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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and variety, often highlighting the fair and affordable prices. Many people also appreciate the swift and reliable delivery service, noting that their orders arrived on time and were well-packaged. The overall ordering process is frequently described as smooth and efficient, with customers expressing satisfaction with the ease of tracking their packages. However, some customers experienced issues with delivery, including delays, unannounced arrivals, or difficulty with package pickup. A few other people also felt that the order information or invoices were hard to locate, and some noted that their items never arrived.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the swift and timely... See more

Product

Consumers find products to be positive. Many reviewers praise the good quality of the products, with some... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the quick execution of their... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the affordability of... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent product quality... See more

Based on these reviews

Rated 4 out of 5 stars

Good products but the delivery was a day late so I waited all day then they came unannounced the next day.

Rated 4 out of 5 stars

The order process was smooth and shipping was free. All items arrived, but the delivery took a long time, two weeks. So if you’re not in a hurry, it’s no problem.

Rated 5 out of 5 stars

Great in all respects: products, prices, website interface. A small problem with delivery, but the fault was not with Aurox Health but with the Bartolini (BRT) courier.


Company details

  1. Vitamin and Supplements Store

About Aurox Health

Written by the company

Welcome to Aurox Health

Your one-stop-shop for a healthier, happier life. Founded in 2014, we've dedicated ourselves to the noble cause of helping people take control of their well-being. But we're more than just a company; we're a community built on the traditions of integrity, dedication, and a deep-seated respect for the health of our customers.

Our Ethos

Our ethos is simple: hard work, honesty, and customer satisfaction. These values are not only embedded in our roots but are also the driving force behind our commitment to providing the best possible products and services. Every decision we make is guided by our mission to enhance the quality of life for our customers.

Our Products

In our comprehensive product range, you'll find supplements tailored to your unique health needs. Seeking to manage your weight more effectively? Yearning for an energy boost to see you through your busy day? Searching for the key to a restful night's sleep? We have you covered. Every product we offer has been carefully curated to meet the diverse needs of our customers.

Our Mission

But we don't just stop at individual health goals. We understand that immunity and overall health are at the forefront of wellness, which is why our mission also includes providing holistic health solutions. Our supplements offer a natural and effective way to strengthen your immune system, promote overall health, and improve your quality of life.

Join Us

At Aurox Health, we don't just sell products; we build relationships based on trust and mutual respect. Our dedicated customer support team is always ready to assist you, answer your queries, and provide personalized recommendations.

So, come and be a part of the Aurox Health family, a community that thrives on wellness and positivity. With us, you're not just another customer; you're an integral part of a shared journey towards a healthier, more vibrant life. Let us be your partner in this journey, helping you unlock the door to optimal health and wellness.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer servs

20 March 2026
Aurox Health logo

Reply from Aurox Health

Thank you for your kind words! We’re glad to hear you’re satisfied with our customer service.

Rated 1 out of 5 stars
Aurox Health logo

Reply from Aurox Health

Hallo Frau Zimmermann,

es tut uns leid zu hören, dass Sie Ihre Bestellung bisher nicht erhalten haben.

Wir möchten jedoch klarstellen, dass wir Sie bereits am 27. Februar kontaktiert i um eine Bestätigung Ihrer Lieferadresse gebeten haben, da das Paket als unzustellbar an uns zurückging. Leider haben wir hierzu bis heute keine Rückmeldung von Ihnen erhalten.

Die Bestätigung der Anschrift ist ein notwendiger Schritt, um sicherzustellen, dass der zweite Zustellversuch erfolgreich ist.

Selbstverständlich sind wir weiterhin bereit, Ihnen die Ware (5x Lithium Orotate) erneut zuzusenden. Bitte antworten Sie kurz auf unsere E-Mail vom 27. Februar oder kontaktieren Sie unseren Support direkt, damit wir den Neuversand umgehend veranlassen können.

Wir legen großen Wert auf eine schnelle Lösung und stehen jederzeit zur Verfügung, um den Versand für Sie abzuschließen.

Mit freundlichen Grüßen
Natalia – AUROX Health

Rated 1 out of 5 stars

Despite emailing this company twice…

Despite emailing this company twice about the fact that the pick up depot claims they never received my order and neither they nor I can track the quoted tracking number I never received a reply nor the order nor a replacement.

16 February 2026
Aurox Health logo

Reply from Aurox Health

Dear Customer,

thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced.

We would like to clarify that, unfortunately, your messages did not reach us due to a technical issue on our end, which meant we were unaware of the problem at the time. We deeply regret that this left you without a response or resolution for so long.

Once we became aware of the situation and were able to establish contact with you, we immediately arranged a replacement shipment, which has since been dispatched.

We understand that this experience was far from satisfactory and we are truly sorry. We hope that the resolution we provided demonstrates our commitment to our customers and that you will give us another chance in the future.

If you have any further questions or concerns, please do not hesitate to contact us directly.

Best regards,
Natalia – AUROX Health

Rated 5 out of 5 stars

Highly recommended

Great in all respects: products, prices, website interface. A small problem with delivery, but the fault was not with Aurox Health but with the Bartolini (BRT) courier.

17 November 2025
Rated 4 out of 5 stars

Good price

Everything was fine: description, price, delivery, except from the fact that, during the ordering process, I asked for at least 18-month expiration date. My request was ignored, what came had an earlier date than what I asked.

17 September 2025
Aurox Health logo

Reply from Aurox Health

Thank you very much for your 4-star review .
We are glad to hear that you were satisfied with the quality of the product and the delivery.

Regarding the expiration date, we completely understand your concern. The packs you received are valid until December 2016, which still provides 16 months of shelf life — a fairly long period that allows safe and comfortable use.

At the moment, we unfortunately do not have batches with a longer shelf life available, but we are constantly working to improve availability.
Your feedback is very valuable to us and helps us further improve our service.

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