I ordered an Ausom L1 scooter from ausomstore.eu at the end of July. At first I was a bit worried because the product was on pre-sale and the shipping was delayed. However, their support team always... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was concerned that the scooter will break EU laws in my area so I decided to cancel it but the nice customer support explained that I can limit its speed manually to 25km/h and even provided me with... See more
Company replied
We have had family members purchase through ausom for a while now! They are amazing scooters that are built with high quality. They truly do go top speed and last an extremely long battery life. My hu... See more
Company replied
When the scooter arrived I was very happy. Even though it took a month to get it to me (in Greece) If you live in an apartment building and have a small elevator, you will have difficulty moving it.... See more
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4.4
Excellent
151 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer support
Excellent customer support. I feel they listen to concerns and address them. And my son loves the scooter!
8 August 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Thank you so much for taking the time to share your positive experience—we truly appreciate it!
It means a great deal to our team to know we’ve been able to listen and address your concerns effectively. And we’re thrilled to hear your son loves the scooter—that’s the best feedback we could ask for.
If you ever need anything else down the line, please don’t hesitate to reach out. We’re here to help!
Customer Support/order
I was concerned that the scooter will break EU laws in my area so I decided to cancel it but the nice customer support explained that I can limit its speed manually to 25km/h and even provided me with a video on how to do it. Response time are a bit long but still satisfied
7 August 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Thank you for sharing your experience—we truly appreciate your feedback!
We’re glad our team could address your concerns about EU speed regulations and provide the video guide to adjust the speed manually. It’s important to us that you feel confident using the scooter safely and in compliance with local laws.
We apologize for the longer response time—we’re always working to improve our efficiency, and your note helps us focus on that.
If you ever need help with the speed adjustment or anything else, please don’t hesitate to reach out. Enjoy the scooter!
absolutely incredible
the scooter i bought 2 years ago still acts absolutely incredible!
good products good service!
a massive thank you to you guys!
8 August 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Wow, thank you so much for this amazing feedback—hearing that your scooter is still performing incredibly after 2 years means the world to us!
We pour a lot of care into creating products that stand the test of time, so it’s incredibly rewarding to know yours has held up so well. And we’re thrilled our service has met your expectations too.
Your support doesn’t go unnoticed—thank you for choosing us, and for taking the time to share your experience. If you ever need anything for your scooter down the line, we’re here to help.
Here’s to many more great rides!
Extremely Disappointed
Extremely Disappointed – Poor Customer Service and Misleading Warranty
My experience with Ausom has been nothing short of frustrating. After receiving a scooter with a broken part, I initially requested a replacement. However, I was told I would need to cover the shipping costs for the replacement item. Given that, I opted to return the entire scooter instead.
Despite returning the product over three weeks ago, I have yet to receive a refund. Every attempt to contact customer service has been met with generic, automated responses that offer no real assistance—just templated messages about how much they “value” their customers.
This is only scratching the surface. The product itself felt like cheap, rebranded Chinese merchandise sold at a premium price point. The advertised "2-year warranty" is misleading—it’s essentially a 6-month warranty with additional costs for replacements.
I strongly urge others to think twice before purchasing anything from Ausom. I’m currently out $1,400 for a scooter I never even got to use. An incredibly disappointing experience overall.
17 July 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
We are truly sorry to hear about your frustrating experience with us, and we appreciate you taking the time to share your feedback—your satisfaction is extremely important to us.
First, we want to clarify that when you initially reached out regarding the scooter issue, we promptly agreed to assist with the return process. In fact, we sent you a prepaid return label on July 8 to ensure you wouldn’t incur any shipping costs for returning the product. This was our way of making the return process as convenient as possible for you, and we didn’t request any additional fees for this service or for replacement parts at that time.
To help resolve this further, could you please let us know if you have already shipped the scooter back using the prepaid label we provided? If you have, sharing us to check its status and expedite the refund process. If there’s anything else holding up the return, we’re happy to assist with that as well.
We understand how disappointing this situation has been, and we’re committed to making it right. Please feel free to share any additional details, and we’ll respond promptly.
Thank you for your patience.
Best regards,
The Ausom Team
I absolutely love my scooter
I absolutely love my scooter — it's my faithful companion for everything, from daily errands to long-distance rides. It’s fast, reliable, and has become a big part of my lifestyle. I truly love it.
– Viviana Mantilla
28 July 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Your review made our day—thank you so much for sharing how much you love your scooter!
It’s incredibly rewarding to hear that it’s become such a faithful companion, whether you’re running errands or going for long rides. Knowing it’s fast, reliable, and even part of your daily lifestyle means we’ve done something right, and that means the world to our team.
Here’s to many more adventures together—whether short trips or long journeys. If you ever need anything to keep your scooter in top shape, we’re here to help!
Satisfied customer 😊
Customers service has always being honest and quick to respond my question. The Ausom DT Pro 2 is my first E-Scooter and I don't regret my purchase, is a great scooter overall. Amazing battery life, fast
and accessible price. I definitely recommend this E-scooter to everyone. The only recommendations for my part will be only have more anesthetic options for accessories. For example if one part of the scooter get scratched you can buy those original part from the website. That will be my only recommendation. It has being a amazing adventure and experience bieg part of the Ausom Family.
23 June 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Thank you so much for your wonderful review and for sharing your experience as part of the Ausom family—we’re thrilled to have you with us!
It means a lot to hear that our customer service has been honest and responsive—those are values we work hard to uphold, so your kind words mean the world. We’re also delighted that the Ausom DT2 Pro has lived up to your expectations as your first e-scooter: amazing battery life, speed, and value are exactly what we aim for, and we’re glad it’s made your rides enjoyable.
Your feedback about offering more aesthetic accessory options and original replacement parts for scratches is incredibly helpful—we’ll absolutely pass this along to our product team. Making it easier for customers to maintain and personalize their scooters is something we’re eager to improve, so thank you for sharing this insight.
Here’s to many more amazing adventures with your DT2 Pro —we’re grateful you chose us for your first e-scooter journey! If you ever need anything, don’t hesitate to reach out.
total scam ordered ausom l1 and they…
total scam ordered ausom l1 and they are changing shipping dates
15 July 2025
Unprompted review
Reply from Ausomstore
Dear customer,
Thank you for your feedback.
Unfortunately, we did not see your order number.
Please contact our customer service staff to handle it for you.
We apologize for the inconvenience caused and sincerely thank you for choosing our products.
The scooter is amazing and if looking for a scooter from ausom would recommend the dt2 pro!
The dt2 pro scooter is a awsome scooter it’s very fast and very robust and bulky feels quality throughout all the materials the scooter has an awesome range with me going fast about 35mph the battery lasts about 20miles or so and when exp it seems it’ll last a lot longer up to 50mi maybe
10 July 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Thank you so much for taking the time to share your glowing review of the Ausom DT2 Pro scooter! We’re thrilled to hear you’re loving its speed, robustness, quality build, and impressive range—your recommendation means the world to us.
It’s incredibly rewarding to know the scooter is exceeding your expectations, and we truly appreciate your support.
L2 Max Dual Motor is Phenomenal
I have purchased the L2 Max Dual Motor. I love this scooter. It has has great controls and customization of its features. This scooter got me about 25 miles full sending which that being a minimum is plenty of distance. It's very responsive with its trigger throttle and the brakes are great. The handling is great and can adjusted with the ability to change its suspension, acceleration, and braking power. The only complaint I have is that it's not easy to do maintenance on this scooter such as if one needed to replace a tire.
10 July 2025
Unprompted review
Reply from Ausomstore
Dear Customer,
Thank you so much for sharing your fantastic feedback on the L2 Max Dual Motor scooter! We’re absolutely thrilled to hear how much you’re loving its controls, customization options, impressive range, responsive throttle, and great handling—your enthusiasm means the world to us.
We truly appreciate you also mentioning the maintenance note regarding tire replacement. Your input helps us keep improving, and we’ll take this into consideration.
Thank you again for choosing our scooter and for taking the time to review it. We hope it continues to serve you wonderfully!
Reply from Ausomstore
Dear Customer,
Thank you for taking the time to share your thoughts and for your positive feedback on our scooters—we really appreciate it!
We’re glad to hear you’re happy with the scooters, and we’ll keep working to make our support even better.
Thanks again for choosing us!
Wish I could be enjoying mine
Wish I could be enjoying mine. I’m starting to feel discouraged about my L2 max scooter. Been maybe a month or a little less since I got mine. I have ridden it three times. First time the motor/throttle kept cutting out (this is the day it got delivered). After about a week of talking to customer service ( a they at great BTW) they ask me to change a setting and see if it does it still cuts out. Second time I take it out after changing setting, still cutting out. After continuing to talk with customer service they want a video of what it it doing. Third time I ride, trying to film a motor /throttle cutting out (not fun/safe). I get the videos sent out. After they go over the videos, this takes five days because it was sent ripped for the weekend. The email me back and ask me how much I weigh with the temperature was outside. If I was writing up pills just pretty much to describe the situations that the cut out is happening. All fair questions mind you I give them the information one small hill give my weight which is way under the limit. Give them the temperature outside. It’s about 68 so not too warm. A day or two later I get another response. Apparently the motor is bad and they are sending me a new one out. This is where I get discouraged. I understand that there is a cost associated with sending a almost 70 pound item back and any company would want to do whatever they could to not do that. I totally understand that on the other hand as the customer when I spend $700 I do expect to not have to work on my item to be able to use it, especially when I offer to spend more money ( on a more expensive replacement) after sending it back just so the company is not out a bunch of money for the return. I want to stress this- I totally understand how a mass produced item could occasionally leave the production line with an issue. That is not a issue with me, as long as the company does the right thing to correct the issue. I also understand fixing issues takes time. I don’t think customers should have to turn wrenches on their brand new item. The option to send back OR turn a wrench should be given not excepted. -Edit to come, company has responded and I feel pretty confident that they are going to work with me to make the situation right. Once figured out ( assuming all works out as I was told) I will be changing to 5 star
18 June 2025
Unprompted review
Reply from Ausomstore
Dear customer,
We are very sorry to bring you such a bad shopping experience, which is completely inconsistent with our expectations of products and services.
We are deeply sorry about the situation you mentioned.
The new motor parts will be delivered soon. If your product problem is still not solved, we will immediately provide you with other solutions, such as replacement or return, and will never cause you any trouble again.
Thank you for your understanding and patience, we will definitely take responsibility to the end.
We hope that you've found the answer useful, If you have any further questions, you're always welcome to contact us for more information.
Great company, great scooters, worked well when issues arose
We have had family members purchase through ausom for a while now! They are amazing scooters that are built with high quality. They truly do go top speed and last an extremely long battery life. My husband and I purchased the L2 Max and the F1 scooter and are eager to make more memories scootering. Our extended family has a total of 14 scooters with over half being ausom scooters. I was under the impression that the L2 Max came with a seat since we have purchased scooters through them before that came with the seat. There were images displaying a seat which gave me the impression. After reaching out to the ausom team and discussing the advertising and seat situation, they worked well with me and communicated to fix the situation. We convinced our friends to purchase two ausom scooters this week and will continue to spread good words about the brand.
1 July 2025
Unprompted review
Reply from Ausomstore
Dear customer,
Thank you from the whole team for this incredible review!
We’re absolutely thrilled to hear that both you and your extended family love our scooters—having 14 in your family, with over half being ours, means the world to us. It’s amazing to know they deliver on speed, battery life, and quality, and that they’re part of making memories for you and your husband.
We truly appreciate your understanding and patience with the L2 Max seat situation, and we’re so glad we could work with you to resolve it.
Thank you for spreading the word and convincing your friends to join the Ausom family—your support and trust mean everything. Here’s to many more great rides!
Purchasing experience was easy and scooters are Great!
Purchasing experience was easy. Shipping was extremely fast! I purchased 3 L1 scooters for my three sons and they absolutely love them! The ride on street and off road is seamless and smooth. I highly recommend. I will be purchasing a 4th for my other son when the time is right. Very happy with the purchases.
23 June 2025
Unprompted review
Reply from Ausomstore
Dear customer,
Thank you for your wonderful feedback!
We’re thrilled to hear the purchasing process was easy, the shipping was fast, and that your three sons love their L1 scooters—especially the seamless, smooth rides both on and off road.
It means so much to know you’re planning to get a 4th for your other son, and we truly appreciate your high recommendation.
Thank you for choosing us!
POSITIVE OPINION
I recommend with all my heart ausomstore. Very good contact, great advice and very fast delivery of goods. Products at super promotional prices.
Individual approach to the customer. I RECOMMEND!
30 June 2025
Unprompted review
Reply from Ausomstore
Dear customer,
Thank you so much for your heartfelt recommendation!
We’re thrilled to hear you had a great experience with our contact, advice, fast delivery, and promotional prices—we truly value the trust you’ve placed in us.
Your support means the world, and we appreciate your kind words!
Awesome scooter with great customer…
Awesome scooter with great customer service
27 June 2025
Unprompted review
Reply from Ausomstore
Dear customer,
Thank you so much for your kind words!
We’re thrilled to hear you love the scooter and our customer service—your support means a lot to us!
Greatest investment I’ve ever done
My F1 max I’ve purchased from them is overall running amazing. I’m so thankful for the joy it gives me when it gets me everywhere I need to go. Customer service is also great Al the time and come in clutch every time I need them. W Ausome Store
19 May 2025
Unprompted review
Reply from Ausomstore
Dear customer,
Thank you from the bottom of our hearts for such an amazing review!
We’re overjoyed to hear that your F1 Max has been such a fantastic investment and brings you so much joy in getting around. It means the world that our customer service team has been there for you when you needed them—we truly appreciate your support and kind words about our store!
I own 3 different scooters and this is…
I own 3 different scooters and this is my go to. You can customize almost everything on this scooter. It is extremely well built the ride is so smooth and I don’t want to get off it.
23 June 2025
Unprompted review
Reply from Ausomstore
Dear customer,
Thank you so much for your wonderful review!
We're thrilled to hear this scooter has become your go-to among your three, and that you love its customizability, solid build, and smooth ride.
We really appreciate your support!
Great product I bought the ausom l1 at…
Great product I bought the ausom l1 at a great price it's fast and a blast to ride I would definitely buying another in the future.
19 June 2025
Unprompted review
Reply from Ausomstore
Dear customer,
thank you for choosing the L1!
We’re committed to blending performance and affordability, so your feedback on speed and value means everything.
Ride with pride!
Great company to work with very helpful…
Great company to work with very helpful and an outstanding product that exceeded my expectations by a lot.
17 June 2025
Unprompted review
Reply from Ausomstore
Dear customer,
Thank you for recognizing our commitment to excellence.
Our team is driven by the goal of surpassing client needs, and your feedback validates our approach.
Should you ever need further support or wish to explore additional solutions, we’re at your service.
First off I love the scooter
First off I love the scooter. Wish had bought two of them. The shipping was fast. I had a few questions when it arrived and customer service got back to me quickly.
12 June 2025
Unprompted review
Reply from Ausomstore
Dear customer,
Thank you for choosing us!
Every detail—from product design to post-purchase support—is crafted for your satisfaction.
We’re delighted the shipping speed and customer service met your expectations.
Happy cruising
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