørn,

As we already have informed you, the extra charge is not a hidden charge. As mentioned on the voucher you'll be charged for the service that you have the possibility to deliver the car empty of fuel (Fast Return Fee).

The price for the fuel itself is not 2 EUR/liter, cause you have to include the Fast return fee.

Kind Regards,
Linda, Auto Europe

Rated 5 out of 5 stars

super good deal

it gives very good price and full insurance. Service level is same as you buy directly from rental provider, like Europecar and Hertz.

13 May 2014
Unprompted review
Rated 5 out of 5 stars

Satisfied

Very smooth delivery of the car - no changes - got the choise of 3 cars

13 May 2014
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service in LAX. Excellent new vehicle .Easy to drop-off the car.
Would defenitely recommend !

1 May 2014
Unprompted review
Rated 2 out of 5 stars

Car rental went fine, paying back the deposit not so much

The car rental overall went fine, no problems and everything was arranged like it should. As usual there was taken a deposit from my bank account however, the amount that was paid back was much different than the deposit account. I have emailed about this over a week ago but still have not received a reply.

18 October 2013
Unprompted review
Auto Europe Danmark logo

Reply from Auto Europe Danmark

Dear Sir/Madam,

If you still haven't received any reply, please send the email once again, and I am sure that my colleagues will assist you in this matter.

With Kind Regards

Thomas
Auto Europe

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