Two items were missing in my delivery, which I was charged for however I contacted customer services who were very quick to give me a refund. It was a shame as they were gifts for my daughter’s birthd... See more
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See what reviewers are saying
I love the cavaliers they're so cute a real hit with me can't wait for the tri and black and tan to come out I'd like to buy the set theyre so cute and a real touchy sneezy fun palm palm n beanie. I'v... See more
We renamed Aidan the Palm Pal dragon Aeddan ( Welsh spelling) and he went to Marseille with my husband Steve to watch Wales play Argentina in the Rugby World Cup 2023 Quarter finals. Unfortunately Wal... See more
Amazing Customer Service. We contacted the customer service by email as the Palm Pal soft toy we purchased had a slight flaw. They hand picked a new one from the warehouse and sent the replacement im... See more
Company details
Written by the company
We love creating soft toy characters, including Palm Pals, BT21, The Gruffalo, Moomin, Mermaids, Animals and many more gorgeous products. We ship across Europe.
Contact info
Hampshire International Business Park, Crockford Lane, Basingstoke, RG24 8WH, RG24 8WH, Basingstoke, United Kingdom
- eshop@auroraworld.co.uk
- auroraworld.co.uk
3.8
Great
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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A great experience.
Excellent service and the cuddly toys have been well-received. Thank you.
17 June 2022
Gorgeous products
Gorgeous products, excellent service and really appreciated the lovely facemask that was put in my package, thank you!
11 June 2022
Super quick delivery
Super quick delivery, product exactly as expected. For daughters birthday - I know she will love it
31 May 2022
Item was twice as beautiful in person!
Item arrived well packaged and on time and was just as described. Item was twice as beautiful in person! Thank you!
30 May 2022
Please stop buying them theyre out of stcok i want more of them
Best toy ever its the perfect size and weight it feels like holding a kitten and the little faace is so precious ive cried over it 2 a day for a week straight i feel like im a mother now im so distraught i cant communicate how much i love this little plush to it i need it to understand the joy it brings me 10/10 planning to become a mother of at least 5
20 May 2022
Perfect panda
I recently ordered the panda from Aurora world and it came really quick .
The toy is so cuddly and soft that my niece takes it everywhere.
I like the quality of the toys and how realistic they look .
7 May 2022
Buttercup is a beautiful little…
Buttercup is a beautiful little creature. Arrived in good time and in excellent condition. I'll probably find more I would like to buy, in the not too distant future.
17 April 2022
Lovely soft toys
15 April 2022
Perfect gift for a young child
Perfect gift for a young child. He loves it’s. It ticks all the boxes for him and me.
4 April 2022
Absolutely amazing service
Absolutely amazing service. My elderly family member was being rushed into health services. I was worried for her because she couldn't take her pet cat with her who she cherishes so much. I was on the hunt to get a ginger toy cat replica for her to cuddle and provide some comfort in a difficult time and Aurora World went above and beyond for me. The online ordering and delivery service would have meant I couldn't get the cat in time. However, when using their live chat service they allowed me to drive and collect the cat the same day. I paid online and they looked out for my order number in the warehouse. I'm so grateful and my family member is over the moon with the cat toy that looks like her cat. Thank you so very much Aurora for being so kind and compassionate during a difficult time for our family. She is over the moon with the cat toy and Im so grateful you allowed me to collect from the warehouse itself the same day. Will definitely order from you again in the future!
2 April 2022
Quick and efficient
2 April 2022
Very quick in delivering the product.
1 April 2022
I got the dinosaurs well some of them and can’t recommend enough
Amazing quality I’ve truly fell in love with aurora world and there products certainly the dinosaurs I’ve became very attached and can’t wait for the rest of them to come back into stock so I can have them all there very satisfying and sensory pleasant it’s not often I find items that don’t upset my sensor issues and that fit my aesthetic that’s within a amazing price frame I can’t recommend enough and and icing on the cake delivery was so so so fast I just all in all 100000% amazed and astounded by the brand and company and everything
18 March 2022
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