Ausker Reviews 271

Backed this company since I got to know it online on Kickstarter. And then - what do you know? - they are based in Italy where I live. The items they produce are down to the bone in costs and aim at providing the best possible quality. I am very happy.

I backed their Kickstarter campaign for the Masters Collection. Received the whole set as a reward for my pledge. Everything is perfect except for a small surface/paint issue with the outer part of the 28cm pan. They immediately sent a replacement for it. Considering that I live almost halfway around the world from them, sending 1 pan to replace an issue that doesn't really hurt usability(but possibly affects
durability), no questions asked aside from sending them the pic of the "damage", that's something really commendable.

Using the pots/pans feels great! For the first time, I was able to prepare sautéed buttered vegetables, without the butter getting burnt at all! Tried PTFE/Teflon, ceramic, granite surfaces, as well as the traditional cast iron stuff. This is the only pan where I was able to cook butter without it getting burned. The vegetables get seared just right, and the butter stays in its oily, fragrant, unburned state. Heat distribution is really good. The actual pots/pans being oven-safe is a big bonus as well.

I had the opportunity to purchase a set of the Ausker Cooking product when they first came out. It is the best cooking set I have ever purchased, and I have bought many until I found what worked.

I have not had any issues but needed to contact the company and found that the customer service is fantastic. They are quick to respond to correspondence and sent me exactly what I was asking for. I had the opportunity of talking with Miss Erminia, company representative, who was outstanding and took the time to tell me how they have improved the product line.

I honestly believe if anyone were to purchase the Ausker Cooking products they would be extremely happy. It would be a well worth purchase.

Thanks

after more than 4 months of waiting to be finally delivered, the delivery company informs me that my order will be delivered on October 12. to be present and not to miss the delivery I therefore remain at my home to wait for the delivery all the day.at the end of the day, around 5 p.m., the delivery company informs me that I will be delivered at 6 p.m. I therefore expect, at past 6 p.m., a new message from the company informs me that finally I will be delivered on October 14 ! I therefore call Fedex, and the person informs me that it is not their fault! that these Ausker who had my package since October 8, and that they did not deliver the package for delivery as scheduled for October 12! I am therefore sending an email to Ausker customer service, because very unhappy to have waited for nothing! as usual it is Erminia who answers, and instead of apologizing for this situation, instead of blaming Ausker or even Fedex, she allows me to answer that she does not appreciate the criticisms that I have just made her ! that if I'm not happy we can stop everything, and get my full refund. so sure of her that I have no need for this cookware that she allows me to blackmail me instead of politely apologizing ! she knew that I would say nothing having needed my battery for which I had waited so long, and paid so dearly! well no! I am not a dog! I paid very dearly almost 400 euros and I do not accept this rude tone of this Mrs. Erminia! the customer here these me! those me who paid a high price and certainly not to be so if can be respected! I therefore replied that since this is how I asked for the total refund! since that's what Erminia suggested to me to do! and strangely since nothing! these the 3rd message that I send to claim my total reimbursement and no longer heard about these people who take their customers for dogs! so oddly, after telling me if you are not happy we see reimbursed and we stop everything, after having said and well see know what, let's go! we stop everything! and you refunded me, no more news! more answers! but I'm not going to stay there! I would not accept delivery of these out of the question because you have been too far in your disrespectful words when you see you are totally wrong! and you are going to rebel me or otherwise it will end in court because it is called stealing! so put me back quickly !!! and keep your merchandise I don't want to hear about your malicious business anymore!!!!

I would like to write to be informed of the dishonest attitude of this company, which has never told me the truth and has acted very badly against me. Responding to my opinion Ermina indicates they have done everything to make it go well, and that we proceed to the full refund. But she forgot to say that it was she who told me if you are not happy we refund you, while the problem came from their delivery with delay because my package was lost! They effectively refunded me after very bad exchanges! Including threats! And during the reimbursement they made sure to make me pay nearly 30 euros in fees! Without ever telling me beforehand! These just as if I had to pay the return charges when the problem came from them! This is all dishonest! Coming to threaten me for not giving my real opinion on what happened is unacceptable! So avoided threatening me otherwise I guarantee that I will file a complaint against your company because I do not have to pay costs because you lost my package! And I don't have to be threatened because your threats are likely to be brought to justice! If you want to go to that, remember to tell the truth about what I do! Threaten these what you do! And the threat that little go very far and you will have to suffer the legal consequences

great customer service, extremely fast response with a very good solution for the issue I had. extremely happy with their product and with their customer service.Highly recommend.

Avoid the pans with removable handles at all costs. I have been using the pans for a little over a year now. And at this point 3 of our handles have started cracking and no longer latch onto the pans themselves. I reached out to Ausker at their warranty email and they told me I "mistreated" the handles and so it's my fault they broke. I feel this is not true because 1. I have many other non-ausker pans in the kitchen and use them in the same fashion I do these pans. And 2. If they weren't removable in the first place this wouldn't have happened. I disagree with blaming me for the error because they provide no specific instructions on how to "properly" use the handles. Not to mention it seems as though they don't stand by there product. I feel the Ausker pans are not made to a high quality standard because they apparently don't work with high heat (which all of my other pans do) and you have to be very careful with a piece of hardware (that you should just be able to pick up and use) so at this point I blame Ausker for the bad quality product because of the nature of the handle and having to be so care full with the product. It honestly at this point can't even compete with the other pans in the kitchen because the handles don't work. Terrible customer service, company doesn't stand with their own product, and a terrible product that stops working after a year.

High quality products! During the years I bought several products (pots, pans, the stainless steel knife set and the ceramic knife set). I'm very satisfied with all the products I bought and I have never had any problems. I would highly reccomend Ausker products to anyone!

I purchased the entire set of Ausker cookware when it was originally launched through crowdsourcing. I purchased these for use on my induction range top.

After less than a year of use, the pots do not couple with the induction range. There is clicking and popping when the pan is sitting on the burner.

I have contacted Ausker for help, and this is their reply: "The Ausker cookware you purchased is made with an aluminum based body and an induction compatible plate, which proved to work great on induction surfaces. We also have tested them with the leading international brands that produce induction stove. Most of our customers worldwide are extremely happy with their purchase, also those who own an induction cooktop and not many reported a similar problem, especially the slow-heating Pots or totally not working.
Since the product does not report any production defect or damage we cannot offer a refund or replacement. I'm really sorry about that but we cannot do anything more for helping you. I hope you can understand."

I also had an issue with the coating on one of the pans bubbling up and coming off. Their solution was to offer me a new pan, but I would have to pay the shipping, which is $30.00... which, in my opinion, is more than this pan is worth.

I had hoped to be able to work to resolve my issue, as I understand there is a new "higher" end product coming available... perhaps a discount toward the new "actual induction compatible" pan set... but there is no interest from the company to offer this option.

I must say, I feel ripped off by the mostly aluminum pan set that is supposed to be induction compatible and the company's refusal to help out with the situation.

From this viewpoint, I would strongly suggest that anyone interested in real induction compatible pans look to another manufacturer.

The pans took nearly a year to arrive from the time of backing—and when they did, the attachment on one of them arrived broken. However, Ausker sent us a replacement part free of charge immediately on reporting this, and in the eight months since then we've been very happy with the pans, which have performed precisely as advertised.

Love the pots and pans! best set i've ever owned.

I recently wrote a very positive review about Ausker. I am replacing it with this. I am thoroughly disappointed with the most recent customer support I received. I was not only told no we won’t help you but also was made to feel like a bad person for asking if I could buy another frying pan as my prior one broke. I was told that my disappointment is unwarranted and that her and ALL of her colleagues and her manager agree with her. In my 38 years on this planet I have never experienced such rude support. A simple “no” would have been sufficient. If this is how they treat a customer who supported them when they were starting out, I can’t imagine how they will treat their customer if they grow to be a real company. One very disappointed (former) customer.
For the record you “gave” me an extra pot because you sent me the wrong pot after I told you the first frying pan you sent me was broken. And the only reason you gave me the pot was because I didn’t want to deal with sending it back to you.
Also telling a customer that you, your manager and all of your colleagues disagree with that said customer is not professional or polite.

I enjoyed opening my box of pots for the first time. Cooking in them has been a breeze. My only drawback is that cook food smells stays in the pot even after extensive washing, soaking and drying. I do a lot of cooking and my kitchen always smells like food because of the pots. I’m not sure what to use to get the smell out. Plus, the coating was not even on the rims and doesn’t seem to hold up with constant use. This maybe a problem later because I haven’t even had them for a year. Just make sure you heat them up well to get a good sear. Soft Soap products works on the bottoms but you have to use muscle to get stains out, funny, because, I have a electric stove.

Amazing product. Also, the post sale service is outstanding. One of my handles broke, and when I contacted them through email, Francesca responded immediately and got me a new handle delivered and no questions asked. The pots and pans are really nice.

I bought their pots and pans. They work very well. Heating is even and they are very easy to clean. I gave away all my others. When one of the handles became loose, they asked for a pic so they could determine what had failed. Then they sent me a part to fix it. Best part is they followed up and communiated well and often.

One of my pans arrived with a broken handle. I sent some photos to identify which part was broken, and they sent replacements immediately. I had to screw the new part back on, but it has been working for over a year now without any problems!

I supported Ausker during their Kick Starter campaign. When my pans arrived, I was elated. They were beautiful. I loved cooking with them. Several months later, a problem occurred so I contacted Ausker. Francesca responded quickly, professionally and was kind and friendly. She contacted the responsible department and they accepted responsibility for the problem immediately. WOW, how many companies do you know that would do that? Ausker is sending me replacement pots. I can't wait!

Ausker has a fantastic product (I'm a cook so I should know), wonderful people and customer service. What more can you ask?

I love the set of pots and pans I acquired about 2 years ago and use them almost daily. My brother and his wife got also a set gifted from me and are thrilled. We both have some a small issue and were wondering who to contact for support. Keep up the great products :)

High quality, well made cook set. Easy to clean, very durable after 18 months of use (so far), no damage to the non-stick coating, no warping of the pans. Extremely happy with the product. Hoping to see some additional sizes in pots and pans in the future, so I can get rid of all of my non-Ausker pots and pans and have nothing but Ausker in my house.