I can't comment on the actual product as I have not yet installed it, however, it was delivered quickly and well packaged.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company was quick with delivery, reasonably priced and quality product. Very happy with my purchase.
Second time I've purchased from you guys. These are way better quality than Wipertech's rubbish. These last for ages. Fast Delivery. I'll be buying again
Company replied
Required spare part for my car. Aurus was the only place I could locate it and buy it. Placing the order was simple on their secure website and so was payment, as it confirmed payment quickly. Recei... See more
Company replied
Company details
- Auto Parts Store
- Auto Accessories Wholesaler
- Auto Parts Manufacturer
- Auto Parts Market
- Car Accessories Store
- Car Equipment Accessories Store
Written by the company
AURUS Australia is your trusted online auto parts store, offering high-quality car parts and wiper blades with fast and free delivery across Australia. Our Sydney-based warehouse ensures quick order processing and nationwide shipping. We specialize in OEM and aftermarket auto parts, providing a perfect fit for your vehicle. Whether you're looking for wiper blades, sensors, car keys, or electric or engine components, we offer a wide range of products at competitive prices. Our easy-to-use online store makes finding and ordering the right car parts simple and hassle-free. With secure payments, reliable customer support, and speedy dispatch, we guarantee a smooth shopping experience. No matter where you are in Australia, we deliver fast so you can get your car back on the road.
Contact info
169 Port Hacking Rd, 2228, Miranda, Australia
- ace@aurus.com.au
- aurus.com.au
4.5
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You made it easy supplying a stock part…
You made it easy supplying a stock part with such precision adds to the precision you strive for to supply quality parts I'm grateful
Regards Duncan
1 February 2025
Reply from AURUS Australia
Thank you, Duncan!
We appreciate your kind words and are glad we could provide you with a precise and high-quality part. Your satisfaction means a lot to us. Looking forward to serving you again!
Best regards,
AURUS Australia
Reply from AURUS Australia
Thank you for your kind words! We're thrilled to hear that your shopping experience was smooth and that everything fit perfectly. Hope to see you again soon!
Fast delivery of exactly what was needed
28 January 2025
Reply from AURUS Australia
Dear Steven,
We appreciate your kind words! Fast delivery and customer satisfaction are our priorities. Looking forward to serving you again!
Best regards,
AURUS Australia
Good communication on the process of…
Good communication on the process of the order and pricing is competitive.
The only thing that was a bit frustrating was the tracking information not being the same as actual products time of arrival.
12 January 2025
Reply from AURUS Australia
Dear Chris,
Thank you for your review and for your kind words about our communication and pricing. We appreciate your support!
We understand your frustration regarding the tracking information not matching the actual delivery time. Unfortunately, shipping carriers sometimes update tracking with delays, and we apologize for any inconvenience this may have caused. We are constantly working to improve our service and will take your feedback into account.
If there’s anything else we can assist you with, please feel free to reach out. We’d love to serve you again in the future!
Best regards,
AURUS Australia
Professional service.
I got exactly what I wanted, delivered within a couple of days. And the price was amazing!
18 January 2025
Reply from AURUS Australia
Dear John,
Thank you for your kind words! 😊 We're thrilled to hear that you found our service professional and that we could meet your expectations. We strive to deliver quality and speed at an amazing price! We hope to serve you again in the future. 🙌
Best regards,
AURUS Australia
Reply from AURUS Australia
Dear Steven,
Thank you for your kind words! We’re thrilled you were pleased with our service and quick delivery. It means a lot to us. Feel free to reach out if you need anything else—we’re always happy to help.
Best regards,
AURUS Australia
Too slow to respond and can't even resolve my problem
I ordered a H7 LED Bulb and the product didn't fit the H7 Housing on my 2012 Toyota Camry Hybrid. I requested to either sent back for refund or they find Me a replacement product that fits my Car. They were very slow to respond and didn't even answer whether I could get a Refund or a Replacement product. Just only replied to me that my Car should be using H11 for Low Beam, but I already confirmed it with a Mechanic Shop that My car uses H7 not H11 because I made that same mistake before. It has taken 2 weeks just talking to this company Customer Service Team and still problem unresolved. Absolutely not going to buy from them again. 😤
7 January 2025
Reply from AURUS Australia
Thank you for contacting us regarding your order.
If you believe that you have received an item that does not match the description or photos included in the listing, we want to assure you that we are fully committed to resolving this issue by either refunding your money or replacing the item with the correct item.
However, at this time we have only received your message and have not received any photos or additional evidence to confirm the issue with the item.
As stated in our returns policy, we require supporting images to properly assess and resolve your concerns.
To help us resolve this issue quickly, please provide:
1) Clear photos of the item you received and the socket where you would like it installed.
2) A brief description of the issue and how it differs from your expectations.
Once we receive this information, we will review it and take the necessary steps to provide a satisfactory resolution, whether that be a replacement or a refund.
If you simply wish to return the item, you may initiate a return in accordance with our returns policy. Full details and instructions can be found on our website.
Thank you for your cooperation and we look forward to resolving this issue for you.
Best regards,
AURUS Australia Customer Service
They do not fit factory Holden vl…
They do not fit factory Holden vl commodore wiper arms as they are a pin clip style arm
5 January 2025
Reply from AURUS Australia
Dear Christopher,
Thank you for sharing your feedback. We’re sorry to hear that the wipers did not fit your Holden VL Commodore.
As part of our commitment to excellent service, we’re happy to assist with an exchange if the product doesn’t meet our description. If you have received an item that does not match the description, we will gladly replace it in accordance with our customer service policy. Simply contact us, and we’ll quickly address any issues or provide replacements.
We also acknowledge that there may have been an issue with the adapters provided, and we are ready to send you the correct ones to resolve this.
To proceed, please contact us with your order number and a few photos to verify the issue. We’ll ensure this is resolved for you quickly and without hassle.
Additionally, we always include detailed information about the mounting type in our product descriptions to help our customers select the correct wipers.
Please don’t hesitate to reach out so we can address this matter as soon as possible. Your satisfaction is our priority, and we hope we can turn this experience around and leave you with a positive impression of our company.
Best regards,
AURUS Australia
The part was exactly what I needed and…
The part was exactly what I needed and it arrived very quickly.
Thankyou
15 December 2024
Reply from AURUS Australia
Dear Dianne,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia
Fake/dodgy parts!
Bought a knock sensor suit a FZJ80R, after replacing it with this so called oem replacement part, my check engine light came back on for code 52 aka knock sensor fault, swapped it out for a geniune toyota sensor and no issues. Buying from here was a waste of time and money and the description was not as advertised as it did not do what it said it would.
I still have not received an email back from support to issue a return and/or refund.
12 December 2024
Reply from AURUS Australia
Dear JACOB ,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the part you received. The sensor you purchased, priced at $21.90, is a cost-effective aftermarket alternative designed to suit a variety of vehicles. While it is manufactured to meet compatibility standards, we understand it may not always match the exact performance or specifications of a genuine Toyota part, which is typically priced significantly higher.
We regret the delay in responding to your concerns. If you did not receive a response within 24 hours, it’s possible that your email was filtered into spam or missed due to an increased volume of inquiries. Please send us a follow-up email at ace@aurus.com.au, and we will ensure your issue is addressed promptly. Your satisfaction is important to us, and we are committed to resolving this matter.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
AURUS Australia
Customer Support Team
fast service ,good price ...
3 December 2024
Reply from AURUS Australia
Dear Terry,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia
Reply from AURUS Australia
Hi Erika,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you're happy with the quality of the product and our service. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Best regards,
AURUS Australia
Reply from AURUS Australia
Dear James,
Thank you for your kind words! We’re thrilled to hear that you were pleased with our service and quick delivery. It means a lot to us. If there’s anything else you need, feel free to reach out—we’re always happy to help.
Best regards,
AURUS Australia
Reply from AURUS Australia
Dear Darren,
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Very good condition
6 December 2024
Reply from AURUS Australia
Thank you for your feedback, We are always glad to see you in our auto parts store.
Best regards,
AURUS Australia Team
Great communication
Great communication. Answered all my questions and sorted a payment problem. Great product. Went straight into the car no dramas. Worked perfectly. 👍😎
3 December 2024
Reply from AURUS Australia
Dear Bret,
Thank you so much for the wonderful feedback! We’re thrilled to hear that our communication and assistance with the payment issue met your expectations. It’s great to know the product fit seamlessly and worked perfectly in your car. If you need anything else in the future, don’t hesitate to reach out—we’re always here to help.
Best regards, AURUS Australia
Prompt delivery well packaged but still…
Prompt delivery well packaged but still waiting for my mechanic to fit it
3 December 2024
Reply from AURUS Australia
Dear John,
Thank you for taking the time to share your feedback! We’re glad to hear the delivery was prompt and your item arrived well-packaged. If you have any questions once your mechanic installs it, feel free to reach out. We’re here to help and appreciate your business.
Best regards,
AURUS Australia
Affordable, quality, quick and hassle free
Great communications and quick easy transaction. Items arrived as described, excellent quality and at a great price. Would not hesitate to recommend to anyone.
1 December 2024
Reply from AURUS Australia
Dear Matt King,
Thank you for your fantastic feedback! We’re thrilled to hear that you were pleased with our communication, the quality of the items, and the value you received. Your recommendation truly means a lot to us, and we look forward to serving you again in the future.
Best regards,
AURUS Australia Team
Was delivered promptly
Was delivered promptly
And product was perfect
I am very happy
11 November 2024
Reply from AURUS Australia
Thank you for your kind words! We're thrilled to hear that your order was delivered promptly and that you're happy with the product. Your satisfaction is our top priority, and we truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out. 😊
ordering was easy and parts delivered…
ordering was easy and parts delivered quickly. very smooth
7 November 2024
Reply from AURUS Australia
Thank you for your kind review, Peter!
We're thrilled to hear that your ordering experience was smooth and that the parts arrived quickly. If you ever need assistance or have more orders in the future, we're here to help.
Best regards,
AURUS Australia Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.