Autelpilot Reviews 

Product arrived in a timely manner; absolutely beautiful.
I now have the Evo 2 pro v3, and Autel lite+.

Now I’m going on week after week with no refund from these little stains. They owe me $5099.00 and they keep making up excuses why they can’t refund my money. It’s a joke at this point and I’m being scammed for over 5K. They take your money, then send nothing. Then they hope PayPal refunds you your money. Don’t fall for this nonsense.These people screwed with the wrong guy this time.

I need for the drone to be able to fly an automated mission and be able to do it in video mode. That is not available yet. I fly game surveys for up to 10 hrs a night and have to do it free hand. It is not fun! Being able to it with an automated flight path would greatly help. Please consider updating the software to allow this.

Waste of time… advertised 19% discount on a drone which i did not see in the cart/checkout. Reached out to customer service and get one single reply- we can offer you 10% discount. I keep asking where is 19% discount which the website states and i dont get apology or any explanation just - we offer you 10% discount. Pathetic customer service

I placed order and then cancelled it before it was shipped. They shipped the ordered anyway. Because I had cancelled the order, Autel pilot had the shipment routed back to the warehouse. So one would assume a refund would be issued. NO REFUND, because the warehouse then reshipped the item to me again. I refused the shipment per my email contact with Autel Pilot. Still no refund for an order placed and cancelled Jan 2, 2023. I disputed the charge with my credit card company who has been very helpful. Keep in mind it is not possible to talk with Autel Pilot customer service because they are based in China. Email is the only way. Any future purchases of Autel Robotic products will be with a US based retailer.

Unfortunately they did not answer the question I asked.

Received a faulty unit. The company did not exchange or take the unit back. After a while they did not even answer e-mails. Very bad customer service.

Had an issue with a battery in my premium bundle. They were quick to send a replacement.

Very poor communication. Trying for over a month to return a drone and they don't answer phone, text or email. Not a good look for an authorized dealer.

Great customer service! Fast shipping!

Hi Autelpilot!
I am extremely happy with my purchase of my Autel Evo light plus bundle through you.
Delivery was quick. Nice surprise seeing all the extra propellers. Will be using you in the future!

Easy to order and no issues with shipping.

Autel had what I wanted and across the country in just a few days.

So the real question is why the hell would I want to pre-order anything with you when it takes you 2 – 3 mo. for you to Shipp it if at all. How about I return the $14,000 worth of Drone back to you for your failure to provide the equipment I ordered. Your BS answer does not get it. So what's next you stop supporting you V2 when the V3 comes out.

This is my first drone ever.
I didn't really know what to expect.
I have the autel nano+ and I am truly amazed at the picture quality that comes out of this drone. As I say, I have never owned one before,and I sure feel like I made the right decision. First flight was a butterfly in the stomach feeling that went away shortly after takeoff. My drone has performed flawlessly, signal strength has stayed constant at all times. No glitches,no fogged camera, no take offs. I am very happy with my decision on which brand drone I picked for sure. If I had the funds I would have every drone Autel offers. I've seen a lot of reviews saying Autel is up and coming, but after receiving my drone, I would have to say that they are here! Thank you for the opportunity to review.

I purchased my second Autel drone during the Black Friday sale. I was out of town at the time and wouldn't be home for delivery. I contacted Autel and asked for a delayed delivery date. They were very responsive to my request and immediately made it possible . Great Customer Service for a great drone!

Fast shipping and Autel evo II pro rugged bundle arrived complete as ordered. Best prices at the same time. Great experience with AutelPilot! Jim

Being that this was the first autel drone that I have owned, I didn't know what to expect. But when I got it in the air, I was pleasantly surprised as to the responsiveness and image quality. No lag was seen and the connection was rock solid. Keeping it in sight as far as I could, still no connection problems. Camera image is about the best that I've seen from a sub 250 gram drone. It's very stable while hovering and is a pretty quiet drone. After 15 or so minutes of flying around trying the different modes, I did a return to home, and it landed within inches of the starting point. Very impressive! I would highly recommend the nano+ drone as I did not have any bad experiences with it, it worked flawlessly. Great job Autel!

Good customer service. My questions were answered promptly with good communication/follow-up