They helped me many times when my car would break down in the middle, and you know what, the speed of their arrival is insane. They would take all the necessary stuff with them and just fly to the des... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I encountered an issue with the product I ordered. Specifically, I received my order with broken light bulbs. However, the support team assisted me in resolving this issue, and I have finally received... See more
Company replied
Great customer service! Good prices! Always buying from Autodoc! Can recommend to anyone!
Company replied
Fast Delivery Very good quality spare parts Very good prices Higly detailed specificstions of product before to buy
Company replied
Company details
About AUTODOC - Poland
Written by the company
AUTODOC to internetowy sklep z częściami samochodowymi nr 1 w Europie. Podzielamy Twoją pasję do samochodów i pomagamy Ci zaoszczędzić pieniądze na naprawach samochodowych.
APLIKACJA AUTODOC
STRONA INTERNETOWA AUTODOC
AUTODOC CLUB
YouTube
Jesteśmy znani z:
- Koncentracji na kliencie. Nasz zespół obsługi klienta składa się z wykwalifikowanych specjalistów, którzy mówią łącznie w 23 językach i są zawsze chętni do pomocy we wszelkich możliwych aspektach.
- Skali i zakresu rynku. W ciągu 12 lat naszej działalności na rynku zyskaliśmy 13 milionów zadowolonych klientów w 27 krajach Europy. Wysyłamy ponad 35 000 zamówień dziennie.
- Naszego asortymentu produktów. Oferujemy ponad 4 miliony produktów dla ponad 166 marek samochodów od znanych na całym świecie producentów.
- Przystępności i korzystnych cen. AUTODOC to internetowa platforma o uczciwych cenach i różnorodnych ofertach specjalnych i wyprzedażach.
- Usług na wielu platformach. Klienci mogą szybko i łatwo wyszukiwać części samochodowe zarówno na stronie internetowej, jak i na aplikacji mobilnej. Zobacz sam, jak ekonomiczny i dogodny może być proces kupowania części samochodowych.
- Ekspertyzy w naprawach samochodu. Możesz znaleźć ponad 3 000 filmików instruktażowych na temat wymiany części samochodowych na naszych kanałach na YouTubie. Te filmiki instruktażowe pomogą Ci samodzielnie przeprowadzać proste naprawy i zaoszczędzić na naprawach w warsztatach samochodowych.
Skontaktuj się z nami
FAQ (najczęściej zadawane pytania)
Contact info
Josef-Orlopp-Straße 55, 10365, Berlin, Germany
- trust@autodoc.pl
- autodoc.pl
4.6
Excellent
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service! Good prices! Always buying from Autodoc! Can recommend to anyone!
1 April 2026
Unprompted review
Reply from AUTODOC - Poland
Hello😊! Thank you for your positive feedback! Best regards, AUTODOC Team🚗💨
Reply from AUTODOC - Poland
Dzień dobry🙌, Dziękujemy za Państwa opinię! Weźmiemy ją pod uwagę i dołożymy wszelkich starań, aby nasz serwis był coraz lepszy⭐. Dziękujemy, że wybrali Państwo naszą firmę! Z szacunkiem, Zespół AUTODOC 🚗🔧
Missing package.
I placed an order on Feb. 2, 2026 and received the order after 11 days with 3 cans of Liqui Moly oil worth €150 missing....
13 February 2026
Unprompted review
Reply from AUTODOC - Poland
Hello Catalin!
Thank you for taking the time to share your feedback, and first of all, we sincerely apologize for the concern this situation has caused you.
We understand how alarming it must have been to receive your parcel and notice that the three cans of Liqui Moly oil were missing, especially considering their value.
In similar cases, what most commonly happens is that the oil is separated during transit and returned back to Autodoc by the courier due to transport restrictions or damage-prevention procedures. Certain liquids are sometimes handled separately without prior notice, which can unfortunately create confusion upon delivery.
Please rest assured that this matter is being taken seriously. Our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further to ensure a proper resolution.
We also truly appreciate that you left a positive review despite this inconvenience. That means a lot to us, and we will do our best to justify your trust and resolve everything as quickly as possible.
Best regards,
AUTODOC Team
Fast Delivery
Fast Delivery
Very good quality spare parts
Very good prices
Higly detailed specificstions of product before to buy
4 November 2025
Reply from AUTODOC - Poland
Hello Ciro Cabrera!
We are very pleased to read sincere reviews.
We always do our best to process and ship your order as quickly as possible. But we have room to grow. Please, feel free to contact us again.
Best regards,
AUTODOC Team
A real doctor on the road
They helped me many times when my car would break down in the middle, and you know what, the speed of their arrival is insane. They would take all the necessary stuff with them and just fly to the destination, that’s what i deeply respect and appreciate. The price is not the cheapest obviously, since the quality of their work is high, but it’s okay.
18 October 2025
Unprompted review
Reply from AUTODOC - Poland
Hello Ruslan Bodnarenko!
Thank you for your sincere review.
We never stop working to improve the speed and quality of our service.
Best Regards,
AUTODOC Team.
Most purchases match the description
Most purchases match the description, original spare parts, return policy, average pricing on the market (I would have liked a slightly lower price)
18 September 2025
Reply from AUTODOC - Poland
Hello Pavel!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team
Super service, good prices, fast delivery
Super service, website provides the easiest search of parts and clear choice of desirable brands, good prices, fast delivery, perfect secure packaging!
29 July 2025
Reply from AUTODOC - Poland
Good afternoon! Thank you for your feedback. We are very happy to know that we were able to surprise and please you! Best regards, AUTODOC Team
Avoid and stay away from autodoc
Ordered on 23th April
We are in 6th of may and still my order not dispatched from AUTODOC
I contacted suport they said the order was dispatched and stuck in costume in germany, I was provided with a phone number of dpd germany they said they not have it at the end I contacted the website phone number of dpd they said the parcel is only registered never dispatched from AUTODOC , I contacted again AUTODOC they said can’t cancel the order as is already sent with dpd , now I was given all time for all updates and all still not having any idea who have the order dpd or AUTODOC never dispatched the order to them, I was opened a dispute il give 3 days more if no good resolution on this il get the solicitor and all false information given will be investigated by solicitor , is impossible just stay away from AUTODOC save your time and save your money as payment will get frozen and you gonna waste money on window for nothing , terrible costumer service giving false information given and make u call all over dpd Germany and poland telling u to wait till that 14th days going away as per AUTODOC policy just avoid AUTODOC they not Irish or uk they polish based and really dificult process of getting sorted out if somting wrong as my experience with them
6 May 2025
Unprompted review
Reply from AUTODOC - Poland
Dear Marius!
Our quality control manager is already dealing with this case. If you have any additional questions, we are always in touch. Please feel free to contact us at trust@autodoc.eu, help@autodoc.de. Best Regards, AUTODOC
Reply from AUTODOC - Poland
Hello Zenont!
Thank you for your positive feedback!
Best regards,
AUTODOC Team
I encountered an issue with the product…
I encountered an issue with the product I ordered. Specifically, I received my order with broken light bulbs. However, the support team assisted me in resolving this issue, and I have finally received my order in perfect condition.
20 December 2024
Unprompted review
Reply from AUTODOC - Poland
Good afternoon! Thank you for your feedback, we really appreciate your opinion. We are glad that our services were able to meet your expectations. Best regards, AUTODOC Team
Reply from AUTODOC - Poland
Hello Linda !
Thank you for your feedback.
Have a nice day!
Best regards,
AUTODOC Team
My prefered auto car part shop,
My prefered auto car part shop,
I found everything what I need for my car,
Thank a lot to Autodoc members team.
All the best
6 July 2024
Unprompted review
Reply from AUTODOC - Poland
Hello Mariana!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Customer expirience- bad
Customer expirience- bad. Case:
• Order 27.06.2024 – time about 7:40 pm
• Order canselation – 28:06.2024 – time 8:23 am . Discusion via chat with Ewa. Canselation confirmed.
• 28:06.2024 7:16 PM – I received information „parcel is packed and ready for shipment”
Result - I expected e-meail with confirmation of order canselation but 12 hours llater I received information that the „parcel is packed and ready for shipment”.
28 June 2024
Unprompted review
Reply from AUTODOC - Poland
Hi Piotr! We are sorry for any inconvenience caused. We'd appreciate it if you could update your review to let us know if there has been any headway made on this, and if you have any questions, feel free to contact us at trust@autodoc.pl. Best regards, AUTODOC team
Reply from AUTODOC - Poland
Hello Valentyn!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5*
Best regards, AUTODOC Team
Reply from AUTODOC - Poland
Witamy,
ślicznie dziękujemy za napisanie opinii.
Z szacunkiem,
AUTODOC Team
Reply from AUTODOC - Poland
Hello OLEH!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Sending time too long
I have ordered parts with whip to the Netherlands
Im waiting for ma package too long, I see ona atracking they sending it from poland... next time Im gonna use a local website...
17 May 2022
Unprompted review
Reply from AUTODOC - Poland
Dear Marcin,
We are sorry for any inconvenience caused.
Our quality control team will contact you in shortest terms in order to specify the issue occurred and provide you with help.
Best regards,
AUTODOC Team
Reply from AUTODOC - Poland
Hi Customer!
We are very pleased to read the sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Your AUTODOC team
Reply from AUTODOC - Poland
Dear Руслан,
Thank you for your kind feedback.
We're happy to be of a great service for you.
Best regards,
AUTODOC team
Reply from AUTODOC - Poland
Dear Adam,
Thank you for your kind feedback.
Your kind understanding and patience are highly appreciated.
Looking forward to seeing you among our customers again.
Best regards,
AUTODOC team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.