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Authenticated Reviews 249

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TrustScore 4 out of 5

3.9

Fashion Accessories Store
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Many customers are really happy with their purchases, often highlighting the excellent quality and authenticity of the products received. People frequently mention fast delivery, with items arriving quickly and often ahead of schedule, and appreciate the careful packaging. The customer service is also praised for being responsive and helpful, especially when resolving issues like accidental duplicate orders or facilitating exchanges. However, some customers were dissatisfied with the response time and contact methods, noting a lack of communication or delayed replies to emails. There were also instances where delivery services did not meet expectations, with some orders arriving late or not at all, and tracking information being unreliable. A few people also experienced issues with product sizing and the exchange process taking longer than anticipated.

What people talk about most

Product

People report ambiguous experiences with product quality. Many customers praise the quality, noting items are... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report significant delays, missing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While many reviewers praise fast... See more

Response time

Customers express significant frustration and disappointment with the response times. Many report sending... See more

Customer communications

Consumers consistently express significant frustration with the company's contact methods and responsiveness.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update to review : 14/1/26 Have received my hoodie. Communication could be better, but all sorted now. Sent back a hoodie i got my son for xmas to exchange for a bigger size as per email requ... See more

Rated 4 out of 5 stars

Delivery not arrived as it stated 2-5 ** edited Was received after contacting them, returned and got another size all sorted Thankyou

Rated 5 out of 5 stars

I had read some of the negative reviews on Trustpilot and was worried about ordering from Authenticated.com however after emailing them with my concerns they got back to me promptly and I placed my or... See more

Rated 5 out of 5 stars

Pleasently surprised with company as Saw some bad reviews after I ordered so was worried if they was legit. emailed but got a response quickly and parcel arrived within 2 days so all good. Hoodie is a... See more

Company details

  1. Fashion Accessories Store

Written by the company

High End Footwear & Apparel Retailer. All Items Sold On Our Platform Are 100% Genuine And Authenticated By Our Experts Before Being Dispatched. Enjoy Worldwide Shipping & Free Returns/Exchanges On All Products.

Contact info

3.9

Great

TrustScore 4 out of 5

249 reviews

5-star
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1-star

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Another scam don't waste your time

Another scam don't waste your time. Order not received after 3 weeks. No replies to email. Absolute joke.
Only replying to negative feedback and trying to get it removed. Don't fall for this scam site.

6 August 2024
Unprompted review
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Reply from Authenticated

Hello Josh,

I cannot see any emails or orders from yourself, please contact info@authenticated.com and I will look into this for you.

Rated 1 out of 5 stars

Scam

Scam - beware. Never received my order. No replies to emails. Avoid at all cost. Getting my money back through my bank- save yourself the hassle.

19 August 2024
Unprompted review

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