I did a review some weeks ago. I will gladly do one more. I had an amazing experience with auto approve. I personally felt if though that I should have been able to get 60 day skip payments suppose to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kevin was excellent. Made the whole experience smoother and more enjoyable. He was very professional yet down to earth in his dealings with us. I would recommend Auto Approve to anyone wanting to r... See more
To be honest, their team is extremely professional & on time. The one thing that stood out was their time of processing. They took laser speed literally to process the loan. Great experience so far. H... See more
IT was a pleasure doing business with Taylor as he made everything easy to understand and he guided me through the process making it an easy transition. Would not hesitate to recommend Auto Approve... See more
Company details
About Auto Approve
Written by the company
Auto Approve simplifies the auto refinance process and helps save you money! Getting a quote takes a few minutes — we handle the rest.
Visit www.autoapprove.com to get started.
Contact info
233 South Wacker Drive, Suite 3900, Floor 39, 60606, Chicago, United States
- (763) 200-4560
- info@autoapprove.com
- autoapprove.com
4.7
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just minor paperwork issues -the person…
Just minor paperwork issues -the person that handled my account was great
8 April 2026
Reply from Auto Approve
Thank you for taking the time to provide feedback. Auto Approve takes pride in how efficiently we can assist customers in refinancing their auto loans. We strive to make the process as quick and easy as possible. While reviewing your account, we identified that there were many unique challenges faced while completing the refinance, so we sincerely apologize for any inconvenience this may have caused you. Thank you again for sharing your experience and Congratulations on your refinance!
My agent was great
My agent was great! Took time to help me understand what I needed to do! Not very proficient on the computer! But with his help I was able to get my loan approved!
24 March 2026
Rachel was awesome
Rachel was awesome. She was patient gave me the best deal I couldn’t ask for nothing better seems like I was just blessed thank you Rachel and keep up the good work.
14 April 2026
Refinancing the easy way!
It was very easy to set up a time to speak with someone and my representative, Ming Fan, was very knowledgeable and answered any questions I had very quickly and professionally.
7 April 2026
I had a good experience Rashana U was…
I had a good experience Rashana U was friendly and polite. The prosses to refinance I found to be easy to get done, I liked the fact that they work with a lender that is not available to me in my region of the country. And do to that fact it opened the door to what happened to be the best APR rate that was offered to me was not huge but a point lower is better then a point higher.
13 April 2026
They don't tell you the thruth.
They don't tell you that you can not use your income by working for a company called Spark for delivering supplies to custmers, they said it is was a drive share which it is not. This is a regular job. They do not tell you that you have to have 1,200.00 to make in a month. What they are saying that you can save money this is a lie I do not recomand this company at all because they are a lier on there letters that you get in the mail. Again do not go with this company. Your company does not explain any details when anyone gets one of your letters states reduction notice. Your application doesn't even ask for paystubs or drivers license or anything else. We told the lady on the phone that we do make enough on what a person needs to have. The company needs to look up Spark delivery then they will understand it is not drive share. I'm sorry but we are going to go with someone else.
13 April 2026
Unprompted review
Reply from Auto Approve
Thank you for your review. We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. Our underwriting guidelines, based on lender and regulatory requirements, require specific forms of income verification such as recent pay stubs or bank statements to ensure consistency and compliance across all applications. In this case, the combined income provided did not meet the requirements needed for approval. These criteria are communicated as part of the application process, and we strive to maintain transparency so customers understand what is needed and why. If you would like to discuss your application in more detail, please don’t hesitate to contact our team directly at online@autoapprove.com.
Very seamless and easy to navigate…
Very seamless and easy to navigate throughout the entire process. Great to work with
7 April 2026
Brittany was so helpful
Brittany was so helpful. Walking us through the application process. Providing us with the best service. The Proof.com was not an easy process for us. However with her help we finally got it through.
13 April 2026
it was all done electronically except…
it was all done electronically except for POA’s and had to do them three times and UPS them
13 April 2026
Reply from Auto Approve
Thank you for your feedback. We understand how frustrating it can be to have to redo paperwork and go through multiple shipments. Our records show that there were errors with the originally returned POAs, which is why they needed to be completed again. We apologize for any inconvenience this caused and appreciate your patience throughout the process. Thank you again for sharing your experience with us.
Very quick and very polite in getting…
Very quick and very polite in getting my loan taken care of.
7 April 2026
Refinance, loan.
It was not a bad experience. That's what I was expecting, but it went smoothly.
10 April 2026
Great customer support and friendly…
Great customer support and friendly service. Life savers.
7 April 2026
Professional & Fast
To be honest, their team is extremely professional & on time. The one thing that stood out was their time of processing. They took laser speed literally to process the loan. Great experience so far. Highly recommend doing business with them.
13 April 2026
They kept me informed from start to…
They kept me informed from start to finish. Awesome experience!
13 April 2026
Unprompted review
I have nothing more to say.
6 April 2026
Kile was extremely helpful with the…
Kile was extremely helpful with the entire account.
13 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.