I finally found the info I needed regarding wire gauge for motorized panic bar release. Outside of product manuals which I don't have this is the only place I found the recommended wire size verses l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
after purchased the falcon 8231 pull arm swing package, confuse with the diagram manual took pictures of the unit email to William from sale department and he responded right away, he guide me throu... See more
Called needing help to find the right weatherstripping for some commercial doors. Derek answered and was extremely knowledgeable. Sent him a few photos and he immediately identified what I needed. Eve... See more
I have zero experience with doors, and have spoken with Derek 3 or 4 times on 3 different doors. He is always very polite, patient, and educated me every time. Derek's knowledge and expertise is conve... See more
Company details
Written by the company
Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.
Contact info
4501 E FM 1518, 78154, Selma, United States
- 877-412-3667
- help@autodoorandhardware.com
- autodoorandhardware.com
4.8
Excellent
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time I've used your company ..So…
First time I've used your company ..So far so good. Great pricing.
17 October 2019
Unprompted review
Delivery quotes are a scam
Ordered a door threshold on a Saturday night and paid $180 for overnight shipping to finish the job before I deployed Tuesday morning. Threshold arrived Tuesday afternoon (72 hours later).
DO NOT order from this company.
17 October 2019
Unprompted review
Reply from Automatic Door and Hardware
Hi Mike!
Sorry you are upset. UPS and Fedex only deliver on business days (M-F) and not weekends. Since you ordered Saturday the product shipped on the following business day which was Monday. You chose Next Day Air so you received it right on time (Tuesday).
I hope this clears everything up.
Have a great day!
I was working with William J and was…
I was working with William J and was very helpful telling about the sensor I was looking for and which one is better for me at my property.
4 October 2019
Unprompted review
Never came
Never came, still waiting- now claiming they told me several weeks, I cut and posted the shipping info from the order below.
Shipping Method:
Free Shipping (7-10 Business Days)
2 October 2019
Unprompted review
Reply from Automatic Door and Hardware
Hi Stephen!
I looked up your order. It looks like you placed it on 9/23/19. As clearly stated on the website the product you ordered has a special lead time and does not ship until 3-4 weeks. I also noticed you chose free shipping which is about a 7-10 business day transit time. As you know shipping refers to the transit time the product is in the hands of UPS or Fedex. The shipping time is different then a product lead time. In your case, the product requires a 3-4 week lead time, then the product is passed along to our freight carrier and they take about a 7-10 business day transit time depending on your location. Everything is clearly stated on the website and we do not try to hide or disguise any of the lead times. We work with thousands of contractors every day and understand project deadlines, so that is why we make sure all lead times are upfront and accurate.
If you need it sooner we do offer expedited shipping methods, however you would still have a 3-4 week lead time before the product ships via an expedited ship method.
Here is the link to the product from our website:
https://www.autodoorandhardware.com/Trimco-3923-622-Heavy-Duty-Surf-Blt-12-Ul-Sati-p/3923.622.htm
As you can see on the product page, right below the text "free shipping" there is large bolded text stating" Lead Time: Usually Ships In 3-4 Weeks"
I hope this answers your question and clears up any confusion. For any customer service related questions please feel free to contact custsvc@autodoorandhardware.com and we would be happy to further discuss any concerns you may have.
Have a nice day!
Fast and good inventory
2 October 2019
Unprompted review
Excellent Service
Excellent Service! Promptly Shipped and Recieved. Thank You!
28 September 2019
Unprompted review
Easy to order
Easy to order, received shipment quickly and it's exactly what I ordered/needed...and price was cheaper than everyone else I searched online!
Joe T.
Texas
26 September 2019
Unprompted review
This guys are awesome
26 September 2019
Unprompted review
The online setup you have made…
The online setup you have made everything very easy to order what I needed quickly. Thank you
25 September 2019
Unprompted review
Great selection of products at a good…
Great selection of products at a good price.
23 September 2019
Unprompted review
I overpaid for door parts and cannot…
I overpaid for door parts and cannot cancel order an hour after my mistake
22 September 2019
Unprompted review
Reply from Automatic Door and Hardware
Hello,
Sorry to hear that. We do offer cancellations. However, I show no record of you contacting customer service for a cancellation request. Regardless, I've looked up your order and cancelled and fully refunded you. In the future, please contact customer service immediately to cancel an order as explained on our website.
Thank you again and have a great day!
I received a prompt reply to my…
I received a prompt reply to my message. I just hope and trust that the double door is promptly shipped.
16 September 2019
Unprompted review
Great Service
Part was exactly what I ordered and it was promptly delivered.
15 September 2019
Unprompted review
Item as described
10 September 2019
Unprompted review
Why do they not have a phone number
Why do they not have a phone number
It gets bad when we are all just numbers and no personal contact.
30 August 2019
Unprompted review
Had what I needed at a great price
28 August 2019
Unprompted review
Quick and easy.
22 August 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.